OnCall Health is a HIPAA and PIPEDA compliant virtual care solution for healthcare clinics/groups and healthcare organizations. The solution offers tools for video and instant messaging appointments, as well as practice automation.
OnCall Health is cloud based and can operate on any computer, iOS, or android device, as well as on any browser. Users can white-label OnCall to make it their own with custom domains and servers. The solution is scalable with the help of a 24/7 technical support team and analytics features to help track key metrics.
Key features include: HIPAA and PIPEDA compliant 1-on-1 or group video appointments, encounter-based instant messaging, provider-led or patient-led appointment booking, digital custom intake forms, automatic billing and appointment reminders, and digital notes storage and patient roster.
Greg R. Specializzazione: Salute, benessere e fitness Numero di dipendenti: 2-10 dipendenti
Great tech support. Poor testing and quality control. I would be happier if I was able to customize more of the system as some features don't apply to my network and are confusing. (i.e complete button in texting). I am often told these features can't be modified. As my company grows we need more customization to our volume and size of therapist network.
Tech support with the rep has been a pleasurable experience and she has been prompt and efficient. We value her support. Over the years the look of the software has become more professional and UI and has improved.
My concern is the UX. Clients and therapists often have difficulty as OCH tech quality control needs to be improved. New features or customization need to be tested rigorously. I have found errors in tagging and matching provinces and therapists to our three services. I shouldn't be auditing the system regularly to look for mismatch. This has impacted our relationship with our therapists and our contracts.
Risposta: OnCall Health 23/10/2019
Hi Greg, thank you for sharing your review with us and valuing the technical support that our team provides! We are sorry that bugs in our features have impacted your relationship with providers, and we understand your needs for customization as your company grows. We really appreciate your patience as we do continue to improve and update our platform! Thank you for choosing OnCall!
Louise D. Specializzazione: Servizi alla persona e alla famiglia Numero di dipendenti: 2-10 dipendenti
Sales and support are very personalized and the reps have been very helpful in initial setup plus reviewing additions to the platform with me. Also helpful with payment problems.
Ease of use; payment system; videoconferencing; roster of clients and encrypted notes all in one place.
Client appointments reminders require the client to go into the software to see details.
Inability to record videoconference calls.
Risposta: OnCall Health 23/10/2019
Hi Louise, thank you for sharing your review with us! We're glad to hear that our online billing, videoconferencing, Roster profile, and note-taking features are easy to use and working well for your practice! Sometimes the appointment times in emails tend to pull from the timezones registered within the email platform, which may not always be accurate especially if timezones require manual changes. For instance, times may not be automatically adjusted when daylight savings occurs. Appointment email reminders are set-up as a preventative measure to prompt clients to go into their accounts directly to ensure accurate appointment times and avoid confusion. At this time we do not encourage recording video sessions due to privacy and security reasons; however, note-taking, as well as the ability to send files, is available while sessions are ongoing. Thank you for your kind words for our technical support team and choosing OnCall!
Tash K. Specializzazione: Ricerca Numero di dipendenti: 13-50 dipendenti
Our overall experience has been really pleasant. I truly appreciate all of the great customer service we have received from the team and the tutorials they provided my team to make sure everyone felt at ease using this new system.
I like that the program is easy to use and navigate. There aren't too many buttons or screens so it was easy to teach the staff I am working with, without the fear of them getting lost within the program
For our purposes, it would have been really nice to have more options/ freedom to set up patient surveys. As we work in research and need our questionnaires to match as closely as the standardize way they come, having more options would have allowed us to use this option- which was a key feature as to why we decided to increase our plan, and disappointing when it didn't end up working for our purposes.
Risposta: OnCall Health 12/9/2019
Hi Tash, we appreciate you sharing your feedback! We're glad to hear that the platform has been easy to use for you and your staff! We're always working on updating and making our platform more user-friendly for our users - stay tuned for more updates coming your way!
Sofia S. Specializzazione: Salute mentale Numero di dipendenti: Lavoratore autonomo
The ease of integrating various forms, client information, and booking all in one space. I appreciate the ability to link my booking page to various platforms and allowing clients to have the freedom to book and adjust their sessions when needed. Additionally, providing my clientele with various modes of interaction (i.e. messaging, video, phone, in person) is extremely valuable for meeting clients where they are at.
The inability to upload or input my own forms or remove/edit them. Prior to the Roster feature, it was challenging organizing sessions, notes, and client files - this has been a wonderful addition. In regards to payment, it is tricky at times utilizing this platform for individuals who do not have a credit card.
Risposta: OnCall Health 9/9/2019
Hi Sofia, we appreciate your comprehensive review! We're so thrilled to hear that our platform works wonders for you in so many ways, especially how Roster has been a wonderful addition for you! Thank you for choosing OnCall Health!
Ashley E. Specializzazione: Salute mentale Numero di dipendenti: Lavoratore autonomo
I researched quite a bit and compared practice management programs while starting up my private practice. OnCall Health was my top choice for its professionalism, security (servers based in Canada, using Stripe for payments), features, and outstanding customer service. From first contact, I had the opportunity to talk to an actual person about package options, pricing, and user functions. OnCall team members guided me through how to use each feature and helped me figure out what would be the best features based on my needs. Since signing up as a customer, I have been connected with a rep to help me with any and all questions (and I have had a LOT as a new sole proprietor!). OnCall Health is ahead of the curve for its customer service and human contact. I don't feel like "just" a user: I feel like a valued customer. Thank you, OnCall Health!
The customer service makes using the software a user friendly experience. It takes a bit of getting used to, but it's easy to use pretty quickly. In addition, I love the security features (Canadian servers) and that it uses Stripe to process payments.
It's pricier than other programs, but it has a unique, integrated and secure online/video counselling feature. I don't use that currently but if I do in the future, I know it may be extra cost.
Risposta: OnCall Health 1/10/2019
Hi Ashley, thank you for sharing such an incredible review! We are so thrilled to hear that our customer success team was able to help tailor the features to your practice and met your expectations! Our customers are our priority and we believe in always providing the best experience for all our users. Thank you for choosing OnCall, and we appreciate your valuable feedback!