SuperSalon is a salon management solution available both in the cloud and as an on-premise system. Key features include sales, payroll and inventory reporting, along with traffic-based staffing and predictive purchasing.
SuperSalon maintains customers' purchase histories, so users can track services and product preferences. Users can also generate custom offers and coupons.
SuperSalon provides users customer relationship management capabilities. Users can send customers marketing messages, create loyalty programs and enable customers to check in online.
Mobile applications for iOS and Android devices are available. Services are offered on a monthly subscription basis that includes support via phone and email.
Andy R. Specializzazione: Risorse umane Numero di dipendenti: 51-200 dipendenti
Outstanding - it is clear to me that the SuperSalon Team is hear to kick some butt,
The vendition was well planned out - from inception to completion - Beginning with representatives planning the transaction to completion. The transitioning SuperSalon has been nothing short of incredible - every machine has come up on time - Outstanding Job
Connecting The Brother Printer has been difficulyn
Jeff M. Specializzazione: Servizi ai consumatori Numero di dipendenti: 51-200 dipendenti
Software and hardware are never in a perfect match scenario so keeping up with the ever changing and evolving landscape is always a challenge for any business. Supersalon, works with those challenges to offer a host of solutions.
The software is user friendly allows for certain business function, automation and integration.
It would be better suited if the onsite software was cloud based as is the back office suite.
April T. Specializzazione: Vendita al dettaglio Numero di dipendenti: 2-10 dipendenti
We were having some issues with our printer connected to our super salon [SENSITIVE CONTENT HIDDEN] went above and beyond to help get it fix. The higher up tech couldn't figure it out [SENSITIVE CONTENT HIDDEN]worked hard when the rest gave up and fixed it for us!
Fast and easy to use. Easy to follow and trouble shoot for the most part
When our computer updated it messed up our printer
Kyle M. Specializzazione: Vendita al dettaglio Numero di dipendenti: 13-50 dipendenti
I needed a system that would allow me to run multiple locations and this does a great job doing that. This has aided me greatly in understanding the business drivers affecting not just one location but my company as a whole.
Ability to manage multiple locations using the iOffice software.
You need more support staff. Sometimes the wait can be long to get help. But once you get someone on the phone they do an amazing job getting you answers and correcting problems.
Jeff B. Specializzazione: Servizi ai consumatori Numero di dipendenti: 13-50 dipendenti
I am unfamiliar with the competition, but I would strongly recommend anyone to look around and seriously consider all other options first. Even if those options are more expensive. I have wasted a significant portion of my time daily since May 15 (today is June 11) trying to get basic functionality to consistently work.
Seriously, I'm being fair, not petty or bitter. THERE ARE SIGNIFICANT ISSUES WITH THE SYSTEM. I wish ProPoint management was more sympathetic to what we're going through and less antagonistic.
The Tier I / Tier II support personnel are outstanding. They've bent over backwards to try to make a dysfunctional system work. Without them there's no way we'd even have a functional solution.
Buggy. Features that don't work. Counter-intuitive. Little training. Poorly documented. No QA. Look & feel (design) is from the 1990s. iOffice doesn't mirror functionality , nor the layout (look & feel). KB does not contain information on anything I search for. Can't make global changes. Sync from iOffice corrupts destination salons. Prompting to check the EULA box in iOffice each time is an intentional waste of time. Storing passwords in clear text is a violation of cyber security best practice. Logging into clients systems without their knowledge or approval is another cyber security violation. No consistency (e.g., some menus are alphabetical, some are not). No ability to log into instance remotely (must use iOffice, which has less functionality and is dissimilar). Configuration screens contain options not related to my salon (i.e., shoe shine category), but no way to configure or remove. Some permissions don't work when set to GREEN those permissions must be set to GREY (but no warning, no guidance). No context sensitive help. Scroll wheel doesn't work (must hit up and down buttons). Some options must be cancelled (hit a red X) in order to be enabled; other options are the opposite. Custom help URL but doesn't actually work.
I am a PMP, Scrum Master, ITIL Expert, and certified Enterprise Architect (TOGAF) with technical solution experience on three continents. All in all, this is the worst designed solution I've seen in production in three decades.