Informazioni su Service Fusion

Service Fusion is an all-in-one, cloud-based field service management software. It caters to service contractors and businesses of all sizes across multiple industries. Service Fusion offers field service management, VoIP phone solutions, GPS fleet tracking, credit card processing and mobile applications within a suite. Primary features include customer management, estimate & job creation, dispatching, scheduling, invoicing & online payments, inventory management, time tracking, field/mobile app, customer email broadcast, and more. Service Fusion helps users manage job assignment and scheduling. Users can also view product catalogs, handle payment processing, track sales revenue and commission reporting, and access integrated voice and text messaging. The software enables users to customize a dashboard and set up user-specific permissions. It integrates with Quickbooks Online, hardware GPS tracking devices, VoIP systems and payment processing systems. Service Fusion offers tiered monthly subscription pricing. Mobile apps are available for iOS and Android devices. Customer support is provided via email, in-app live-chat, and over the phone.
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Prezzo di Service Fusion

Service Fusion non dispone di un piano gratuito ma offre una versione di prova gratuita. La versione a pagamento di Service Fusion è disponibile a partire da 149,00 USD/mese.

Starting Price:
149,00 USD/mese
Pricing Details:
Starter edition - $149/month Plus edition - $219/month Pro edition - $399/month
Versione gratuita:
No
Prova gratuita:

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Recensioni su Service Fusion

Valutazione complessiva

Scrivi una recensione!

Valutazione della caratteristica

Rapporto qualità-prezzo
4,5
Funzionalità
4
Facilità d'uso
4,5
Assistenza al cliente
4,5
5 recensioni su 145 Vedi tutte le recensioni
Brandon V.
  • Company size: 11-50 dipendenti
  • Ogni giorno di utilizzo per Più di 1 anno
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 1/4/2018

If you have a sales team that is mobile and on the road this is an incredible platform.

Vantaggi

It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement.

Inconvenienti

There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available.

Jennifer S.
  • Industry: Industria edilizia
  • Company size: 11-50 dipendenti
  • Ogni giorno di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
4
Facilità d'uso
4
Assistenza al cliente
5

4
Data della recensione: 24/9/2020

Service Tech & Office friendly

They were super about the initial training, and have consistently tried to answer any remaining issues. We began to be able to have our techs collect credit card payments; awesome for both office & customers!! Data from the old system transferred over, mostly without any issues. The continual updates, which are largely in response to customer/user requests is a plus. You don't always get what you want, or as fast as you want it, but they are definitely trying to meet the most important, common user needs.

Vantaggi

Better dispatching than what we had before.

Inconvenienti

Reports aren't all that they need to be, but can download info to Excel & manipulate most data

Alternative considerate

Titan Workspace e Wintac

Perché scegliere Service Fusion

It was time to upgrade. At that time, Wintac/Davisware, did not offer the cloud/tech user the ability to do as much in the field. We liked the attitude of Service Fusion's salesperson (didn't promise what they didn't have, but did show us viable alternatives and talked about what was in development). Plus he was clearly knowledgeable about all aspects of the system. Also, it would integrate with our Quickbooks software.

Software precedente

Wintac

Perché passare a Service Fusion

It was less costly, communicated with Quickbooks, and offered what we were looking for.
Carolyn M.
  • Industry: Settore automobilistico
  • Company size: 11-50 dipendenti
  • Ogni giorno di utilizzo per 6-12 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
4
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 9/12/2021

One of the best dispatching softwares!

Great all around dispatching/billing software. Intregrates well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing!

Vantaggi

Very easy to implement, utiliize, training, etc. I have worked with many dispatching softwares, but this one is everything we needed with a lot of extras - dispatch zone map, heat map, customer email blasts, and the list goes on and on.

Inconvenienti

No ability to make a negative invoice or a credit memo. You can void tickets easily, but some customers must have a hard copy of a credit with a different number than their original and this cannot be done as of yet in the software.

Aaron S.
  • Industry: Gestione delle risorse
  • Company size: 2-10 dipendenti
  • Ogni giorno di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
2
Caratteristiche
2
Facilità d'uso
2
Assistenza al cliente
2

2
Data della recensione: 23/7/2019

Another Broken Software With Crappy Back-End Support

Mostly negative. Its been really rough for us trying to build and grow our company using this platform because there have been so many problems with the functionality of key workflows processes. The software is heavily marketed as a POS option for HVAC, Electrical, & Plumbing Companies but based on our experience it not able to handle their processes effectively and there is no fix in sight. It's extremely lacking in several key areas and service fusion management doesn't seem to care at all about the issues we have reported. We would highly recommend you steer clear of this company until they get their act together

Vantaggi

It customizable and pretty user-friendly

Inconvenienti

The bugs and workflow problems NEVER get fixed. We have been reporting issues and asking for fixes to them for over 3 years now and practically NOTHING we have asked for has been done. Customer service reps just say that they will pass the issue onto the developers but then nothing ever happens. V2 just keeps getting promised as the fix-all, but somehow how I doubt it's going to be without major issues itself

Rueben D.
  • Industry: Sicrezza e indagini
  • Company size: 11-50 dipendenti
  • Ogni giorno di utilizzo per 6-12 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
3
Caratteristiche
4
Facilità d'uso
4
Assistenza al cliente
2

4
Data della recensione: 29/11/2021

Great if your invoicing is linear

So, So. If I hadnt already committed so many resources to migrating over to this software I would not continue/finalize our transition.

Vantaggi

Mobile, cloud based & customizable. That is really it.

Inconvenienti

You have to use linear invoicing and can add no special charachters or alpha ones to your invoicing. No fix for this.

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