Informazioni su HubSpot Service Hub

Service Hub is a cloud-based customer service platform designed for small to large businesses manage contacts, requests, deals, appointment schedules and more. Key features include reporting, lead generation, marketing automation and conversion analytics. Service Hub comes with a customer relationship management module, which allows enterprises to organize customers’ details and track the progress of interactions and sales pipelines across all social media platforms, by getting real-time notifications on log activities. Its team email tool lets users link shared mail address to a collaborative inbox and centralize conversations, improving transparency across teams. Additionally, its help desk and ticketing module helps users record and resolve customer issues and demands, by monitoring clients’ history, agents’ response time and feedback. Service Hub facilitates integration with a various third-party solution such as SurveyMonkey, Eventbrite, Wistia, Zendesk and more. Pricing is available on monthly subscriptions and support is extended via phone, live chat and documentation.
Service Hub marketing dashboard screenshot
Service Hub contact details screenshot
Service Hub tickets screenshot
Service Hub marketing dashboard screenshot-thumb
Service Hub contact details screenshot-thumb
Service Hub tickets screenshot-thumb

Prezzo di HubSpot Service Hub

HubSpot Service Hub dispone di un piano gratuito e offre una versione di prova gratuita. La versione a pagamento di HubSpot Service Hub è disponibile a partire da 50,00 USD/mese.

Prezzo di partenza:
50,00 USD/mese
Dettagli sul prezzo:
HubSpot Service Hub is free to get started and will grow with you. Service Hub Starter starts at $50 per month. Service Hub Professional starts at $400 per month. Service Hub Enterprise starts at $1,200 per month. See more information here: https://www.hubspot.com/pricing/service?edition=starter&term=monthly
Versione gratuita:
Prova gratuita:

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Recensioni su HubSpot Service Hub

Valutazione complessiva

Scrivi una recensione!

Valutazione della caratteristica

Rapporto qualità-prezzo
4
Funzionalità
4
Facilità d'uso
4,5
Assistenza al cliente
4,5
5 recensioni su 112 Vedi tutte le recensioni
Josh A.
  • Settore: Servizi e tecnologie dell'informazione
  • Dimensioni dell'azienda: 11-50 dipendenti
  • Uso Ogni settimana per 6-12 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
4
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 12/11/2019

Hubspot Service Hub

Overall, Service Hub has been a pleasantly surprising experience.

Vantaggi

We were already using the CRM features of Hubspot and liked the idea of combining with our service desk. We automatically create tickets from chats, which makes dropping the ball on tickets harder to do. The knowledge base is flexible, and the layout templates allowed us to get on-brand.

Inconvenienti

I'd love to see an OAuth option in the future to put our knowledge base behind a login.

Laci C.
  • Settore: Internet
  • Dimensioni dell'azienda: 11-50 dipendenti
  • Uso Ogni giorno per Più di 1 anno
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
4
Facilità d'uso
4
Assistenza al cliente
5

5
Data della recensione: 25/10/2019

A Great Platform that is Only Getting Better

Outside of streamlining our processes, Hubspot Service Hub saved our peak season within the first year of use. The function of having tickets and having easy to build forms and workflows that create tickets, allowed my sales team to spend less time gathering what information that they thought would be helpful to my service team and gathering the exact info that was actually needed. But that was just the tip of the iceberg of benefits. Tickets allowed all of our customer service inquiries in one easy to navigate place. Requests were not slipping through the cracks because they were coming in from every direction and we could see at a glance where we were with solving each issue. The Knowledge Base feature is a good tool that we look forward to seeing improvements in the future. We have not gotten our feet wet enough on surveys to leave a full thought on it but are planning to dive into those services within the calendar year.

Vantaggi

Hubspot Service Hubs allows my team to be on the same page. We can not only see what everyone is working on and assist where needed but the resources available to my team members and therefore to our customers are all in the same space. It makes streamlining business practices much easier than we had experienced in the past.

Inconvenienti

The software lacks a couple of keys features and the timelines/feeds are not the most efficient presentation as far as finding what you are looking for. For example, if we tag a user in a ticket who is coming into the ticket fresh, we've found that it's difficult for them to get caught up in an easy manner. It takes a little digging. that being said, Hubspot is continuously updating the software on the back end with the items that the Hubspot Community of users upvotes as important to the,m. This has created a trust in Hubspot that these hiccups will be adjusted and the user platform will continue to improve month to month.

Ella H.
  • Settore: Industria farmaceutica
  • Dimensioni dell'azienda: 11-50 dipendenti
  • Uso Ogni giorno per 6-12 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
3
Caratteristiche
3
Facilità d'uso
3
Assistenza al cliente
4

3
Data della recensione: 21/10/2019

Its good CRM but is more suited for Marketing rather than a Service Role

It has some great functions but compared to some other CRM services it is limited and sometimes difficult to navigate

Vantaggi

Easy to retrieve all of the information on a customer. Can keep all the records/notes/emails all under one email address.

Inconvenienti

The ticket system is not designed for high volume. You can't see if another team member is in the ticket. If the customer replies back to an closed to ticket it doesn't reopen so we miss emails unless we are double checking our notifications.
Limited reporting.

Utente Verificato
  • Settore: Sport
  • Dimensioni dell'azienda: 11-50 dipendenti
  • Uso Ogni settimana per 6-12 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
5

4
Data della recensione: 9/2/2021

Great software

Great experience and hard to find any faults as the features continued to be improved over time

Vantaggi

It’s a great continuation of marketing/sales hub and provides a central place for cross team customer management and a central contact record.
The knowledge base and ticketing/pipeline feature also provides and easy way for customers to self answer or find the help they need

Inconvenienti

There aren’t many downsides to the software. It might have some limits compared to a dedicated service tool but the fact it’s part of the hubspot suite makes up for it

Brigitte S.
  • Settore: E-learning
  • Dimensioni dell'azienda: 11-50 dipendenti
  • Uso Ogni giorno per 1-5 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
4
Facilità d'uso
5
Assistenza al cliente
5

4
Data della recensione: 30/1/2020

Great choice for scaling up your Support Teams

I have really appreciated the Customer Support provided by HubSpot; they are quick to find resolutions to problems, and their support team is courteous and friendly. The ease of use of the product, despite some shortcomings, will allow our Support team to automate more and scale up faster and more effectively.

Vantaggi

I love how convenient it is to make filters to see your tickets, change the status or update ticket fields, add "Snippets" for responses frequently used, and how easily conversations are looped together without creating duplicate tickets. Even duplicate tickets can be merged together seamlessly!

I also love how easy it was to create and edit a "Contact Us" form, along with creating the workflow for the response email. It really gives us the power to do more with fewer technical skills needed.

Inconvenienti

I would like for them to improve how companies are added to inbound customers who may not already be in the CRM; it is harder to automate/add to pipelines, as we are a B2B company, and the users of our product are most often not already in the CRM.

I would also love to be able to edit the email content previous to my responses; oftentimes our Client Success Managers will send emails forwarding a request from a customer, and I have to copy the previous email sent to exclude the instructions from the CSM. It takes a little extra time.

The other item I would like to be able to do is to paste small excel tables into the body of an email; I've had to switch to attaching the excel documents or reformatting the content to be in the style of bullets.

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