SharpSpring


Logo di SharpSpring

 

645 recensioni (4,5/5)
 
SharpSpring is a fully integrated cloud-based marketing tool that offers customer relationship management, marketing automation, mobile and social marketing, sales team automation, customer service and more, all within one solution. SharpSpring can interface with any CRM on the market, so users are able to keep their existing CRM and the information contained within it. The system’s lead nurturing and scoring tools can track an individual lead’s page visits, demographics, and engagement. SharpSpring’s VisitorID feature helps identify anonymous site visitors by looking up their IP addresses, allowing users to see who is viewing their site, including their name and contact information. Other features include a Landing Page Builder and a Blog Builder. SharpSpring also offers a library of designs and templates for the user to chose from. SharpSpring can be utilized by both small and large businesses in a variety of industries including advertising, insurance, engineering, telecommunications and more.
 

SharpSpring - Customizable Campaign Reporting Dashboard
 
  • SharpSpring - Customizable Campaign Reporting Dashboard
    Customizable Campaign Reporting Dashboard
  • SharpSpring - Drag and Drop Email Editor
    Drag and Drop Email Editor
  • SharpSpring - Example Contact in Contact Manager
    Example Contact in Contact Manager
  • SharpSpring - Life of a Lead
    Life of a Lead
Sistemi operativi supportati:
Mac OS, Browser web (indipendente dal sistema operativo), Windows 8

645 recensioni su SharpSpring

 

Alfredo G. Specializzazione: Marketing e pubblicità Numero di dipendenti:  11-50 dipendenti Numero di dipendenti:  11-50 dipendenti

1/4/2020

1/4/2020

Fonte della recensione: Capterra

SharpSpring a full marketing automation platform everyone

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Our experience with Sharpspring has been very satisfactory, since it gives us control over each client from the moment they are born as a lead until they become a client. has given us to reduce response time to a client and have better control of all actions taken with them through Automation

Vantaggi

Powerful tools for lead generation to pretty good customer management, tons of options to personalize a lot of aspect of the company. very good tools for building email marketing and landing pages with out third parties

Inconvenienti

I think one point where sharpspring lose flexibility is on landing page creations, how designer we need more tools for layout.

Don R. Specializzazione: Marketing e pubblicità Numero di dipendenti:  11-50 dipendenti Numero di dipendenti:  11-50 dipendenti

23/10/2020

23/10/2020

Fonte della recensione: Capterra

Functional Middle Market Software

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Overall, I'm very happy with my expereince with SharpSpring. I think it is a functional tool that is easy to use and it feels good to have check lists and to do's that are easy to set up.

I like using this software.

Vantaggi

I love using this software on a daily basis and using it to manage my leads. As a salesperson, it is challenging to find a CRM that actually works for you, not where you have to work for it. I like the ease of use with the kanban boards as well as the marketing automation for drip campaigns.

Inconvenienti

The mobile app is inoperable and not relevant. Sometimes the search feature is challenging to use- sometimes you need to use the companies name, sometimes you have to use the contacts name. When working in the drip campaigns you have to be really specific about which dates you select.

Chris F. Specializzazione: Logistica e catena di approvvigionamento Numero di dipendenti:  11-50 dipendenti Numero di dipendenti:  11-50 dipendenti

22/7/2019

22/7/2019

Fonte della recensione: Capterra

Review

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Started out fine until we realized that all the report data within SharpSpring was false. We understand that data accountability is an issue in the marketing automation industry as a whole, but SharpSpring is especially terrible at this. The fact that upper management in IT recognizes that email report data is different between what's in SharpSpring email reports, what's in SharpSpring Life Of The Lead, and what's in the exported email report excel list and subsequently admits that none of it is entirely correct is beyond me. The software is meant to provide genuinely insightful feedback to track user activity and potential conversions, however, the development team.

Vantaggi

Marketing automation features are very helpful.

Inconvenienti

- There is no escalation process for customer support requests that are above a customer support reps expertise
- Email report data is BS and one of the heads of IT at SharpSpring admitted it. The report data within SS differs from the data exported; the excel file has duplicate headline titles with different meanings/data; email data is shit - we sent test emails internally and didn't open them and it shows we opened them 3 times in SS and 4 times in the exported report
- Life of the Lead is the most valuable data within SS and yet you cannot automate based on any of it
- Life Of The Lead duplicates email "opens" and "clicks" based on how many people are in the chain, giving a false view of engagement from customers
- Email clicks are a load of BS - it shows that emails were opened and every link clicked within 10 seconds of sending because of spam bots/filters. SharpSpring doesn't filter this data out, so we can't tell the difference between what's real and what's not. "Can't we export the excel sheet and do that filtering ourselves?" Nope - as stated before, one of the head IT guys at SharpSpring validated our concerns that the excel email report is indeed, shit data. None of it is usable
- Rather than creating a backlog of needed updates and releasing them as a batch update on non-business-hours, SharpSpring product development teams push updates during work hours, breaking crucial functionality for 3+ hours/week, leaving our sales staff twiddling thumbs and complaining.

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Risposta: SharpSpring 24/8/2020

Chris, we're so sorry to hear about the experience and issues you've had with SharpSpring. We thoroughly appreciate that you have expressed specific concerns and hopefully we have the opportunity to regain your trust. I know the team is actively looking into these issues, but if there's anything additional we can do in the meantime, please feel free to reach out to us at [email protected]

Josh A. Specializzazione: Marketing e pubblicità Numero di dipendenti:  2-10 dipendenti Numero di dipendenti:  2-10 dipendenti

27/8/2020

27/8/2020

Fonte della recensione: Capterra

Impressive product, exceptional value

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I'm not spending as much time connecting tools and I'm spending way more time defining and executing strategies. I'm creating a robust customer engagement strategy that is inclusive of sales and marketing. I'm solving the problem of identifying content that the consumer truly wants and needs to convert.

Vantaggi

First, fantastic price. Personalization can drive amazing results. SharpSpring gives you a solid set of tools that all communicate with each other flawlessly and for an exceptional value. It's a sophisticated tool with a lot of depth, but the certifications, demos, videos, tools, customer service all make it very easy to use. Just when I think I've figured out the edge of the depth on the tool, I realize there's another level. The automation is top notch. The ability to track so many actions, behaviors and then to take action to help the customer go further along the funnel. It fulfills the needs of so many other tools - HootSuite, Sprout, Calendly, Mailchimp, CRM, Sales CRM, TypeForm, and WhoIsVisiting (to name a few).

Inconvenienti

Not a lot so far. I'll always take more templates, pre-made content. Don't get me wrong, it has content, but the more the merrier.Billing can be a little confusing, but I know they have an update coming very soon. In fact, I just received an update email about it. I'd love to see more progress on the SharpSpring iOS app.

Michael N. Specializzazione: Marketing e pubblicità Numero di dipendenti:  2-10 dipendenti Numero di dipendenti:  2-10 dipendenti

13/8/2020

13/8/2020

Fonte della recensione: Capterra

Sharpspring for the win--Top quality marketing software for a decent price

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We've been using sharpspring for ourselves and as an agency for our clients. Love how well it tracks clients, incoming emails, syncs with our inbox, and tracks interactions for all of our clients.

Vantaggi

Looking to get the best out of my email marketing, Sharpspring gives me the chance to reach out to my whole list with a modicum of effort. The best part is the automation--triggers and the ability to build out a complex program make a big difference in efficacy and efficiency.

Inconvenienti

The email builder inside of the program--WYSIWYG. You can do this, but it's frustrating to make the thing look like you want it to.