Informazioni su Vagaro

Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client databases and inventory management, as well as featuring email and text notifications to clients and automated email marketing. Users can list available appointment slots, and customers can then look for salon facilities nearby and book appointments through Vagaro’s website or the Vagaro app. VagaroPro, the business app, is available for Android and iOS smartphones. Users can create customizable promotional web pages to showcase upcoming events and special offers through Vagaro’s website or connect with their customers through email and social media platforms. Customers can also create personalized profiles with their contact information, booking history and feedback. Users can keep records of their customer service histories and generate customizable reports with graphs and charts to track business performance, customer retention and more.
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Prezzo di Vagaro

Vagaro dispone di un piano gratuito e offre una versione di prova gratuita. La versione a pagamento di Vagaro è disponibile a partire da 25,00 USD/mese.

Prezzo di partenza:
25,00 USD/mese
Versione gratuita:
Prova gratuita:

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Recensioni su Vagaro

Valutazione della caratteristica

Rapporto qualità-prezzo
4,5
Funzionalità
4,5
Facilità d'uso
4,5
Assistenza al cliente
4,5
5 recensioni su 2.552 Vedi tutte le recensioni
Greta S.
  • Settore: Studi medici
  • Dimensioni dell'azienda: Lavoratore autonomo
  • Ogni settimana di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 30/5/2021

VAGARO FOR MEDICAL AESTHETICS PRACTICE

I love that Technical Support Staff are knowledgeable, patient and available when I need them.

Vantaggi

I LOVE the ease of scheduling clients from my hand held devices. Love the Colors, design; very user friendly.

Inconvenienti

Honestly need to play around more with the Features, which I hear a many (from a friend whom I referred for her Yoga Business. She switched from Mind Body and LOVES Vagaro).

Wish Vagaro would invest in NICE Modern looking POS devices like Square and Clover.

Jennifer E.
  • Settore: Servizi e attività ricreative
  • Dimensioni dell'azienda: Lavoratore autonomo
  • Ogni giorno di utilizzo per 6-12 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
4
Facilità d'uso
4
Assistenza al cliente
3

4
Data della recensione: 28/6/2021

Fantastic for this one-woman show

Very affordable booking/confirmation system, credit card processing, inventory management and reports included, these are my baseline needs and Vagaro fulfills them 90% well. They were very helpful when signing up and helped me import most of my needed info, not perfectly, but pretty well. That is the end of actual human interaction though and sometimes an actual HUMAN customer service conversation by phone would be appreciated.

Vantaggi

Very easy to use on both desktop and mobile; great price for what you get, especially for a small or individual practice--calendar, email/sms confirmations, online booking (if you choose to use that); reports (though either I haven't found some yet or they could be improved, i.e. I accept checks and it gives me a total for check deposit, but not the # of checks); integrated payment system takes clear and fair CC fees out as they occur, COVID clean checkout can send signature/gratuity page to clients mobile; a la carte pricing, i.e. I needed "forms" for sending COVID forms, but can cancel that portion anytime and save $10/mo if not needed; Inventory management--could be improved, but for around $30/mo, can't be beat from what I've found.

Inconvenienti

Deposit reports: how many checks are in the total that I need to deposit for a period of time? Would save me from adding all checks manually to see if amounts match; Inventory: To adjust current inventory items, it seems I need to do it item by item... they have a "mass edit", but I have never figured out how to get it to work for me and I HAVE contacted support about this issue, the back and forth chat is exhausting and sometimes you need to step away from the computer for a reason and the chat ends. Pricing on Service items: There should be a button to allow the pricing to show in the Appt and/or confirmation emails, if I want the price to show, I have to make it part of the Service title, thus when my prices change, I have to change each of those titles manually. I have clients who like to prewrite checks and they need to easily know the price ahead of time.

Kyle W.
  • Ogni giorno di utilizzo per 1-5 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
1
Caratteristiche
1
Facilità d'uso
1
Assistenza al cliente
1

1
Data della recensione: 12/1/2018

TERRIBLE customer service and point of sale!

Vantaggi

Online booking was a nice perk, although if a client didn't know how to book the first time(new online website) they would add themselves again so deleting a profile found to be quite an ordeal.

