Thryv


Logo di Thryv

 

268 recensioni (4/5)
 
Thryv is an all-in-one business management solution designed to help small businesses with essential business functions. With Thryv, business owners can expand their online presence, improve any customer relationship, and streamline payment processing. Features include an integrated CRM system, appointment scheduling, billing and invoicing, contact management, marketing automation, reputation management, social media management, automated reminders, and more. As a cloud-based marketing and CRM software solution, Thryv helps any small business owner manage interactions with their clients, run marketing campaigns with email marketing and manage activities on various social media platforms such as Facebook, Instagram, Twitter, LinkedIn, and Google+. The solution also features an appointment booking module that enables users to manage team schedules, synchronize calendars, and book appointments from a single location. Additionally, Thryv features a payment module that helps users to send customized quotes, estimates, and invoices to clients and accept payments via credit card. Thryv integrates with multiple third-party applications such as QuickBooks, Gmail, Slack, MailChimp, Yelp, and more and also offers a mobile app for iOS and Android devices.
 

Thryv - Dashboard
 
  • Thryv - Dashboard
    Dashboard
  • Thryv - Appointment setting
    Appointment setting
  • Thryv - Email management
    Email management
  • Thryv - Mobile inbox
    Mobile inbox
  • Thryv - Social media management
    Social media management
  • Thryv - Multiple devices
    Multiple devices
Sistemi operativi supportati:
Windows 7, Windows Vista, Windows XP, Mac OS, Browser web (indipendente dal sistema operativo), Windows 8, Windows 10

268 recensioni su Thryv

 

Stephen r. O. Specializzazione: Materiali da costruzione Numero di dipendenti:  2-10 dipendenti Numero di dipendenti:  2-10 dipendenti

5/10/2020

5/10/2020

Fonte della recensione: Capterra

THRYV is Excellent!

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Fantastic Overall Experience! We now have an up-to-date software that serves our company and our customer base to its highest potential possible.

Vantaggi

That it is user friendly for myself and my sales team. The communication aspect has changed the game for our company. We all know what is going on with each other's customers at any given time and it has made us look that much more professional in the building supplies industry. Tracking the 7 key components has been important for my role - Leads, Appointments, Conversion Rates, etc.........

Inconvenienti

Cannot cc in the emailing portion and the limit of characters in the text and email side.

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Risposta: Thryv 7/10/2020

Hi Stephen, one of Thryv's goal is to make communication between your team and your clients easy, and it is great to hear it is working for you, making you a leader in your industry.

Thryv is always evolving, and your suggestions help us do that. If you would like, in your Thryv Dashboard, on the lower right, you can leave your ideas there for our team to see. - Gabe

Utente Verificato Specializzazione: Assicurazioni Numero di dipendenti:  2-10 dipendenti Numero di dipendenti:  2-10 dipendenti

9/8/2020

9/8/2020

Fonte della recensione: Capterra

Yes, You Can Do It All

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I now have the ability to see what is happening with my business under one roof. Like a wheel, there still may be addition spokes, but Thryv is the hub. It is the command center.

Vantaggi

You can run your business on a single, intuitive platform with all the support you could want. The website design team is a huge value.

Inconvenienti

So much to learn, so little time. This is a powerful platform giving you all the arms you need to handle all the hats you wear as a small business owner. This thing is a beast for capability. It's worth the time & effort to become its master.

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Risposta: Thryv 18/8/2020

Hi, we are glad to hear that you are enjoying Thryv! Our software comes with many features, and the great thing is that it's here when you're ready for it. If you need any help, please call into our free, 24-hour Thryv support line. Our Thryv Service Specialists are available and ready to assist! - Gabe

Jenny L. Specializzazione: Industria edilizia Numero di dipendenti:  2-10 dipendenti Numero di dipendenti:  2-10 dipendenti

26/1/2020

26/1/2020

Fonte della recensione

Poor Customer Support, still withdraw full price from your account even though they said not

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I had to reach out to their [SENSITIVE CONTENT HIDDEN] about 1+ years ago in order to get my website fix because they keep on pushing from one team to another. I have been frustrated with their unprofessional customer services since 2017 and I'm about to send another email to the [SENSITIVE CONTENT HIDDEN] about this ridiculous charge of $199. This is a scam and rip-off from their customers who decided to leave.

