Javier D. Specializzazione: Telecomunicazioni Numero di dipendenti: 51-200 dipendenti
My experience with Jabber is excellent, no matter where I am, I always have my extension at my fingertips and so I can make or receive calls as if I were in the office. I can also listen to voicemails or access virtual meetings from the same application. This application definitely helps the mobility of people keeping them always connected.
Cisco Jabber is an all-in-one application, it gives you the possibility of having your extension on your computer, cell phone or tablet, being able to send messages to your colleagues, share documents, screens, access voicemail or even video conferencing rooms. What more could you want?
There is not much to mention here, with the change of look and feel that they are doing in the new version, the user experience will be similar to Webex Teams and this helps the adoption of the solution. Perhaps the only point to mention is that for some cell phones, the application makes them a little slower than normal.
Utente Verificato Specializzazione: Servizi finanziari Numero di dipendenti: 10.000+ dipendenti
Jabber gets the job done for instant messaging, but companies need not worry about their employees getting lost in endless chats with each other. The interface is clunky and unintuitive. Setting a custom status is easy enough, but removing that status is not nearly as easy and requires an Internet search/hack.
The emoji set looks about as appealing as AOL Instant Messenger from the late 1990s, and at least once a day I send messages to the wrong person somehow. The lack of avatars is telling, and while it has some integration with ActiveDirectory/Outlook, other products do it better. Its best feature (by far) is the reminder to join WebEx meetings, which doesn't require opening any programs at all. Slack or Skype will give you a superior chat experience, but Jabber is typical of Cisco products with a focus on back-end telephony.
This product has excellent integration with other Cisco software, particularly WebEx
Has terrible emoji support; is not customizable in any meaningful way; often send messages to the wrong people due to a cluttered interface
Utente Verificato Specializzazione: Servizi bancari Numero di dipendenti: 10.000+ dipendenti
Cisco Jabber facilitates all the basic functions of a messenger, chatting,video and voice calls with utmost ease and so overally my experience is positive. However, more improvement needs to be done on the aspects of improving quality of voice calls.
A simple glance at Cisco-Jabber's interface would intrigue you to navigate the software, it is really simple to use and any first timer would second me. I also love the fact that you can share your screen with quite a lot of ease. Intergration with other software, WebEx in particular, gives it a plus.
Voice quality is so terrible that my organisation disabled the feature within the first few days of use. The number of software that can be intergrated are really limited and large organisations may not even consider it as a pimary operating software. As much as file transfer is enabled, the process is notably so slow and also it does not save your login information which may slow you down when you are on the go. The messenger interface also looks outdated, to a trained eye.
Utente Verificato Specializzazione: Marketing e pubblicità Numero di dipendenti: 201-500 dipendenti
It does its job - transferring information in a very quick and convenient way. It's easy to find users and reach out to them via chat and/or phone, and also allows for file sharing. However, I would highly recommend changing the interface to something more modern/aesthetically pleasing, and instigating an update that hinders the application from crashing as often as it does.
Jabber is quite straightforward to use, it's nice having all of the chats lined up in the sidebar so it's easily navigable from person to person. It also has the option of erasing chats if the program is exited out, which is of course a benefit from a proprietary standpoint (less so if you need to reference something that was said, of course). Not a lot of bells and whistles, so starting up the program is quite fast in the mornings, which I can appreciate. Since it's through Cisco, it also easily allows you to call people's work phones through the system.
While the user interface is straightforward, it also seems incredibly archaic and dull. During start-up it doesn't pull up the main "chat" screen, and instead pulls up a type of "home" screen where you can access your settings/any voicemails, but to actually chat a person (which I feel is the main purpose of this program), you need to search their name in a search bar > click on their name/chat icon > and it pulls everything up into its own separate window, which I find to be a bit of a waste of time. Additionally, when trying to share screenshots (by dragging into the chat box) the screenshots take up the FULL width of the screen, so I have to deal with scrolling back and forth to disseminate all of the information. It also does not allow me to drag + drop (or copy-paste) a received screenshot anywhere else. I have to first download the image onto my desktop. Again, seems like an unnecessary amount of steps.
My biggest gripe, however, is that Jabber has the tendency to completely freeze and crash on a pretty daily basis. This has resulted in chats getting lost in the void, or being unable to go back and reference information that was sent mere minutes ago.
Rosemarie S. Specializzazione: Telecomunicazioni Numero di dipendenti: 10.000+ dipendenti
I have always found the simple user interface easy to navigate. It has always functioned exceptionally well.
Cisco Jabber makes it easy to create chat rooms with teammates to discuss projects. It also has a great search function that allows me to find anyone in my company who has a jabber account. This makes communicating quick and efficient!
I think if this software could integrate with larger business systems, it would be more powerful, such as offering it within a suite of other Cisco programs that businesses can utilize and reap the benefits of!