LiveChat is an integrated chat and help desk platform that allows companies of all sizes to chat with their visitors and customers. The solution embeds into the business website from where the online visitors can communicate with the agents via a chat window.
Along with core live chat functionality, it has a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms. Businesses can install LiveChat on multiple websites and can connect with the larger audience. Customers can also be invited to the chat box by sending the chat link to them via email and text messages. Each chat is automatically graded based on the analysis of the responses given by the customers.
LiveChat is a customizable solution, allowing users to add different themes and colors to their chat windows. It offers customer support via chat, email and phone.