Informazioni su Freshsales

Freshsales is a salesforce automation solution that enables businesses of all sizes to streamline lead management, client interaction, marketing insights, customer relationship management and other operations. The platform enables organizations to design custom workflows with event-based triggers to automate repetitive tasks. Freshsales allows teams to create custom sales pipelines based on geographies, team, processes or other criteria and maintain a product catalogue with pricing, discount and tax information. It offers a host of features like customizable email templates, sales goals management, predictive contact scoring, sales forecasting, audit logs, role-based access and more. Additionally, administrators can view and track KPIs, teams’ performance, sales, client communication and other data via the analytics dashboard. Freshsales facilitates integration with numerous third-party applications such as Microsoft Outlook, PandaDoc, Xero and more. It is available on monthly/annual subscriptions and support is provided via phone, email and other online measures.
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Prezzo di Freshsales

Freshsales dispone di un piano gratuito e offre una versione di prova gratuita. La versione a pagamento di Freshsales è disponibile a partire da 15,00 USD/mese.

Prezzo di partenza:
Versione gratuita:
Prova gratuita:

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Recensioni su Freshsales

Valutazione complessiva

Scrivi una recensione!

Valutazione della caratteristica

Rapporto qualità-prezzo
4,5
Funzionalità
4,4
Facilità d'uso
4,5
Assistenza al cliente
4,5
5 recensioni su 505 Vedi tutte le recensioni
Paul
  • Settore: Software informatici
  • Dimensioni dell'azienda: 11-50 dipendenti
  • Ogni giorno di utilizzo per 1-5 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 31/1/2019

Easy On-boarding and setup, fast support.

We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, Freshchat, Freshmarketer, and Freshdesk make a seriously well priced and powerful system full of the features we need to produce the right results: a good relationship with customers.

Freshworks' customer support is spot on. It seems no matter when I need help, they are less than a few minutes away from a solution. Freshchat is king! We've even deployed the same support structure on our website (Freshchat) and lead conversion has gone way up. It's nice to see a company have a product good enough to use themselves. I also like being able to achieve the same results for my customers as Freshworks has produced for me without major customizations.

Vantaggi

I was able to easily onboard to this system from HubSpot and Salesforce. The features in this system just work. You expect something to operate in a certain way, and it just does. Mail and calendar integration is super easy and really responsive (I used both Office 365 and Google Integrations). I love email templates and sales campaigns, they make working with leads and customers so easy and are not tucked away in a corner.

The UX is much better than other systems, which means my salespeople are more likely to use the CRM, which is a common problem among salespeople and CRM systems.

Inconvenienti

Freshsales is right-sized for us. It lacks some of the major enterprise features of bigger CRMs; but you also don't have too many features right in the way.

I'm not a huge fan of the field paging UI on leads, deals, accounts, and contacts. I get that it makes it so you can add as many fields as you want, but it's hard to navigate and organize my screen just the way I like it. I resorted to using the Edit screen though, even when I'm not necessarily editing and that works well enough. Definitely not a big deal compare to all the other awesome features.

Humberto
  • Settore: Cosmetica
  • Dimensioni dell'azienda: 11-50 dipendenti
  • Ogni giorno di utilizzo per Più di 1 anno
  • Fonte della recensione
Rapporto qualità-prezzo
3
Caratteristiche
4
Facilità d'uso
4
Assistenza al cliente
1

5
Data della recensione: 17/3/2021

If you need support, look elsewhere

In short, great app, downright awful support

Vantaggi

Very easy to implement. Currently using FreshDesk, FreshCaller and FreshSales. Great integration, everything works quite well.

Inconvenienti

As long as you do not need help from support, you will be fine. Every time that I have contacted support it has unfortunately been very disappointing. Even the most basic question takes an inordinate amount of time to get a response. Specific issue on FreshSales that really was upsetting is the fact that under the blossom program you get absolutely no reports, zero. In order to get reports, you have to upgrade to the next plan, garden. The cost per user goes from 12 to 25 if you are on the annual plan or 19 to 35 on the monthly. It is really hard to understand why some basic reports were not provided under blossom. Yes, the app is very useable without reports, however, if you are managing a team and want to see data across users, forget about it. You need reports and will have to migrate to the next plan up. I cannot stress the fact that the support is just simply not a priority for them, for many folks this could be the one thing that will force them to look somewhere else.

Alternative considerate

Salesforce Platform e Zendesk

Perché passare a Freshsales

The decision to choose freshworks was for most part driving by cost.
Goran
  • Settore: Tempo libero, viaggi e turismo
  • Dimensioni dell'azienda: 2-10 dipendenti
  • Ogni settimana di utilizzo per 6-12 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
0

5
Data della recensione: 16/8/2022

Surprisingly simple and powerful

Freshsales is my main way of tracking interactions with my clients. It helps me manage all the steps in these interactions and absolutely saves my time and reminds me of what still needs to be done to convert a customer. It is a godsend and I seriously believe my contracts would drop by about 50% if it wasn't for Freshsales.

Vantaggi

Unlike other similar software, Freshsales looks great! It is intuitive to use and all information is well presented, making it easy to understand at a glance.

Inconvenienti

I could not find serious faults with Freshsales. My only issues were the response times from the customer support team when I had some issues (which were due to me not reading the manual, and not due to the software), and missing integration with Gmail for incoming mail. An integration with Gmail would be a fantastic addon that would make me migrate all of my communication to Freshsales.

Alternative considerate

Zoho CRM e Insightly

Perché scegliere Freshsales

Freshsales is a part of Freshdesk and we used Freshdesk for a while, so we naturally went with the software we know and love.

Software precedente

Streak

Perché passare a Freshsales

It integrates with all of the other FreshWorks tools we use.
Leonardo
  • Settore: Servizi legali
  • Dimensioni dell'azienda: 11-50 dipendenti
  • Ogni giorno di utilizzo per Più di 1 anno
  • Fonte della recensione
Rapporto qualità-prezzo
4
Caratteristiche
3
Facilità d'uso
4
Assistenza al cliente
3

3
Data della recensione: 30/8/2022

Solid tool

Vantaggi

It was east to get it up and running, team was able to work on its own within a week

Inconvenienti

Support was lacking when system was not performing - lagging.

Alternative considerate

NetSuite CRM, NetSuite e ClickUp
Utente Verificato
  • Settore: Gestione delle risorse
  • Dimensioni dell'azienda: 11-50 dipendenti
  • Ogni giorno di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
4
Caratteristiche
3
Facilità d'uso
5
Assistenza al cliente
2

4
Data della recensione: 21/7/2022

Good sales and marketing CRM

It's fine overall but earlier support was good and now it's difficult to get a hold of rep.

Vantaggi

It's comprehensive as this has functionalities for both sales and marketing. This also has freshchat feature which we are using on our website.

Inconvenienti

The support is not good and on the other hand they have made a newer version of it and it took 6 months to migrate us to newer version for the older one.

Alternative considerate

Salesforce Sales Cloud

Perché passare a Freshsales

It's cheap compared to salesforce and has more or less same functionality.

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