Housecall Pro


Logo di Housecall Pro

 

2080 recensioni (4.5/5)
 

Housecall Pro is a cloud-based field service management app for service professionals to automate their workflows. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such as cleaning, plumbing, electrical, HVAC and more.

Housecall Pro allows companies to forego paperwork in favor of digital automation. It offers features such as job scheduling, dispatching, payment processing, estimates, automated receipts and invoices, customer notifications, company chat, as well as postcard and email marketing automation.

Customers can book services via the HouseCall mobile app, communicate through a centralized messaging system and make online payments.

The mobile app can be accessed on both Android and iOS devices. There is a free version for single owner/operators, which offers many of the core features of the paid version. Premium pricing is based on the number of users, and an enterprise license is also available.

This solution is available across the U.S. and Canada.

 

Housecall Pro - Easy to Use
 
  • Housecall Pro - Easy to Use
    Easy to Use
  • Housecall Pro - Text with Customers
    Text with Customers
  • Housecall Pro - Integrated Payments
    Integrated Payments
  • Housecall Pro - Schedule and Dispatch
    Schedule and Dispatch
  • Housecall Pro - More Customer Reviews
    More Customer Reviews
  • Housecall Pro - Web, Mobile, Tablet
    Web, Mobile, Tablet
Sistemi operativi supportati:
Mac OS, Browser web (indipendente dal sistema operativo), Windows 8

2080 recensioni su Housecall Pro

 

Sean T. Specializzazione: Gestione delle risorse Numero di dipendenti:  Lavoratore autonomo Numero di dipendenti:  Lavoratore autonomo

25/5/2019

25/5/2019

Fonte della recensione: Capterra

Couldn't survive without Housecall Pro

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Facilità d'uso

 

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Housecall Pro streamlines my entire customer interaction. The software maintains my customer database, and my customer history. Housecall Pro handles all my scheduling. Housecall Pro sends reminder emails to my customers and makes it easy to notify my customers as to my location on the day of service. Housecall Pro handles my invoices and makes it easy to collect payment. After the work is complete, Housecall Pro sends follow-up emails to my customers to help maintain customer loyalty. Housecall Pro also integrates with Quickbooks making my bookkeeping a breeze. Housecall Pro makes owning a business so easy!

Vantaggi

I LOVE this software! It does absolutely everything for me and makes it so easy for me to run the behind the scenes part of my business. Housecall Pro is super easy to use, the app interface is very clean, and it totally streamlines my interaction with the customer from their first phone call, through to the completion of the job, and beyond. Housecall Pro makes every part of my carpet cleaning business so much more efficient.

Inconvenienti

I wish that the user had greater control in customizing messages that are sent to their customers. For instance, Housecall Pro sends a text and an email asking for a Google review and a review on Housecall Pro when the work is complete, but I have little control over the content/message of that communication. Another example is that I have little control over the content of the "On My Way", or the "Job Finished" texts that get sent to my customers on the day of their appointments. I would love to be able to send more personalized messages to my customers, so that they seem less generic and bland.

Chase C. Specializzazione: Gestione delle risorse Numero di dipendenti:  2-10 dipendenti Numero di dipendenti:  2-10 dipendenti

6/12/2019

6/12/2019

Fonte della recensione: Capterra

Great Software for Residential Service

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HCP handles a lot of my business for me. It even has online booking features.

Vantaggi

Many things. I like the payment options I can give to clients, the calendar sync, estimates, postcard integration, support systems etc.

Inconvenienti

Sometimes it takes a while to load on the customer's end so they think it’s not working. I think it’s just because it’s encrypted though.

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Risposta: Housecall Pro 26/12/2019

Thanks for the loyalty and 5-star review, Chase! And glad to hear you are taking advantage of online booking. Did you know that more than 1/3 of homeowners want to book service appointments online? Great that you are not missing these important folks.

Douglas D. Specializzazione: Servizi ai consumatori Numero di dipendenti:  2-10 dipendenti Numero di dipendenti:  2-10 dipendenti

14/2/2020

14/2/2020

Fonte della recensione: Capterra

Great Software

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It took me through my first year in business by allowing me to spend more of my time finding customers and talking with my customers before and after a repair rather than fighting the software. HCP made it a smooth experience for me.

