Rise is a cloud-based human resources (HR) solution that enables organizations to engage employees, manage payroll, manage time and attendance and create customized workflows. Employees can create and manage user profiles to manage vacation schedules, review payroll and claim benefits.
Rise’s reporting features enable business leaders to track employee metrics including attrition rates, engagement levels, payroll, claim utilization reports and return on investments. The solution sends automated reports on employee performance trends, so managers can take corrective action if needed.
Users can opt to increase their number of users supported or add additional HR modules per their requirements. Support is provided through live chat, an online portal, email, FAQs and the phone.
Pam M. Specializzazione: Assicurazioni Numero di dipendenti: 201-500 dipendenti
16/4/2018
16/4/2018
I just answered this question in the survey!
The adhoc payroll process is a breeze, and very user friendly. ROE's are very quick, we've had a few issues with the addresses that were populated into the ROE's, so check closely before finalizing them.
Chat feature is wonderful, and the support staff behind the scenes are always willing to help with issues. Being able to resolve an issue via a chat is wonderful. The chat hours being extended beyond 8 - 5 would be great. Quite often payroll works after hours (especially on Friday), so running into a problem after hours does cause issues. I recently had a situation where I called and got the answering service, and was told I had to call back on Monday. The answering service did pass my message to someone, and I did in the end get a call. It would have been better if the answering service had told me that they would pass my message on to someone, with the hopes that they'd return my call before Monday.
We've made several recommendations to Rise regarding things that could make the system a bit more user friendly. The response we've received is that any change would effect every client. Most of the changes we've suggested would probably be 'pain points' for any client using the system. This was a bit disappointing, as GroupHEALTH is a very client focused business, and I felt that Rise was as well. We do anything we can to have a better client experience.
Risposta: Rise 26/4/2018
Thank you for your feedback, Pam! It's great to hear that the adhoc payroll process is a breeze, ROEs very quick, and the support staff and chat service are helpful. As a result of your feedback, we've made some changes to our support process: if you receive our answering service after hours, they will inform you that they will pass your message on to us immediately if it is an urgent matter and we will address your concern outside of business hours.
We also appreciate your feedback on how to make Rise more user friendly. We take all product feedback from customers into consideration and include it when prioritizing new development and features, with our most commonly requested enhancements taking first priority. We look forward to continue working with you - thanks again for this feedback!
All the very best,
The Rise People Team
[email protected]
1-888-393-3483
Utente Verificato Specializzazione: Servizi di informazione
10/4/2018
10/4/2018
Customer support is far and away the best part of this software. If anything goes wrong they will fix it.
The main interface hasn't changed a lot since Paysavvy and is showing its age.
When I sign in, automatically create the next payroll if it's due soon, rather than making me click "Create Next Payroll". When I add a new rule or click Save, don't force a refresh of the whole page, but persist as is. When I click Submit, skip the need to "View Results" and go straight to a summary report that has all of the information broken out. I always need the invoice data.
Detecting statistical exceptions would be great. For example, I once accidentally entered all of employee's time for a pay period as both regular time and overtime. It would be nice for Rise to point out when an employee's hours are significantly different from their median.
Web Service API access to the invoice data in particular is something I've wanted for a while. I have a script that scrapes this data and inserts into my accounting system, because it takes a long time to do by hand.
Risposta: Rise 25/4/2018
Thank you for your feedback - these are great suggestions. Your feedback is being reviewed by our product team for consideration. If you would like information about our API or would like to discuss access to data, please feel free to reach out to us using the contact details below anytime and we would be happy to help.
All the very best,
The Rise People Team
[email protected]
1-888-393-3483
Michelle L. Specializzazione: Settore petrolifero ed energetico Numero di dipendenti: 51-200 dipendenti
10/4/2018
10/4/2018
user friendly, simple and intuitive to learn. flexibility of the JR report. I like the payroll input sheet and that it and all reports can be exported. running payroll is fairly simple.
doesn't have some feature we need for more complicated payroll. Customer service has been BAD. Customer service and software issues especially on the GL coding side. The customer service reps don't seem to have much knowledge of payroll or accounting standards and practices. often find things are set up incorrectly or they are not able to provide much assistance.
Risposta: Rise 25/4/2018
Thank you for your feedback, Michelle. It is great to hear that our software is user friendly, intuitive, and easy to learn. If you have suggestions on features for more complicated payroll, we would love to hear from you. We also take your comments on our client service seriously and would welcome any further feedback you may wish to share. Please feel free to get in touch with us using the contact details below.
All the very best,
The Rise People Team
[email protected]
1-888-393-3483
Catherine G. Specializzazione: Gestione di organizzazioni non profit Numero di dipendenti: 51-200 dipendenti
18/4/2018
18/4/2018
It moved our manual processes to automated for absence tracking, employee file management and access which made we could focus internally on more strategic objectives and allowed us to provide improved customer service to our staff.
Ease of interface for employees including employee photos. Ability to track all types of absence. Able to upload employee documents to their employee file which they can access online 24/7 access.
Some initial issues with Quebec set up in relation to payroll and benefits which involved our finance staff having to do a lot of work manually which was not anticipated. This has now been resolved.
Risposta: Rise 26/4/2018
Thank you for your review, Catherine. We're so pleased to hear that Rise helped improve customer service to your staff and free up more of your time so you could focus more on strategic objectives. We also want to apologize for any issues related to the Quebec set up that may have caused you more manual work. We would very much appreciate any more feedback or comments you may have in future. Please feel free to reach out to us anytime using the contact details below.
All the very best,
The Rise People Team
[email protected]
1-888-393-3483
Gabriel L. Specializzazione: Gestione di organizzazioni non profit Numero di dipendenti: 13-50 dipendenti
3/10/2017
3/10/2017
Reports that work for our workflows and needs.
Time for payroll, cost and ease of use has been substantially reduced.
The user interface is really easy to read and interact with.
The ability to create custom fields and create extremely customized reports that can easily be exported to excel is any accountant's dream.
Customer service is good, with a chat feature on any page.
Relatively affordable
Reporting engine is a little slow with slow load times.
They are working on a direct integration with NetSuite for years now, still waiting for this feature.
Risposta: Rise 5/10/2017
Hi Gabriel,
Thank you so much for the wonderful review! We're so happy to hear you love Rise and that you find it easy to use.
It's great to hear your feedback about NetSuite and the reporting engine's load time. We will be sure to raise your concerns with our development team.
The fact that you said, "The ability to create custom fields and create extremely customized reports that can easily be exported to excel is any accountant's dream" is our dream come true, so thanks so much for that!
We can't wait to continue rolling out new and improved features for you and our other clients.
If you have any questions at all, please feel free to get in touch with our Client Services Team at [email protected]
All the very best,
The Rise People Team
Seleziona il tuo paese:
