Cisco Webex is a video conferencing software designed for all types of business. It is equipped with layouts that can be customized and allows for active participation in the meetings.
Users can organize or join conferences via cell phones, tablets, desktops and laptops. They can share screens in meetings to help colleagues all get on the same page.
The solution offers calendar integration with Google, Outlook, Office 365 and more. Users can invite as many people as necessary to a single conference.
Users can record conferences and share with those who were not present for the session. On completion of meetings, users receive an email containing an MP4 recording file, making broadcasting, sharing and reviewing meetings possible.
David S. Specializzazione: Produzione di apparecchi elettrici/elettronici Numero di dipendenti: 13-50 dipendenti
Cisco WebEx keeps our meetings professional for both internal users and clients we work with! We've noticed that most people are familiar with the software and have used it before so it makes hosting meetings even easier.
WebEx is really easy to use and setup! From both the view point of the admin setting up a meeting or an end user who was invited to a meeting, it's all really simple! I especially enjoy how WebEx will automatically adjust for time zone changes since many meetings I'm joining or hosting are with people on the other side of the country. Screen sharing also works really well, usually I'd experience some bandwidth issues with other software but for some reason WebEx works wonderfully!
The only con I can think of is that sometimes if I'm joining a meeting that I have scheduled in my Google Calendar it won't work correctly. It should be able to load the meeting invite and join as intended but I usually find myself having to manually enter the meeting ID, attendee ID, and passcode.
Oscar A. Specializzazione: Servizi e tecnologie dell'informazione Numero di dipendenti: 13-50 dipendenti
In general I found it a very useful tool.
I mainly use the conference module, but the support module has given us very good results.
The extensions for browsers or for Outlook have been helpful, as well as the desktop application.
It is a very easy to use tool and compatible with several devices.
It allows us to collaborate from our cell phones or PC.
The fact that you can dial a number to join the conference gives you more frexibility to collaborate with third parties.
Security with passwords for meetings can be improved.
Serving for remote support is quite useful as well.
The price could be a disadvantage compared to other software or similar app's.
I think it needs to have more flexible plans.
Ravinder B. Specializzazione: Servizi legali Numero di dipendenti: 501-1.000 dipendenti
Being a legal service company and as per the company’s legal compliance, we have chosen the Cisco WebEx. In terms of legal compliance, the security of Cisco WebEx is quite good. We generally use it to conduct an online meetings with vendors and clients.
Cisco WebEx is the one-stop solution for online virtual meetings. Cisco Webex features include document, application and desktop sharing, Integrated audio and VOIP for toll-free calling, and Video Conferencing. Online meetings can be recording, editing, and played back later for retrieve useful information. The best feature I like is audio to text transcripts that WebEx creates for each meeting. So, you can choose to automatically receive recording transcriptions and you don’t have to focus on making notes during your meeting. Webex support integration with popular other software including Microsoft Outlook, Microsoft Office, IBM Lotus Notes and other IM solutions. Cisco WebEx is a cloud bases solution and meetings can be joined using desktop, browser, or mobile device with any client or additional plug-ins. Audio and Video quality are good and reduces background noises which may cause distractions. Cisco WebEx provides industry-leading security to each meeting held on its platform.
The mobile app seems to have functionalities as compared to the desktop app. The issue with audio and video over slower networks can be improved. Integration with third-party software can be improved. It usually takes time if you drop off in an ongoing meeting and then tries to rejoin again.
Steve B. Specializzazione: Servizi finanziari Numero di dipendenti: 10.001+ dipendenti
WebEx used to be great software. Now it is mediocre software that is overpriced and underfeatured. Asking a question on a Cisco forum about WebEx has the moderator close your question and redirect you to a WebEx site. WebEx is past its prime, and it shows in the lack of revolutionary or even maintenance features in the WebEx client. Nearly any other choice will be cheaper and offer a better experience to users.
WebEx was the default leader in virtual meetings. Subsequent to its acquisition by Cisco, things got markedly better. The tool had broad integration with scheduling tools like Outlook, and the (relatively) recent addition of the ability to attend a meeting using only a browser is an added bonus for people who lack administrative rights on their PCs.
With stiff competition from Microsoft's Skype for Business, the venerable GoToMeeting, and newer arrivals like Slack and Zoom, WebEx is now a choice amongst many. When WebEx works, it does so decently at best. It suffers from bandwidth issues, even with only two participants in the same building. Furthermore, if a large enterprise buys an account, they are given "dedicated" support. When the client recently kept crashing every time I joined a meeting, I called the WebEx support number. After a half hour, I was told I needed to be transferred to our company's dedicated support team, who (after an hour of not being able to fix my problem) said I needed to be transferred to Cisco. Their agents wanted me to roll back device drivers (that hadn't been updated in over three months) and even suggested I may need to reinstall my operating system! I told them I had no issues with any of the other tools I use daily (Hangouts, Slack, Zoom, Skype for Business) and that I could attend a WebEx meeting if I used a browser. The agents only knew how to read from a script, and still haven't solved my problem.
Judith H. Specializzazione: Macchinari Numero di dipendenti: 10.001+ dipendenti
It was just what the company required employees to use and issues that happened were corrected by support but sometimes was upsetting when one could not connect to to important meetings.
Like how it was integrated with company email making easy to setup meetings with coworkers, and outside customers or clients.
It was limited. It was not always accurate and sometimes users had problems accessing the webex meeting and sometimes had connection problems