Informazioni su Zendesk

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large. Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images. Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.
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Prezzo di Zendesk

Zendesk non dispone di un piano gratuito ma offre una versione di prova gratuita. La versione a pagamento di Zendesk è disponibile a partire da 19,00 USD/mese.

Prezzo di partenza:
19,00 USD/mese
Dettagli sul prezzo:
Support only pricing starts at $19 per agent/month. Suite pricing starts at $49 per agent/month. Free trial available.
Versione gratuita:
No
Prova gratuita:

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Recensioni su Zendesk

Valutazione della caratteristica

Rapporto qualità-prezzo
4
Funzionalità
4,5
Facilità d'uso
4,5
Assistenza al cliente
4
5 recensioni su 2.701 Vedi tutte le recensioni
Utente Verificato
  • Settore: Servizi e tecnologie dell'informazione
  • Dimensioni dell'azienda: 11-50 dipendenti
  • Ogni settimana di utilizzo per Più di 1 anno
  • Fonte della recensione
Rapporto qualità-prezzo
0
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 5/5/2021

Software semplice molto utile

Vantaggi

Utilizzo questo software per la gestione dei ticket all'interno della mia azienda. Ha molte funzionalità ed è molto facile da usare.
Si possono implementare molti automatismi, come ad esempio il fatto che quando arriva un ticket, venga assegnato in automatico ad un agente deciso in anticipo.
Lo trovo davvero utile perché ci permette di gestire i ticket che arrivano non molta facilità. Inoltre ha anche la possibilità di consultare e creare delle statistiche riguardanti i ticket e gli agenti.

Inconvenienti

Alcune funzionalità sono un po' più difficili da comprendere e da implementare e la parte reportistica potrebbe essere un po' migliorata.

Raffaele B. Raffaele B.
  • Settore: Salute, benessere e fitness
  • Dimensioni dell'azienda: Lavoratore autonomo
  • Ogni settimana di utilizzo per 1-5 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
4
Caratteristiche
4
Facilità d'uso
3
Assistenza al cliente
4

5
Data della recensione: 25/9/2020

Da avere

Esperienza positiva, lo suggerisco a chiunque cerchi un tool di questo tipo.

Vantaggi

E' un tool assolutamente da avere nel cassetto degli attrezzi, aumenterà magicamente le vostre interazioni con i clienti.

Inconvenienti

Qualche volta ha avuto dei ritardi nella consegna dei messaggi, però niente di davvero rilevante secondo me.

Oscar A. Oscar A.
  • Settore: Servizi e tecnologie dell'informazione
  • Dimensioni dell'azienda: 11-50 dipendenti
  • Ogni giorno di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 27/9/2021

Zendesk = Great help desk

We have done quite well. We have already more than 2000 Tickets attended with the tool in our 2 subscriptions.
It has allowed us to keep a good control of our service and has allowed us to improve response times and quality of service, since the reports help to keep each Ticket impartially between us and the clients.

Vantaggi

It is easy to use. When new engineers arrive, it is very fast to register them in the portal so that they can begin to attend support tickets.
For customers it is a tool that allows you to keep track of the hours that are billed according to the Tickets and even with the reports you can keep track of who reports and who fails to report.

Inconvenienti

The licensing scheme could improve.
In particular, we have two subscriptions to Zendesk, one for use by external clients and one for our internal users. For our internal users we do not require so many functionalities, only the basics, but among what we require is the chat service, only for this we have to jump to a subscription scheme that increases internal costs. Having this feature from the lowest script would be a good thing for us.

Alternative considerate

Zoho Desk

Perché passare a Zendesk

We had used other Zoho tools. But the best fit at the time was the price and being able to start with a very basic scheme of agents to test. So with a low initial investment we were able to implement the solution and start working, as soon as we saw its virtues we decided to stick with it.
Ted F. Ted F.
  • Settore: Industria mineraria
  • Dimensioni dell'azienda: 51-200 dipendenti
  • Ogni giorno di utilizzo per Più di 1 anno
  • Fonte della recensione
Rapporto qualità-prezzo
4
Caratteristiche
4
Facilità d'uso
5
Assistenza al cliente
1

5
Data della recensione: 31/1/2020

Need help from Zendesk? Forget it. Don't even bother.

Horrible. I only use this software because it would be a hassle porting all existing tickets over to a different platform. I needed billing support from them, and my ticket was 'escalated' to the Finance department, but nobody ever got back to me in time. Literally a few days went by and not one word from my Zendesk agent. They have a poor support system. So, if you don't ever need help with anything and know what you're doing, then ZD is probably for you.

Vantaggi

The software functions nicely. It is very well put together. They make it easy to run a help desk.

Inconvenienti

The support, or lack thereof. If you need support for this software, they take a long, long time to get back to you. You better know what you're doing, because if you need to get a hold of them, I wish you the best of luck.

Alternative considerate

Freshservice

Perché scegliere Zendesk

A couple years ago, Freshdesk was lacking in features. I recently discovered they updated their platform.

Software precedente

Freshdesk

Perché passare a Zendesk

Features
Utente Verificato
  • Settore: Amministrazione pubblica
  • Dimensioni dell'azienda: 501-1.000 dipendenti
  • Ogni giorno di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
4
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 11/10/2021

Best in complaint management

Its really a simple to use application which assists my organization in collation and processing of clients realtime data. This helped my organization in organizing our services and making improved responses to customer complaints and this definitely built a considerable amount of trust. Thumbs up to Zendesk

Vantaggi

This application has kept us organized for quite sometime especially on the platform of issue resolution of our clients and ticketing. It is a very user friendly application with campaign management and provision of real time data. It is simply a very useful tool.

Inconvenienti

I would have loved such a very resourceful tool to have a feature for network monitoring and realtime chatting feature, this would have made its operation more seamless. The major problem is the customer care which I believe doesn't exist.

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