Informazioni su Smartlook

Smartlook is a cloud- and mobile-based quantitative analytics solution that helps businesses of all sizes with user behavior and insights. Smartlook answers the ‘what’ and ‘why’ behind every user action. Primary features of the software include visitor recordings, event tracking, funnels and heatmaps. Smartlook provides the option of replaying video sessions to identify customers, see Javascript errors and share recordings within the team. It also features a visitor journey module, which helps users with app integration and recordings segmentation with right filters. Automated event tracking enables businesses to know how visitors perform certain tasks, and conversion funnels provide reports on leads. Primarily used by industries including digital agencies, travel, gaming, health care, education and media, Smartlook provides support via documentation and email. It integrates with many platforms and tools including Google Analytics, Zendesk, Instapage, Intercom, Shopify, Gambio, Blogger, Magento and Google Tag Manager.
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Prezzo di Smartlook

Smartlook dispone di un piano gratuito e offre una versione di prova gratuita. La versione a pagamento di Smartlook è disponibile a partire da 31,00 €/mese.

Prezzo di partenza:
Versione gratuita:
Prova gratuita:

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Recensioni su Smartlook

Valutazione complessiva

Scrivi una recensione!

Valutazione della caratteristica

Rapporto qualità-prezzo
4,5
Funzionalità
4,5
Facilità d'uso
5
Assistenza al cliente
4,5
5 recensioni su 109 Vedi tutte le recensioni
Cynthia R.
  • Settore: Servizi di informazione
  • Dimensioni dell'azienda: 10.000+ dipendenti
  • Ogni giorno di utilizzo per Più di 1 anno
  • Fonte della recensione
Rapporto qualità-prezzo
0
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
0

5
Data della recensione: 14/4/2019

Smartlooked for awhile now

Smartlook has given time management a new definition. It allows us to save tremendous time and work more efficiently.

Vantaggi

So we've been using Smartlook for some time now and I always thought it was a decent program. Having just gone through an entire tax season with almost every call utilizing this tool, it deserves a second view so to speak. Smartlook allows tech support or agents (in my company) to share screens with their customers. We can see their mouse movements, help them to navigate through the various options and features and troubleshoot errors by literally putting our eyes on it. It works by having the customer provide a code given on the website and this code allows access to their screen through Smartlook. Agents and customers alike have come to rely heavily on Smartlook to help get the support they need and get it in a timely manner. It makes a world of difference when you can see the screen, identify the issue and solve it all at once rather than take precious minutes and hours trying to describe what is going on and another hour trying to describe how to fix it.

Inconvenienti

The only thing I can say I least like about this software is that you can only screenshare within the website. Unlike another competition, you cannot screen the customers complete computer screen. If a customer wants to minimize a screen so you can see a document on their computer, for instance, you can't. In my line of work its not a deal breaker at all because the majority of the workflow is within the website.

Risposta di Smartlook

Thanks for your review!
This review is not related to Smartlook but more to Turbotax.
Please change this,
Lukas

Data risposta: 26/4/2019
Chryso S.
  • Settore: Marketing e pubblicità
  • Dimensioni dell'azienda: 2-10 dipendenti
  • Ogni giorno di utilizzo per 1-5 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 13/11/2020

Great for UX optimisation

We are generally loving so far the functionalities it offers to our team to be able to understand the digital behaviour of our users with our beta tool

Vantaggi

The functionalities it offers, especially when starting as a freemium user. The UX is simple, automatically tracking important events that can be used to set up a funnel, the fast forward option and the highlighted elements you can review, etc.

Inconvenienti

We are not using the Heatmap functionality, and we believe there can be an improvement on that feature. We are using a separate provider for that.

Risposta di Smartlook

Thank you for your feedback and nice words! I will share it with our development team. - Tomas

Data risposta: 19/11/2020
Prokop S.
  • Settore: Servizi e tecnologie dell'informazione
  • Dimensioni dell'azienda: 2-10 dipendenti
  • Ogni settimana di utilizzo per Prova gratuita
  • Fonte della recensione
Rapporto qualità-prezzo
2
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
0

3
Data della recensione: 11/5/2021

DX Heroes review

Smartlook has a clean UI and it's easy to set up. I wouldn't say I like the blocking page after the trial ended because I wanted to show SmartLook to my colleague first before we decide if it has enough value for our business.

Vantaggi

It's better than HotJar and I want to support Czech startups instead of foreign startups. :) The UI is much better than in HotJar.

Inconvenienti

I am still not sure if the first plan has suitable value for the money. I really appreciate the extended trial period.

Courtenay W.
  • Settore: Medicina veterinaria
  • Dimensioni dell'azienda: Lavoratore autonomo
  • Ogni settimana di utilizzo per 1-5 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 9/5/2021

Great free trial and even the free tier is awesome

Seeing the precise actions taken on a website is amazing

Vantaggi

Its so easy to install, works great, shows exactly how someone interacts with an app, and provides easy filters to see what you need.

Inconvenienti

Sharing specific recordings isn't as easy as sharing a YouTube link, but I can understand why!

Sagar M.
  • Settore: Salute mentale
  • Dimensioni dell'azienda: 2-10 dipendenti
  • Ogni giorno di utilizzo per Prova gratuita
  • Fonte della recensione
Rapporto qualità-prezzo
4
Caratteristiche
4
Facilità d'uso
4
Assistenza al cliente
4

4
Data della recensione: 8/3/2021

First tool to use if you're creating a mobile app

Great app to do qualitative analytics in user's natural environment helping faster product development. This enables better prioritisation decisions.

Vantaggi

Ability to view each session and understand UX issues without having to wait for user feedback

Inconvenienti

Inability to create custom tags for users for easier identification in case where we want to view the recordings anonymously.

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