TherapyNotes

Vantaggi

+Quick Responses +User friendly +Flexible +Easy to learn +Receptive to feedback

Inconvenienti

-Cost (but still worth it) -No tele-health/online therapy options or direct client scheduling (yet)

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Vantaggi

I love the ease of use and practical applications Therapy Notes provides. They do ALL the billing work from submission to payment and they provide telephone access to technicians after hours and weekends.

Inconvenienti

I love everything about Therapy Notes. I have zero complaints.

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Vantaggi

The platform is easy to use and gives you reminders of notes or documentation you may have let slip. One small thing I like is the fact that you can't write a progress note until you write a treatment plan; that helps me to make sure I've done the treatment plan.
The MAJOR positive to TherapyNotes, though, compared with other online providers, is that it has GREAT customer service. I can call, wait a minute or two at most, and then speak with someone who is patient and knowledgable and who helps me. That is what really sold me on this platform.

Inconvenienti

I wish it included Wiley, but that's a very small quibble.

Vantaggi

I like the electronic billing feature and the fact that it receives and allows recording of Electronic Remittance Advice from payers; the scheduling feature; ease of entering initial billing information from electronic ERAs (though there are other huge problems with billing); some aspects of the notes section; customer support by phone (but not via email); hours available for phone support, including weekend; other areas I'm not thinking of at the moment. Even though I can't recommend it, I do think it has many strengths.

Inconvenienti

(1) The billing area has countless flaws that my husband, a software developer on Mac and Windows for nearly 40 years, has called to their attention to no avail. When I note these weaknesses, they sound like it's the first time they've heard about it and "pass it on to their team." If you work with Medicare clients or clients who rely on two insurers, watch out. Most Medicare patients have secondary insurance that does not show up in the billing area so that you basically have to use a cumbersome process to enter secondary payment, and it's not immediately clear who paid what, as payments by each don't show up side-by-side in Billing, each associated with the proper payer. If you aren't a provider for the secondary, you have to use a "trick" to enter it. It is not intuitive overall. (2) While phone support is good, email is poor. I write in thorough explanation of the problem so that it can be solved in one go. Most times I write to them, I get a condescending first response that blows me off and requires another complex email essentially conveying the same information. (3) There is no manual. They've been in business too long for this. (4) The articles don't cover enough. For example, I entered "set place of service." Sounds easy, but no hits. (5) They put a lot of resources into tele-therapy when the pandemic hit, which appeared to divert programmers. They make lots of money; why not hire more?

Vantaggi

There are many documentation templates to choose from that allow me to easily customize to suit the different kinds of sessions I juggle through each work day. TherapyNotes also allows note taking right from the To-Do List, which reduces the time spent navigating between different pages and features.

Inconvenienti

Records filing can be improved a bit more with better advanced indexing and tagging. We have had a few cases where we struggled to find documentation that were improperly named by our administrative staff.

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