Fillipe neyl W. Specializzazione: Marketing e pubblicità Numero di dipendenti: 11-50 dipendenti
There's no secret to use Zapier, all you need to is to play with it, follow simple steps the interface tells you to or read the documentation (that's very abundant). The most recent thing I've learned was to use webhooks and use Zapier to get ou send information directly to apps API. It solves most of the issues I mentioned prior.
Zapier changed the way I deal with apps and tasks. Now everything I need to accomplish I ask myself: is it possible to use Zapier to make this easier or even totally automated? From simple things like sending happy birthday emails to my clients, to connecting a ERP app with Google Spreadsheets, there's hundreds of apps with thousands of possible combinations possible to make our lives easier.
Since they revamped the interface for creating and managing Zaps, there's not really anything that I don't like about Zapier. If worth mentioning something, it would be the missing actions, triggers or sometimes apps to integrate, but that's not Zapier's fault, because it depends of the apps making their services available on Zapier. Some apps like Wrike sell their own automating app, so they don't offer many choices inside Zapier. Others like RD Station Marketing lack of possibilities in their own API, so it's not possible to do much too.
Devlyn M. Specializzazione: Artigianato Numero di dipendenti: Lavoratore autonomo
It's overall been really positive!
Being able to integrate different software together, especially when I was managing hundreds of events a month. It was able to input new entries in a specific google calendar with my airtable bases. I've also used it with shipping software, and to automate other tasks. Most of the tasks I've set up, have gotten obsolete with new updates from software, but there's always something new to make more efficient.
It's a bit complicated to understand and then set up. Once you find the right combo, it's like magic. I do wish there was a way to trigger some of the integrations for past instances, but that would probably have its own issues.
If you've done csv imports into a spreadsheet, you can probably figure this out.
Andrew K. Specializzazione: Servizi e tecnologie dell'informazione Numero di dipendenti: 1.001-5.000 dipendenti
Zapier has transformed the way we think about what's possible to automate. Even better, our operations team is able to do much more automation on their own with the help of Zapier, without tying up our engineering resources.
Zapier is incredibly useful - we originally procured it for one specific need, but as we got more familiar with everything it could be used for, we've continued to find more and more uses for it. We've happily upgraded our plan several times, and it definitely pays for itself.
Honestly - nothing. The documentation is great, the tool is great, even the support team has been great. We get better support as part of a premium plan, so the basic support may not be as good, but for the price it would still be well worth it.
Karambir K. Specializzazione: Gestione di organizzazioni non profit Numero di dipendenti: Lavoratore autonomo
Two things stand out for me:
1) Most support requests were met with what appeared to be an automated apology that they couldn't resolve my issue.
2) Zapier makes money based on the purchases of an allotment of monthly tasks. Some tasks lack flexibility requiring the use of more tasks than one might imagine. They are always happy to sell you more tasks, but requests for more robust functionality always seemed to be met with a shoulder shrug.
The feature that met our needs was the ability to respond to an http request in a variety of ways (email, save to spreadsheet being the most common). I am an experienced programmer with over 15 years experience and was happy to have a solution that did not require writing a lot of code. In general the ability to rapidly design and implement a solution for a specific requirement was a big time-saver.
Unfortunately, some common programming tasks such as creating and writing to a spreadsheet seemed in surmountable. In the end, I chose to manually create the worksheets I projected would be used to eliminate potentially complicated workarounds. Also, there is a limit on the number of levels of logical branching which caused some headaches such that I eventually migrated the functionality to Google Scripts which offers a richer feature-set despite the increase in coding.
Stephen W. Specializzazione: Medicina veterinaria Numero di dipendenti: 51-200 dipendenti
Zapier has been a great product to use. The "Zaps" you can setup reply help save time. Right now I use it to automate our workflow for incoming marketing requests. Requests come in through a Google Form that synched the data input into a Google sheet form. Zapier takes all new data rows and parses them into an approval request e-mail, Trello board item, and a current project doc Google Sheet.
Zapier added extra functionality to existing software and apps we were already onboarded with and saved us time by streamlining our workflow.
There is a bit of a learning curve between setting up automation and testing it, in some cases it's difficult to determine where the error is.