Informazioni su Service Fusion

Service Fusion is an all-in-one, cloud-based field service management software. It caters to service contractors and businesses of all sizes across multiple industries. Service Fusion offers field service management, VoIP phone solutions, GPS fleet tracking, credit card processing and mobile applications within a suite. Primary features include customer management, estimate & job creation, dispatching, scheduling, invoicing & online payments, inventory management, time tracking, field/mobile app, customer email broadcast, and more. Service Fusion helps users manage job assignment and scheduling. Users can also view product catalogs, handle payment processing, track sales revenue and commission reporting, and access integrated voice and text messaging. The software enables users to customize a dashboard and set up user-specific permissions. It integrates with Quickbooks Online, hardware GPS tracking devices, VoIP systems and payment processing systems. Service Fusion offers tiered monthly subscription pricing. Mobile apps are available for iOS and Android devices. Customer support is provided via email, in-app live-chat, and over the phone.
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Dispatch
Dashboard
Calendar
Video di Service Fusion
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Prezzo di Service Fusion

Service Fusion non dispone di un piano gratuito e non offre una versione di prova gratuita. La versione a pagamento di Service Fusion è disponibile a partire da 149,00 USD/mese.

Prezzo di partenza:
149,00 USD/mese
Versione gratuita:
No
Prova gratuita:
No

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Recensioni su Service Fusion

Valutazione complessiva

Scrivi una recensione!

Valutazione della caratteristica

Rapporto qualità-prezzo
4,5
Funzionalità
4
Facilità d'uso
4,5
Assistenza al cliente
4,5
5 recensioni su 139 Vedi tutte le recensioni
Brandon V.
  • Dimensioni dell'azienda: 11-50 dipendenti
  • Uso Ogni giorno per Più di 1 anno
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 1/4/2018

If you have a sales team that is mobile and on the road this is an incredible platform.

Vantaggi

It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement.

Inconvenienti

There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available.

Jennifer S.
  • Settore: Industria edilizia
  • Dimensioni dell'azienda: 11-50 dipendenti
  • Uso Ogni giorno per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
4
Facilità d'uso
4
Assistenza al cliente
5

4
Data della recensione: 24/9/2020

Service Tech & Office friendly

They were super about the initial training, and have consistently tried to answer any remaining issues. We began to be able to have our techs collect credit card payments; awesome for both office & customers!! Data from the old system transferred over, mostly without any issues. The continual updates, which are largely in response to customer/user requests is a plus. You don't always get what you want, or as fast as you want it, but they are definitely trying to meet the most important, common user needs.

Vantaggi

Better dispatching than what we had before.

Inconvenienti

Reports aren't all that they need to be, but can download info to Excel & manipulate most data

Braden W.
  • Settore: Macchinari
  • Dimensioni dell'azienda: 11-50 dipendenti
  • Uso Ogni settimana per Più di 1 anno
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
4

5
Data della recensione: 15/3/2021

Easy Plug and Play Service Management Tool

Service Fusion has been a blessing; previously we were manually routing our individual field service technicians to their appointments by phone as they came in, and following up with an email to provide the address. Again, although I would like to see some updates to the mobility of scanning and inventory management, overall this is a strong application.

Vantaggi

This app is an all-inclusive solution for anyone conducting field service work at customer locations! We are an industrial mechanic service, that has built our business around specialized in-field repair servicing. Service Fusion is a one-stop shop for appointment information; it features a GPS module to make for easy appointment transportation. In addition, they offer customizations within their template for appointments which allows us to include industry-specific task items and buttons.

Inconvenienti

The biggest issue we run into is with inventory management. Although they have a great inventory management module, that has a lot of expandability and allows for barcode scanning, the scanner is restricted to operating only when attached to a laptop... You can't attach it to a tablet or mobile device which makes it very cumbersome and not as intuitive with the mobile application as you would hope. The platform is built off the mobility via the app, so to not allow the scanning and inventory management to function off of that is very counter-intuitive in my opinion.

David L.
  • Settore: Industria edilizia
  • Dimensioni dell'azienda: 2-10 dipendenti
  • Uso Ogni giorno per 1-5 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
1
Caratteristiche
3
Facilità d'uso
2
Assistenza al cliente
3

2
Data della recensione: 30/3/2017

This software is not ready for work.

First I would begin saying that this software looks great on the demo presentation. But after you start working with it, you dive into a huge pile of issues. We have used this software for several months and the only thing that I can say is "waste of money" besides the monthly payments we have invested hundreds of hours in importing our company's data into the software and setting up the work structure. All along it was a bumpy ride. We started noticing "issues" that were critical for any company's workflow, but when spoke to their tech support, all those "issues" became "features". The tech support people said to me that they are coming out with a new system that had been completely rebuilt from the ground up. When asked when will this system become available, nobody knew. The fact of the matter is that if the software was good, why would they need to redesign it entirely? They know that the system is problematic, but refuse to admit that in public. If you are ready to spend alot of money and time, this could be a great adventure, but if you are looking for a real working field service management software for your business, look elsewhere. Good luck.

Vantaggi

It looks like a perfect fit for our business model. We liked the option that the technician on the field can capture pre and post work signatures.

Inconvenienti

The technician mobile app does not have any way to work offline. The app is full of bugs and not functunal at all on the field. The online system is very cluttered to work with.

Risposta di Service Fusion

Hi David:

Thank You for your feedback.

We are not without flaws and we definitely don't claim to accommodate every workflow, but we try very hard to make it work for everyone who decides to give us a shot. We wouldn't have over 1,000 paying customers with a "great demo" alone.

I understand it's important to you, but offline support is a feature, not an issue. There were other things on your list that we simply didn't do. It wasn't a feature that was "broken". It just wasn't available.

Our V2 features more than offline support. It has a built-in VoIP phone system, a CRM, email, progress invoicing & more. Everything our customers asked for. And it uses the latest tech available today, not two years ago. We rebuilt from the ground up because it has a completely different architecture. Phone manufacturers roll out new phones every year not because the last model was bad, but because the new model is better.

I am sorry we couldn't be a great fit for you at this time.

Max

Data risposta: 30/3/2017
Joey C.
  • Settore: Industria edilizia
  • Dimensioni dell'azienda: 11-50 dipendenti
  • Uso Ogni giorno per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 26/2/2021

Great Program

Vantaggi

I love how technicians are able to use the app to update disposition of work orders, leave pictures and notes - this is very helpful for the office. The platform is very easy to use.

Inconvenienti

This software offers a little less than some of the more popular programs but you definitely get the best value using this program.

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