Vantaggi

If you have a full-time staff to use this software to run your business then it should be okay.

Inconvenienti

1. You need to constantly check your website because you know when they mess it up to become a blank page. You will not get an easy resolution from their CSR without a request to speak with the manager.

2. If you terminate the agreement earlier then they hold you accountable to pay them until the term expired. On the other hand, when the term is expired and they continue to charge you month-to-monthly without giving you the courtesy email to let you know about the term being the change.

3. I was 3 or 4 days into the new month and request to terminate because my contract has been expired for I don't even know how long. [SENSITIVE CONTENT HIDDEN] promised me that she will wave the 1-time pro-rate fee that give me the weekend to retrieve all the emails that I need and forward it to my Google account. That was a lied and on Monday I got charge for the full-price $199. I have appeal with my bank and call Thryv, they have the nerve to tell me that they are not going to refund the charge. If you are looking then stay away from Thryv.

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Risposta: Thryv 20/4/2020

Hey Jenny! Very sorry for all the trouble! I sent your concerns over to our Client Care Escalations team! They'll be getting back to you as soon as possible! Please let us know what else we can assist you with. -Chandlor

Garrett B. Specializzazione: Servizi ambientali Numero di dipendenti:  2-10 dipendenti Numero di dipendenti:  2-10 dipendenti

25/8/2020

25/8/2020

Fonte della recensione: Capterra

A Huge Help for Small Businesses

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Thryv launched my company and helped me grow to a place where I needed more specific software to meet my growing needs. I couldn't have imagined a better way to launch my business.

Vantaggi

I love how Thryv puts all the major pieces of software automation for a small business into one location that is easily accessible via a web browser or app. For small business owners who also work in the field, the Thryv App is critical to continue switching out the technician and manager hats.

Inconvenienti

Thryv is a great piece of software but, because it is built for a generic audience, lacks features necessary for some specific industries. For me in pest control, there are a lot of pieces of Thryv that would make me want to use it as my primary system; however, because it is missing a couple critical pieces of data that I need to collect (like weather when we are spraying and pesticides we apply), I needed to buy another system which I use more than Thryv.

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Risposta: Thryv 28/8/2020

Hey Garrett, thank you for your feedback, we are excited that you are enjoying Thryv! Our team is always open to feedback. On your Thryv dashboard, you'll see the feedback button in the bottom right-hand corner. Let us know what you would need to make the system work for your industry. We look forward to hearing your ideas.
- Gabe

John S. Specializzazione: Assicurazioni Numero di dipendenti:  Lavoratore autonomo Numero di dipendenti:  Lavoratore autonomo

2/6/2020

2/6/2020

Fonte della recensione: Capterra

Crafting your message

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I really have had a great experience. [SENSITIVE CONTENT HIDDEN] has been so helpful and he gets back to me quickly. It's a good feeling to have someone like this to help me.

Vantaggi

I love the central location for everything, and I mean EVERYTHING! Before Thryv, I spent so much time and money on different solutions for different business needs. Thryv keeps it all in one place, and the coaching along the way is really helpful.

Inconvenienti

Well, it isn't a con, but there is a lot to learn at first. I would say that there are so many options, it can seem overwhelming at first. But stick with your account manager and the specialists, and you will be fine.

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Risposta: Thryv 9/6/2020

Hey John. Thanks for the review. We appreciate your thoughts and are so excited you've been enjoying Thryv! Please let us know how we can ever assist you. Whether that's a simple question or something more in detail. We're here to help! Thanks again! -Chandlor