Informazioni su Zoho Desk

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation. Zoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction. Integration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers. The solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems.
Zoho Desk Software - 1
Zoho Desk Software - 2
Zoho Desk Software - 3
Zoho Desk Software - 4
Zoho Desk Software - 5
Zoho Desk Software - 6
Video di Zoho Desk
Zoho Desk Software - 1 - anteprima
Zoho Desk Software - 2 - anteprima
Zoho Desk Software - 3 - anteprima
Zoho Desk Software - 4 - anteprima
Zoho Desk Software - 5 - anteprima

Prezzo di Zoho Desk

Zoho Desk dispone di un piano gratuito e offre una versione di prova gratuita. La versione a pagamento di Zoho Desk è disponibile a partire da 14,00 USD/mese.

Prezzo di partenza:
Dettagli sul prezzo:
? Free - up to 3 users, forever! ? Standard - $14/agent/month ? Professional - $23/agent/month ? Enterprise - $40/agent/month A 15-day free trial is available. Visualizza piani tariffari
Versione gratuita:
Prova gratuita:

Alternative a Zoho Desk

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every... Scopri di più
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal,... Scopri di più

HubSpot Service Hub

Service Hub is a cloud-based customer service platform designed for small to large businesses manage contacts,... Scopri di più

HappyFox Help Desk

HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to... Scopri di più
Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and... Scopri di più

ManageEngine ServiceDesk Plus

ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well... Scopri di più

Recensioni su Zoho Desk

Valutazione della caratteristica

Rapporto qualità-prezzo
4,5
Funzionalità
4,5
Facilità d'uso
4,4
Assistenza al cliente
4,3
5 recensioni su 1.732 Vedi tutte le recensioni
Lorenzo R.
  • Settore: Produzione di apparecchi elettrici/elettronici
  • Dimensioni dell'azienda: 2-10 dipendenti
  • Ogni settimana di utilizzo per Prova gratuita
  • Fonte della recensione
Rapporto qualità-prezzo
0
Caratteristiche
4
Facilità d'uso
3
Assistenza al cliente
0

4
Data della recensione: 8/7/2020

Buon sistema a prima vista

Vantaggi

Sistema integrato con Zoho CRM già in uso presso l'Azienda

Inconvenienti

Abbiamo ancora testato poco il sistema.

Saswat P.
  • Settore: Gestione formativa
  • Dimensioni dell'azienda: 51-200 dipendenti
  • Ogni giorno di utilizzo per 6-12 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
4
Facilità d'uso
4
Assistenza al cliente
5

5
Data della recensione: 7/5/2022

It's good but with limited functionality

Vantaggi

The ticketing mechanism is good and the suggestive feature of the knowledge base works quite well. The initial setup is a bit tricky but for the users of the organisation, it is good.

Inconvenienti

Hands down it is the User Interface and User Experience. The UI/UX is confusing for the first time user. The Live chat feature can get stuck at times and create troubles in the process.

Utente Verificato
  • Settore: Servizi e tecnologie dell'informazione
  • Dimensioni dell'azienda: 2-10 dipendenti
  • Ogni settimana di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
4
Facilità d'uso
4
Assistenza al cliente
4

5
Data della recensione: 27/5/2022

Powerful ticketing system with lots of options.

We are using the system to log all customer faults making it easy to invoice for the time spent and also as a handy knowledge base for future reference.

Vantaggi

I like the fact it is hosted online with all updates taken care of to save having to run our own internal systems. There are lots of options and even the free one can easily take care of a small helpdesk. The software can be accessed on line so is useful if you need to work from different locations. There are a lot of extra features you can easily add for only small incremental price increases if you need to expand as you grow.

Inconvenienti

Some of the features are not as simple to implement as they could be making a bit of a learning curve for new staff members.

Perché passare a Zoho Desk

It had more of the features we need and we use other Zoho products so they link together quite easily.
Christian N.
  • Settore: Editoria
  • Dimensioni dell'azienda: 51-200 dipendenti
  • Ogni giorno di utilizzo per 6-12 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
4
Caratteristiche
5
Facilità d'uso
4
Assistenza al cliente
3

3
Data della recensione: 27/5/2022

The best help desk software

Vantaggi

Intuitive interface and its integration with Zoho CRM is my favourite. It's relatively low priced compared to Zendesk and provides some unique features the more expensive competitors don't provide, such as 24x5 Chat Support and all apps for running business from writing, presenting, reporting etc...
In addition, it provides a free plan while Zendesk does not.

Inconvenienti

It's little bit slow to load. Its website menus have unique colors for each which seems to be inconsistent in my opinion.

Liza C.
  • Settore: Ambiente ed energie rinnovabili
  • Dimensioni dell'azienda: 501-1.000 dipendenti
  • Ogni giorno di utilizzo per Più di 1 anno
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 1/6/2022

It helps improve the level and quality of support provided to clients.

In short, Zoho Desk has enabled us to raise the level of the service center for assistance provided to our customers, and indeed, the response time has improved, and the distribution of tasks to team members has become easier. In addition to that, Zoho Desk has enabled us to better measure the extent of customer satisfaction with the services provided.

Vantaggi

Zoho Desk enables us to efficiently provide support services to our customers, no matter how many products we offer so that we ensure that our customers get a unique experience and provide them with complete transparency through which they can follow up on their requests at all stages. I love the fact that automation with Zoho Desk enables us to provide optimal support to our customers, as we are able to create tickets and distribute them automatically to the appropriate departments to respond to them. I also like how Zoho Desk can be customized to receive calls, emails, SMS, and also through social media, and how the autoresponder can be customized to answer and direct customers and also provide them with a reference number for their ticket so they can follow it. The logs provided by Zoho Desk provide a complete summary of all inquiries received from customers and their times, so we can know their status and also measure the speed of response through them. I also like the fact that Zoho Desk enables us to identify shortcomings in our answering services so that we can make improvements to them. The control panel provides us with sufficient information for each member of the team, including tickets that he must answer, and through chatting, he can ask for help from colleagues, as well as communicate with the customer to request any inquiries.

Inconvenienti

I think that Zoho Desk, despite the great services it helps us with, needs more improvements, as well as more automation of functions, so that we can better control the service robot, so that it can provide more services to customers so that it shortens their time, and the alert system must be improved so that It sends alerts according to the priority or importance of the request.

Categorie correlate