SuperSalon


Logo di SuperSalon

 

690 recensioni (4,5/5)
 
SuperSalon is a salon management solution available both in the cloud and as an on-premise system. Key features include sales, payroll and inventory reporting, along with traffic-based staffing and predictive purchasing. SuperSalon maintains customers' purchase histories, so users can track services and product preferences. Users can also generate custom offers and coupons. SuperSalon provides users customer relationship management capabilities. Users can send customers marketing messages, create loyalty programs and enable customers to check in online. Mobile applications for iOS and Android devices are available. Services are offered on a monthly subscription basis that includes support via phone and email.
 

SuperSalon - Inventory report
 
  • SuperSalon - Inventory report
    Inventory report
  • SuperSalon - Permissions breakdown
    Permissions breakdown
  • SuperSalon - SMS messaging
    SMS messaging
Sistemi operativi supportati:
Browser web (indipendente dal sistema operativo), Windows 8, Windows 10

690 recensioni su SuperSalon

 

Andy R. Specializzazione: Risorse umane Numero di dipendenti:  51-200 dipendenti Numero di dipendenti:  51-200 dipendenti

22/1/2019

22/1/2019

Fonte della recensione: Capterra

Vendition Process With a new neophyte franchisee

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Outstanding - it is clear to me that the SuperSalon Team is hear to kick some butt,

Vantaggi

The vendition was well planned out - from inception to completion - Beginning with representatives planning the transaction to completion. The transitioning SuperSalon has been nothing short of incredible - every machine has come up on time - Outstanding Job

Inconvenienti

Connecting The Brother Printer has been difficulyn

Phillip P. Specializzazione: Servizi ai consumatori Numero di dipendenti:  11-50 dipendenti Numero di dipendenti:  11-50 dipendenti

4/11/2020

4/11/2020

Fonte della recensione: Capterra

Functional and Easy to Use

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It has been really good. It is up nearly all the time, very little down time and is simple and easy to teach and use.

Vantaggi

The Supersalon software is very easy to learn and use. It is functional and provides everything needed for day to day operations in a hair salon. The service received is very good as well and available 24/7.

Inconvenienti

The only real con on this is the reporting feature. It is somewhat limited and does not have a dynamic reporting tool

Dean A. Specializzazione: Salute, benessere e fitness Numero di dipendenti:  11-50 dipendenti Numero di dipendenti:  11-50 dipendenti

5/12/2020

5/12/2020

Fonte della recensione: Capterra

Best in Class Customer Support

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Vantaggi

Problems will happen with software from time to time, but the customer support from Supersalon has been among the industry best

Inconvenienti

Appointment feature has some limitations, such as scheduling at 15min increments rather than shorter time periods

Gordon H. Specializzazione: Servizi ai consumatori Numero di dipendenti:  51-200 dipendenti Numero di dipendenti:  51-200 dipendenti

30/10/2019

30/10/2019

Fonte della recensione: GetApp

Deteriorating quality, disregard for customer complaints

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We use SuperSalon as our POS in our seven salon locations. When we first purchased the service, we got quick response from customer support and bugs were fixed in a timely manner. Since the Propoint purchase, however, customer support has become harder and harder to reach. We frequently wait for 4 or 5 hours to get a call back. And bugs and glitches go unfixed for months. I have a service request that I have now been waiting nine months for a response. Nothing has happened. And the uploads to their back office function (iOffice) often stops for no apparent reason. It is unfortunate. SuperSalon used to be a quality product.

Vantaggi

Inventory management. Unfortunately that is the only function that is currently working well.

Inconvenienti

Customer service is almost impossible to reach
Bugs in software go unfixed for months or even years
Constant product "upgrades" bring new bugs time after time

Debbie R. Specializzazione: Vendita al dettaglio Numero di dipendenti:  11-50 dipendenti Numero di dipendenti:  11-50 dipendenti

24/9/2020

24/9/2020

Fonte della recensione: Capterra

Overall Feed back

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Its' okay....My reports that I need are there usually, it's a seamless fix if there is a problem....

My frustration is with the help desk. There are some AMAZING guys [SENSITIVE CONTENT HIDDEN] just a couple. I know I am missing some, it makes a difference when you speak to someone who is well versed in the system!

Vantaggi

I like the ease of use at the retail area. Overall it's simple and we don't seem to have issues with much.

Inconvenienti

I don't have an issue with the software. All 9 of our locations have it and it is easy to manage on a daily basis.

Actually, when we have issues with something ie freezing/slowing down etc we call the help desk. Depending on who we get the situation seems to always be the same. Someone, tells us we are using the wrong google version. The person will fix it a few days later we have the same issue then call again. Another person tells us the same thing and then "changes" our version again. This has gotten better still frustrating when that is the answer we get....