Andy R. Specializzazione: Risorse umane Numero di dipendenti: 51-200 dipendenti
Outstanding - it is clear to me that the SuperSalon Team is hear to kick some butt,
The vendition was well planned out - from inception to completion - Beginning with representatives planning the transaction to completion. The transitioning SuperSalon has been nothing short of incredible - every machine has come up on time - Outstanding Job
Connecting The Brother Printer has been difficulyn
Phillip P. Specializzazione: Servizi ai consumatori Numero di dipendenti: 11-50 dipendenti
It has been really good. It is up nearly all the time, very little down time and is simple and easy to teach and use.
The Supersalon software is very easy to learn and use. It is functional and provides everything needed for day to day operations in a hair salon. The service received is very good as well and available 24/7.
The only real con on this is the reporting feature. It is somewhat limited and does not have a dynamic reporting tool
Dean A. Specializzazione: Salute, benessere e fitness Numero di dipendenti: 11-50 dipendenti
Problems will happen with software from time to time, but the customer support from Supersalon has been among the industry best
Appointment feature has some limitations, such as scheduling at 15min increments rather than shorter time periods
Gordon H. Specializzazione: Servizi ai consumatori Numero di dipendenti: 51-200 dipendenti
We use SuperSalon as our POS in our seven salon locations. When we first purchased the service, we got quick response from customer support and bugs were fixed in a timely manner. Since the Propoint purchase, however, customer support has become harder and harder to reach. We frequently wait for 4 or 5 hours to get a call back. And bugs and glitches go unfixed for months. I have a service request that I have now been waiting nine months for a response. Nothing has happened. And the uploads to their back office function (iOffice) often stops for no apparent reason. It is unfortunate. SuperSalon used to be a quality product.
Inventory management. Unfortunately that is the only function that is currently working well.
Customer service is almost impossible to reach
Bugs in software go unfixed for months or even years
Constant product "upgrades" bring new bugs time after time
Debbie R. Specializzazione: Vendita al dettaglio Numero di dipendenti: 11-50 dipendenti
Its' okay....My reports that I need are there usually, it's a seamless fix if there is a problem....
My frustration is with the help desk. There are some AMAZING guys [SENSITIVE CONTENT HIDDEN] just a couple. I know I am missing some, it makes a difference when you speak to someone who is well versed in the system!
I like the ease of use at the retail area. Overall it's simple and we don't seem to have issues with much.
I don't have an issue with the software. All 9 of our locations have it and it is easy to manage on a daily basis.
Actually, when we have issues with something ie freezing/slowing down etc we call the help desk. Depending on who we get the situation seems to always be the same. Someone, tells us we are using the wrong google version. The person will fix it a few days later we have the same issue then call again. Another person tells us the same thing and then "changes" our version again. This has gotten better still frustrating when that is the answer we get....