Really Simple Systems


Logo di Really Simple Systems

 

287 recensioni (4,5/5)
 
Really Simple Systems CRM is a cloud-based customer relationship management (CRM) system designed for small and midsize organizations. The solution comes in both free and paid editions. The free edition offers only sales force automation (SFA) tool while paid edition offers additional tools for marketing and customer service. Really Simple Systems is a modular solution comprising of integrated modules for sales, opportunity, activity, task and document management. With the marketing module, marketers can organize and manage campaigns, send bulk emails, capture and segment leads, track opportunities and more. Really Simple Systems claims to have 99.9 percent uptime with advanced data security measures such as data encryption and real-time data replication between two data centers. The solution generally caters to customers across the United States and the United Kingdom. Government agencies, law firms and financial institutes are some of the industry verticals served by Real Simple Systems.
 

Really Simple Systems - Sales Dashboard
 
  • Really Simple Systems - Sales Dashboard
    Sales Dashboard
  • Really Simple Systems - Accounts Page
    Accounts Page
  • Really Simple Systems - Marketing Dashboard
    Marketing Dashboard
  • Really Simple Systems - Opportunities View
    Opportunities View
  • Really Simple Systems - Cases View
    Cases View
  • Really Simple Systems - Reports with Help Drawer
    Reports with Help Drawer
Sistemi operativi supportati:
Windows 7, Windows Vista, Windows XP, Mac OS, Browser web (indipendente dal sistema operativo), Windows 2000, Windows 8, Windows 10

287 recensioni su Really Simple Systems

 

Chris T. Specializzazione: Consulenza manageriale Numero di dipendenti:  11-50 dipendenti Numero di dipendenti:  11-50 dipendenti

2/10/2018

2/10/2018

Fonte della recensione: Capterra

Cost effective CRM for small business

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We have grown our business with this CRM, and when we were starting out it gave us a lot of "bang for our bucks", the experience has been excellent.

Vantaggi

Having an awareness of the cost of some of the well known CRM platforms e.g. salesforce, dynamics, the thing that strikes you is that the cost of these is prohibitive for an SME with @30 light CRM users. RSS is different. The bottom line is that they offer excellent value for small businesses. I would view this as their USP.

They have a responsive team and have constantly improved the CRM over the years.

Key features I like are the permissions system which lets us give bespoke access to the teams in our business with everyone given the access to the client records that they require.

The integration with Kashflow (accounting) is incredibly useful and reduces unnecesary duplication in our business processes.

The marketing module has been a significant driver for new business, and again is very cost effective.

The activity section enables us to keep good records of client contacts, as does the ability to bcc email comunications into the client record.

The layout of fields is very easy to modify to your business requirements, adding extra fields with dropdowns as required.

Document storage is straightforward with drag & drop functionality.

Inconvenienti

Nothing to complain about, happy. Maybe preferred the earlier version which let you know the last time a record was updated and by who.

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Risposta: Really Simple Systems 3/10/2018

Thanks for the review Chris!

FYI the new version CRM does still let you know the last time a record was updated and by who. At the top of your screen, next to the account name, there's a little clock symbol. Hover over this and the information will appear.

Regards

George A. Specializzazione: Servizi finanziari Numero di dipendenti:  2-10 dipendenti Numero di dipendenti:  2-10 dipendenti

20/11/2020

20/11/2020

Fonte della recensione: Capterra

Its a Really Simple System, it really is!!

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Great!! I love it! does exactly what i need and I am only using the tip of the iceberg as far as its far reaching functionality. I couldnt manage my business without it.

Vantaggi

I use this software everyday. I love the customisable customer data fields and search functions, which allow me to record customer information with an immediate snapshot of their current holdings, needs and contacts

Inconvenienti

I have no issues with RSS at all, I have only scratched the surface of what the product can do and need to invest some time into more of the automated services, like marketing and email campaigns etc. But with everything it is getting the time to delve into to these powerful tools!!

Mabs A. Specializzazione: Contabilità

18/11/2015

18/11/2015

Fonte della recensione

RSS easy to navigate

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Vantaggi

The software is easy to use and navigate through. I love the fact that it can be tailored to meet your specific needs as this was very important to me and one of the factors that played an important role in me choosing RSS. Functionality is great and there are a lot of extra options that are available that I can switch on and off as and when I require them.

Inconvenienti

The customer service/support is slow at times and this becomes very frustrating. I have scheduled in calls in the past and the client service level has been poor where on occasions I have had to chase support for help. In terms of the software it is great that you add extra features but there are some extras which I feel should be included within the standard packages.

Consigli utili

Trial the free use of RSS and get a good feel for the system prior to committing. It's great to understand RSS and build on the services that you require from it. The fact that you can tailor your packages on a pay as you go method is abosolutely great and gives me the flexibility I need to meet my daily business routines.

Jack E. Specializzazione: Servizi e tecnologie dell'informazione Numero di dipendenti:  11-50 dipendenti Numero di dipendenti:  11-50 dipendenti

10/12/2020

10/12/2020

Fonte della recensione: Capterra

Exactly as the name suggsets

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RSS has given us the ability to view and track our customer pipeline at a very reasonable cost. Something we haven't been able to do with our previous CRM system.

Vantaggi

RSS was extremely easy to deploy into the business, allowing us to view and track our customer pipeline.

Inconvenienti

Some aspects of the reporting can be quite limiting, such as not being able to include contact information on an Opportunity report

Stuart A. Specializzazione: Servizi finanziari Numero di dipendenti:  2-10 dipendenti Numero di dipendenti:  2-10 dipendenti

10/4/2020

10/4/2020

Fonte della recensione: Capterra

Really Simple Systems - SIMPLES!

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Fantastic Software - never had any issues with it, customer support is fantastic and I would recommend this to anyone looking for a CRM system

Vantaggi

I use this every day, fantastic entry level customer relationship datatbase software. Allows you to manage your customers, tasks documents, emails etc etc etc - basically does everything you need it to and I have only just scratched the surface

Inconvenienti

I would like the ability to be able to multi select tasks and move them to a specified date. There may be an option to do this already, but currently I am manually moving them, which can be time consuming

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Risposta: Really Simple Systems 14/4/2020

Stuart, thank you for posting a review of Really Simple Systems and glad to hear it's a good fit for you.

We are just working on a new calendar view for tasks which may address what you are looking to do. This will be released in the next month or so.

You can, of course, always get in touch and tell us your feature requests and we'll do our best to address your needs.

Kind regards