Vantaggi

I like the fact that i can schedule my customers, take payment and share its information with quickbooks

Inconvenienti

I would like it cover my parts better in a way i can get a complete breakdown of the cost of parts and profit. There is no way to inventory your parts.

Jason E. Specializzazione: Industria edilizia Numero di dipendenti:  2-10 dipendenti Numero di dipendenti:  2-10 dipendenti

15/11/2019

15/11/2019

Fonte della recensione: Capterra

Housecall Pro - ALMOST the best home services software on the market

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Initially very good upon onboarding. As soon as we were up and running we were asked to join a few other programs they offered which were beneficial to us and due to the initial
low price we were happy to add these on.

As far as functionality, the system is great for home services companies with features like "on my way" texting and emails as well as processing for payments and online booking.

Implementation by the company was our issue. The features were great but many were buggy and did not work well together.

Vantaggi

Housecall Pro has a robust amount of features in an affordable package.
The main interface is fairly easy to use
Dedicated online fan base on Facebook that is a ton of help

Inconvenienti

No official support phone line from the company. They utilize a chat bubble on their website for support and have little to no way of escalating a problem to speak with someone.

The implementation of new features comes fast and furious. The features are not always perfected before implementation and are buggy

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Risposta: Housecall Pro 26/12/2019

Thanks for your loyalty and the 4-star review, Jason. We are constantly making improvements to the platform and launching new features. Our chat bubble is able to handle many of our customer's questions, but we have recently launched some packages that come with dedicated phone support for those who prefer that. Please take a look and let us know if you would be interested in one!

Chris M. Specializzazione: Servizi ai consumatori Numero di dipendenti:  Lavoratore autonomo Numero di dipendenti:  Lavoratore autonomo

28/1/2020

28/1/2020

Fonte della recensione: Capterra

Missing Key Features. Look Elsewhere.

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Don't pull the trigger yet. It doesn't do what you will need and want it to. Keep searching for better options.

This does the job that quickbooks doesn't... scheduling, but this software could be so much better if the software developers actually ran a service business and used this in front of customers. I'm sure that by the 5th time they had to type their contact info into the body of an email before they sent an invoice, they would add the functionality to be able to customize the default. If they had to go through every day and send out their payment reminders, they would add automatic functionality (like Quickbooks did).

My overall impression and experience is that they made their software, now they are going to sell it. Now that they've sold it, they are gonna raise the price (253% if I want to continue be able to send "on my way" messages). Sure, they have done some bug fixes, but they have pretty much stopped adding features and functionality to the software.

Vantaggi

The best thing about Housecall Pro is the invoice that the customers see. It is clean, easy to read, and makes online payment easy. Payment can be made directly from the invoice and there is no need for the customer to open a web portal or log in to view and pay invoices. The mobile app dashboard is great for getting to the job... one tap to send an "on my way" message and another tap to open up google maps. easy.

Inconvenienti

The invoicing features (or lack thereof) are infuriating!

1. When you are creating invoices, you can't edit the default email message to have it save your preferences. You have to type out or copy and paste your custom text EVERY INVOICE YOU SEND. I would like to send a nice "thank you for using my services", "refer us", "call with questions" message with all my invoices, but it is a huge pain in the butt and takes too long to do it EVERY TIME!

2. If most of your customers are net 30, there are no automatic payment reminders or Payment Past Due notices. you have to do all of that manually. Since the software doesn't allow for custom email templates, each reminder you send has to be typed out manually or copied and pasted from a Word Doc.

3. The invoices are lacking different areas to add important information and instead rely on a general "Notes" text box at the bottom for Purchase Order numbers, billing disclaimers, and job notes. It gets busy fast.

4. The software and app are generally "clunky" to use. The interface requires a lot of full page loads vs drop down or pop-up fields in order to create a new customer and invoice so it takes twice the time it should, especially with a spotty data connection.

5. There is not a true CRM (customer relationship management) functionality. You can create email marketing campaigns, but it won't remind you customer's birthdays, or when someone has hit a loyalty program milestone, or let you auto-schedule calls or texts.