TERRIBLE TERRIBLE TERRIBLE customer service. I've been a user for the past 2 months and can't wait to find a new software company. It started great, so much easier that square appointments, online booking, the works! Wow... no. The booking service works okay, when it wants to open. I have better luck on my phone but being that I have an iPhone X I don't have a headphone jack so to swipe a card I use my iPad. It never works the first, or usually the second time so I have to pull out he reader and plug it back in. Any issues or questions I have leads to me having to wait on hold for customer service for 20+ minutes or waiting for an email response. There are a ton of hidden fees every month that we're never discussed(of course in the fine print but never but an agent) for card processing and I am beyond disgusted at how they are handeling a gift card order I purchased for my new, small business. I paid for perfect gift cards that were designed incorrectly because of me, but because I was told the wrong information by their team during the beginning stages of the ordering process. They are beyond condescending and unwilling to work with me in this issue and even went to the length the add up what both orders plus shipping would cost me if I decide to fix my issue

Inconvenienti

I was willing to get past the slower, unreliable point of sale and I can't start to explain how much time and effort went into setting this up and transitioning from another booker is so I'm so discusted to have to do it again due to in my opinion an easy fix by the company. I still can't believe how this matter was handled and how I was spoken to over a small order of gift cards.

Risposta di Vagaro

You didn't report issues accessing any of the account functions. If you had we would have advised on how to correct any connectivity issues. The mobile CC reader which operates with the Vagaro Pro app does use a headphone jack which works with the iPhone X adapter; we have no issues w/ compatibility/connection reliability. The report of a 20-minute hold time is inaccurate. Even including high call volumes, our average time to answer is 2 mins. We are also hiring more staff as we would rather it be even less time. Rates & fees were disclosed on the merchant services signup page & you had a screen to review the application before signing, disclosing everything. You called 1x regarding merchant services and had all of your questions answered accurately. The call record was reviewed.
Gift card order: design, proofing, and approval process completed. You never told the graphics team you wanted a foil inlay on gift cards and you approved the proof. Mgmt professionally told you all of this.

Data risposta: 22/1/2018
Michele M.
  • Settore: Servizi alla persona e alla famiglia
  • Dimensioni dell'azienda: 2-10 dipendenti
  • Ogni giorno di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
4
Facilità d'uso
5
Assistenza al cliente
5

4
Data della recensione: 3/5/2021

Vagaro at Take Two Salon

What I appreciate most is the great customer service. I also appreciate that the "request for a feature" is actively monitored and new features are constantly rolled out. I appreciate that we are able to speak to the same support reps consistantly vs calling a call center where you can get different reps on each call and often need to explain your issue from the beginning. And they are super friendly.

Vantaggi

Vagaro iseasy to use, easy to train, and offers fair pricing.

Inconvenienti

If a client has a Vagaro profile but is new to my salon I have no choice but to accept their existing profile because you can not use the same email for a new profile. That should be an option as some clients may need a new profile for these services vs other service they obtain elsewhere

Risposta di Vagaro

Hi Michele, we just wanted to thank you for your kind feedback. We are so glad that you are enjoying the software, and thankful to have you as one of our Vagaro Businesses!

Data risposta: 4/5/2021
Courtney C.
  • Settore: Salute, benessere e fitness
  • Dimensioni dell'azienda: 2-10 dipendenti
  • Ogni giorno di utilizzo per 6-12 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
4
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 28/4/2021

Vagaro for the W

It has been extremely user friendly and if there were ever an issue I was able to chat with someone right away and the issue was resolved. And if it were a bigger issue they made it so we would be kept in the loop as to when the issue would be fixed.

Vantaggi

Clients love how easy it is to book appointments online. Love how you can customize confirmation notifications for clients. Mobile version is pretty user friendly.

Inconvenienti

Only thing I wish they had was the option for specific services to be rang up under the salon itself only, not stylists, same for products. You cannot see any notes that clients have for their appointments on the mobile app, when you click on notes nothing shows up unless you're on the main system. Should be able to show more than 7 stylists calendars at a time. We're a growing salon and would like to have that option. Also it would be beneficial to be able to change the opening drawer balance if a mistake was made.

Risposta di Vagaro

Hi Courtney, thank you so much for your feedback. We greatly appreciate that you took the time to share your experience with our Software. Thanks for being a Vagaro Business!

Data risposta: 3/5/2021

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