Hybrent’s cloud-based, healthcare supply chain system transforms how you order supplies, manage inventory, and control overall supply spend. Purchase from all your vendors through Hybrent on both desktop and mobile devices. Approve or edit before sending purchase orders electronically to vendors.
Track supplies from purchase to use with Hybrent’s inventory management features. Integrate with accounting to automate your 3-way match, so you can manage orders by exception. Take advantage of standard reports or create custom reports for insights to make smarter, future purchasing decisions. You can achieve an optimal supply chain with access to Hybrent’s Knowledge Base full of articles and videos, plus Customer Support chat, email, and phone support!
Melissa T. Specializzazione: Studi medici Numero di dipendenti: 201-500 dipendenti
I don't work in the AP department, so I'm not sure how things are on their end, but I believe for the most part, the system is easy to use, makes ordering much easier for the staff and easier for management especially since most of us manage 8-10 clinics-that's a lot of ordering! There are a few bumps in the road along the way. Having an outstanding account manager and support helps us get over these bumps quite easily. I would definitely recommend Hybrent especially for a business that is growing and has multiple locations. We have approximately 38 in Atlanta, 13-15 in Tennessee and 14 in Florida.
That you can order all supplies at one time regardless of the vendor without going to multiple websites to place orders. As a manager, makes reviewing and approving orders very simple. Customer support is amazing and does an incredible amount of work and in a very timely fashion-usually within hours of my email. They get an A++. It is also very cohesive for our accounts payable department making invoices easier than having them mailed and tracked.
I'm not sure if the software or the vendor, but when we use certain vendors, not all items are loaded and it can get cumbersome adding items along the way. The majority are there, it's items here and there that doctors and staff request be added.
Ernest R. Specializzazione: Studi medici Numero di dipendenti: 201-500 dipendenti
Overall Hybrent is a good tool. Front end users (orders) love it. Finance users are neutral.
This product is easy to use on the front end. We have 13 satellite offices and they like the "Shop" feature. It is much like Amazon shopping. You don't need specifics and it brings up the list of items that closely resembles what you typed in. I also like the template and favorites features. We have not used this very much, but it is catching on. Creating a list of items that you order regularly and being able to add the whole list instead of having to find each individual item is quite handy. I also like the invoicing process. It will not let you process and invoice until everything on that invoice has been received. Receiving items is also relatively easy and takes care of the having to scan in packing slips. GL coding invoices and items is also a PRO. All items can be assigned a their own code so it will transfer properly with our accounting program (GP). Customer service is great. They reply quickly and most of the time they can take care of your request. But they are also limited to what the system can do. But they are very knowledgeable and can take care of just about anything.
Reports are limited. Need to be more robust. No way of creating your own report and saving it to use regularly as you need it. If you want a custom report, you must request it. When you do use one of the canned reports, there is a lot of manipulating of the data to be able to get the report you want. Some reports are to big to download so you have to ask for customer service to run for you. In invoices, they were not able to make the trade discount work based on the payment terms. They had to create a workaround that requires you to manually figure the discount amount and manually enter it. However, at least it does transfer to GP correctly. We order twice a month. Each order cycle creates between 80 and 90 POs. We need to be able to print all those POs at once to upload into a document management program. Unfortunately, you have to go into each PO and print it out. Hopefully this will change in the future. Customization is virtually non-existent. This is a web based system. So everyone is using the same product. If you want your invoice feature to have something or a shortcut added, it cannot be done. Because it would effect everyone who is using it. Wish there was more customization. Unable to make mass changes on inventory/noninventory items. Unable to make mass changes on what offices have access to certain items. Cannot bring up a list of GL code without it reporting every location for that GL code.
Stacy H. Specializzazione: Studi medici Numero di dipendenti: 201-500 dipendenti
In defense of Hybrent, I will say that their onboarding team has helped/is helping us work through most of our issues on the accouting end. They have written code and improved the product to meet most of our needs. We want to partner with Hybrent to help them further improve their product. Because we are still working out bugs in the purchasing process, we don't know if using Hybrent has resulted in any tangible benefits.
The people who enter and place orders LOVE this software. It is easy for them to use, both placing and receiving shipments of medical supplies. This is the main reason that we have stuck with Hybrent since implementation in January.
I'll begin by saying that we are a complex organization with multiple "companies", over a dozen locations, and several service lines. My belief is that the Hybrent product was designed for small organizations (50 people or less) ordering for a handful of offices. Implementing Hybrent wrecked havoc in our accounting department. I advise caution if you need to integrate Hybrent with accounting software. We are still working with Hybrent on how to handle vendor discounts and translate them to our Great Plains software. Also, we still do not have a way to easily identify Purchase Orders with partial receipts (example: a PO has 3 items but 2 only have been received). We don't know how to get around this issue with out a great deal of manual effort, and Hybrent maintains that this is not within their scope.
Jaclyn S. Specializzazione: Studi medici Numero di dipendenti: 13-50 dipendenti
It’s hard to narrow it down to just a few things. However, I will start with the fact that the professionals at Hybrent are truly that - professionals. From ALL levels and at EVERY step along the way, I have been met with the most exemplary customer service that possibly exceeds any company I’ve done business with. They are always prompt, accessible, and helpful. I’ve yet to encounter a person or department that’s a “weak link.” Second, Hybrent offers a complete solution to our ordering, receiving, inventory management, case-costing, etc. They already figured out that there are no shortcuts in doing it correctly. Rather than creating another variation on the same theme (like other companies have done), they bit the bullet and did the necessary hard work that needed to be done, creating an interface that a company of my size would otherwise never dream of being able to have. Third, the system is customizable and scalable. Personally, I love data and love the limitless customization for reporting. However, it is user-friendly enough that you could also keep things extra simple as well. The folks at Hybrent will help you set up the system so that it can be the solution you want. Fourth, I love that I can do things via the app on any device or via my desktop. This makes compliance much easier for our staff. Also, it is a less costly solution than with other vendors. With other systems, we had to either purchase the newest iPads/tablets and /or lease proprietary scanners.
Of course, I wish it cost less. However, you really do get what you pay for. And, honestly, when you factor everything in, it is well worth the price. The free/lower-cost options provided by medical supply vendors just don’t cut it. You get what you pay for.
Risposta: Hybrent 3/7/2019
Jaclyn - Thank you for the INCREDIBLE review! We are so happy you're enjoying your Hybrent subscriptions and benefitting from our supply chain solution. Our solution is only as successful as our customers who use it - thank you for all that you do!
Heather B. Specializzazione: Studi medici Numero di dipendenti: 51-200 dipendenti
Ordering is fast and easy! Very user friendly site!
I can compare different vendor pricing at the same time when purchasing a product.
I wish there were more types of reports available for use.
Risposta: Hybrent 7/10/2019
Thanks for leaving a review, Heather! It's so wonderful to hear that you're enjoying Hybrent. I think you'll love our newest update - we added more reports AND you can create custom reports!