Brokermint

Overall, I really like using Brokermint. The learning curve is not steep, and it's a great way to share and organize contract files.

Vantaggi

I've used Brokermint with two different companies now, and it is incredibly easy to use. I used to keep very detailed files on my hard drive, and backed up on an external drive. Brokermint helps me organize my files much easier with their checklists and backing them up on my hard drive after a transaction is finished is much easier than trying to keep up with multiple versions on my harddrive(s).

Inconvenienti

There isn't much I don't like, but there are a few design features that took me a while to learn. For example, when you add a new task to a checklist - first time I did this, I needed to add a document, but forgot to check the box, then I didn't have permission to delete that task. Also, when you upload a document, it doesn't become visible until you also select "Submit". I learned this the hard way the first time, when my broker was looking for a document I uploaded, but never submitted.

To get a better product, you'd have to spend more money. We found workarounds for any issues we were having, and the cost savings is worth it for that. I think this product would work very well for a brokerage with fewer agents, but we had 100+, so the workarounds were a little time consuming. Overall, as an admin, I like it.

Vantaggi

Brokermint mostly works just how you'd expect, which makes it easy for agents to pick up and start using with little training. Customer service is top of the line. My chats were always answered within a couple minutes. Anything requiring a phone call was easily scheduled within a reasonable time. In an emergency, I could always get help right away. As an admin, I could add an accounting checklist to each transaction, separate from the agent checklist, and I'd use that to upload a copy of the escrow deposit, bank transfer of escrow to commission, and commission payments. The agent could see these and know when they were paid.

Inconvenienti

It has a few quirks. One problem for agents is that you can't save a draft of an e-sign document, then come back and finish it later. It's all or nothing. The biggest for admin is that, if an agent has multiple active transactions and is going to cap mid-transaction on the next closing, commissions don't automatically update to reduce the company split on this closing, and they don't automatically zero the company split on the other active transactions. You have to re-apply the commission plan to them, which causes them to recalculate and recognize that the agent is capping.

The help button has so much information and is so helpful to answer questions we have. I highly recommend Brokermint!

Vantaggi

So easy to set up and teach to the team! Set up was painless but repetitive. We have truly cut down on time spent on files.

Inconvenienti

We went from paper files to this product. We could not be happier with our choice. I can't think of anything we don't like except perhaps we would like to be able to have a GROSS and NET agent dollar report.

The team is open to feedback as long as it is positive. If you appear less than 100% positive in the support forums or share your frustrations in a constructive manner, the admins will disable your ability to post or comment on threads. This demonstrates a company with a dysfunctional culture and one that does not align with the values of our organization. If they would listen to the constructive feedback, BrokerMint could truly be something special (I truly believe that). Unfortunately, they are slow to respond to simple things and their actions are alienating customers.

Vantaggi

It has the potential to be an amazing platform as it has all the right elements.

Inconvenienti

While it has all the right elements, the user interface is clunky, not intuitive and the result is a tremendous learning curve even for the most tech-savvy real estate professional. A great example of their unusual UI is that all transactions have to either be "pending" or a "listing." If you are preparing an offer to submit to a listing agent, it has to go into the system as a "pending" file, even though it is not. This skews your analytics since you will show a closed/lost rate that is artificially inflated. But wait, there is more. Need to prepare a referral agreement!? Yup, you guessed it -- pending transaction! That is just one of the issues I have with BrokerMint that has lead me to pull the plug at the end of our first contract.

I really like Brokermint, the website itself is simple to troubleshoot if you are to get a better product, be ready to spend more. I think this tool would work well for any brokerage with less agents. I never got overwhelmed by their system.

Vantaggi

Brokermint is a wonderful tool, it mostly works how you would want it, making it so easy for agents to use with little or no training. The layout set up is wonderful and easy to navigate. Top-notch customer service, my chats are always answered within a few minutes.
Anytime I have something I can't figure out or I want to change, I do have a quick response where the problem would be pointed out and explained or they have it changed for me.

Inconvenienti

One problem is it can't track emails regarding agents docs. You also can't save an e-sign document draft, then come and complete it later.
Search engine is nowhere to be found on the approval screen. Incomplete transaction should also be red on the approval screen how it has been marked on the transaction screen.