Userlike is a cloud-based live chat solution that can be integrated with existing websites, enabling real-time communication between customers, employees and internal team members. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.
Key features include a built-in chat panel, custom design templates, team management functionalities, custom chat behavior, feedbacks, chatbot and more. The solution offers unique data privacy options which customers can add to ensure information remains secure.
Userlike can be accessed from different mobile devices including tablets and smartphones. The built-in support bot asks initial questions to website visitors, collects questions and notifies the support team via Slack or email. The solution also provides reports and analytics that helps users keep track of key metrics and KPIs.
Userlike offers services on a monthly subscription basis that includes support via phone and through an online knowledge base.
Coty T. Specializzazione: Vendita al dettaglio Numero di dipendenti: 13-50 dipendenti
Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could!
Userlike is an awesome chat platform! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more! Userlike also helps build customer relationships by helping remember previous customers and conversations!
There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful!
Risposta: Userlike 16/9/2019
Thanks for your review! We're happy to hear that you're enjoying Userlike.
Rebeca S. Specializzazione: Internet Numero di dipendenti: 13-50 dipendenti
The software was easy to implement and customise to our needs and CI. The tutorials are great, but it is pretty self explanatory anyway. We will continue with the full version of it.
I didn't like, that I can't access the settings without going completely out of the chat panel or opening the link in a new tab (which has to be done by entering the URL, because 'open in new tab' gets you to an about:blank page.
Risposta: Userlike 16/9/2019
Thanks for your review, we're happy you're enjoying Userlike. You're correct that you can't open the 'Leave Chat Panel' in a new tab to access your settings in the Dashboard. But an easy fix I'd like to recommend: simply open 'Userlike.com' in a separate tab, click on 'Dashboard' in the upper right corner, and you'll be taken to your settings there so that you'll be able to have both the Chat Panel and Dashboard open in the same window.
It was easy to set-up on our website as there is a WordPress plugin available in the repository, and the chat window gave good information.
The mantra of "Decisions not options" for software development has not made it yet to UserLike team. The number of decisions you need to make before you can set-up your chat successfully is to high to get to 'instant gratification'. What made it very awkward was that you as a support rep actually have to physically be logged in on the UserLike website to be able to be 'available' for a chat and respond to chats. A browser extension for Firefox or Chrome would take care of that issue. We would have wanted a few more settings available on our site to modify, and stay on our site. We opted for a on-site installation of another system at the end.
Michael F. Specializzazione: Servizi e tecnologie dell'informazione Numero di dipendenti: 2-10 dipendenti
Userlike for me is todays best website chat for webprojects, shops or any website that needs question and answer systems. It really helps to fill the gap between customers who actually buy a product online and which are not ably of calling in.
I really like that userlike is easy to integrate into an existing web application and offers the possibility to customize its colors so that the general feeling of the shop will not get disturbed.
It would be nice if userlike scripts would consume less bandwidth. Maybe the sourcecode coould be more optimized for mobile pagespeed.
Enrico luca K. Specializzazione: Servizi e tecnologie dell'informazione Numero di dipendenti: 2-10 dipendenti
We tested many solutions and found that userlike mostly fits our needs for a small business. Its great that you can choose between different packages and upgrade any later if needed, but the most important tools are available in any package.
Especially for companys within the E.U. userlike is a great option.
The control panel offers many options even in free version and its easy to walk through the initial configuration. Its possible to fully customize the chat widget on site which was a main criteria for us.
It would be great if there would be an app for iOS and Android to chat with users while on the go.