Alloy Navigator


Logo di Alloy Navigator

 

38 recensioni (4.5/5)
 

Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory and knowledge base capabilities, plus ITIL standards such as change and configuration management. Navigator also creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components.

Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Additionally, workflow management tools enable users to design custom IT processes that can altered to the specific needs of their business and personnel. It also offers an online web portal and self-service portal for end users as well as a mobile portal for technicians.

Alloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance with software licensing tools. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis.

 

Alloy Navigator - Timely Communication
 
  • Alloy Navigator - Timely Communication
    Timely Communication
  • Alloy Navigator - Real-Time Analytics
    Real-Time Analytics
  • Alloy Navigator - Service Desk Ticketing
    Service Desk Ticketing
  • Alloy Navigator - Knowledgebase Articles
    Knowledgebase Articles
  • Alloy Navigator - Full Service ITAM
    Full Service ITAM
Sistemi operativi supportati:
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Browser web (indipendente dal sistema operativo), Windows 8, Windows 10

38 recensioni su Alloy Navigator

 

Eric O. Numero di dipendenti:  1.001-5.000 dipendenti Numero di dipendenti:  1.001-5.000 dipendenti

30/7/2018

30/7/2018

Fonte della recensione: Capterra

Alloy does the job

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The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.

Vantaggi

- Alloy user portal and technician portals are easy to use
- Runs quickly and smoothly
- Easy to import users from AD
- Email integration for alerts on new tickets and updates on existing tickets
- Training that Alloy offers is well thought out and contains tons of information.

Inconvenienti

- Customer Support can take 1-3 days to get back to you
- The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online.
- If you want custom features added it is going to cost a decent chunk of money.

Risposta: 6/8/2018

Thanks for providing a review! We're happy you enjoy using our solution!

I apologize for the experience you had with Support. However, I'm positive it was an isolated situation. A review of your company's 138 tickets since 2015 shows an average response of 2hrs 19mins with average resolution under 24 hours. Given that I expect your next experience will be a positive one.

For online documentation, I would strongly advise the use of our Support Portal. Our product help and admin guides are all online along with our searchable Knowledge base.

The admin part of the product does have a learning curve, but you'll find the ratio of flexibility to ease of use to be unmatched. Other products provide a fraction of the power or they require programming knowledge to leverage the same results. Use the search workflow feature to find what you're looking for or press F1 anywhere for contextual online help.

Please reach out to us if you need anything and thank you for using our solution!

Verified Reviewer

20/6/2018

20/6/2018

Fonte della recensione: Capterra

I love the product and it has helped us and our client streamline their support processes.

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providing an efficient service desk

Vantaggi

There are many features, and they are entirely customisable. The out of the box features and set up is very useable from day 1.
Support is great.

Inconvenienti

Programming is too simplistic and doesn't encourage code reuse - which leads to difficulty in long term maintenance.
The agreement with Alloy suits an end customer, it doesn't cater for the needs of true resellers and service providers.
Priced for larger organisation - difficult for small organisations to get started.

Risposta: 25/6/2018

Thanks for the kind words! We truly appreciate your loyalty to Alloy's products!

We agree the functionality and price of our Enterprise edition is aligned with medium to large companies in mind. If you would like something more suitable for small to medium companies we'd suggest you take a look at our Express edition.

Regarding workflow, the system is designed specifically for the purposes of reusing every piece of a process you design. You can design one form that is used in multiple workflows, or you can create a function with simplistic or extremely complex operations any process can take advantage of. A good example is the ability to request manager approval. There's a built-in function, no different than any function you can create, you can add to any workflow. That's as reusable as you get.

I urge you to get in touch with us so we can show you. It will unlock some extremely powerful benefits for you and your customers.

Marshall M. Specializzazione: Servizi finanziari Numero di dipendenti:  201-500 dipendenti Numero di dipendenti:  201-500 dipendenti

29/11/2018

29/11/2018

Fonte della recensione: Capterra

Great Support and Inventory Management Software

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Alloy keeps our technology department on task, and gives our company's users an easy way to ask for help in solving their issues. The software is near limitless in what you can do with it thanks to the scripting and automation it provides. The automation also helps us manage our inventory, by keeping up with computers and hardware in stock, on loan, etc. We send emails to users to remind them to return hardware they've borrowed, and we've created a process that will create a ticket if our stock of hardware or computers starts getting low. Monthly tasks such as access reviews and computer updates are tracked using tickets that are automatically created. This software is highly customizable, provided you've got the knowledge and imagination to write the scripts and workflow.

Vantaggi

Our favorite part about the Alloy software is the scripting and automation it provides. You can have it create tickets or work orders automatically when certain conditions are met, such as a ticket to order more computers when stock is running low.

Inconvenienti

The scripting is a bit hard to understand if you don't come from a SQL background. However, Alloy's support team is excellent and has been able to help with every issue we've given them.

Jeff W. Specializzazione: Stampa Numero di dipendenti:  51-200 dipendenti Numero di dipendenti:  51-200 dipendenti

21/7/2018

21/7/2018

Fonte della recensione: Capterra

If keeping track of everything is what you want, this product is for you! And I mean everything!

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Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.

Vantaggi

Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it. You can really keep track of everything in your IT environment and you can customize it to fit your specific needs. Other products make you use their preconfigured categories and workflows, etc. While Alloy comes preconfigured with almost everything you need, you can add or remove just about anything you want and build your own workflows to automate the system.

Inconvenienti

I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the set up can be a little complicated. However, they have a great support team to help you when you need it.

Verified Reviewer

12/6/2018

12/6/2018

Fonte della recensione: Capterra

We use Navigator for help desk ticket and asset management and have found it quite useful.

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Vantaggi

From a help desk perspective, we appreciate being able to see trends in issues our users are experiencing as well as where the issues are coming from. It's quite easy to configure when linked to our AD and other global settings can be updated for multiple users en masse. I appreciate the flexibility in being able to create views of tickets that work for me, as do the other techs who respond to tickets.

Inconvenienti

Configuring reports and views is not the most user friendly but they've just released Navigator 8 which I believe makes this easier. No real complaints other than wish there were a Mac version as well.

Risposta: 14/6/2018

Thank you for your kind words! Just a quick note, if you need to use Alloy Navigator on a Mac, I recommend using the Tech Web Portal. This gives you full access to everything you need on any platform whether it be Windows, Mac, Linux or otherwise. In regards to report development, drop our Technical Support team a note and they'll point you towards some great tutorials. As we use the standards - Microsoft Report Builder and Crystal Reports - there are lots of solid resources available on the net to choose from. Thanks again for the review and for being our customer!