TherapyNotes

Vantaggi

I appreciate the cues promoting more detailed and specific treatment planning. I also really like the to do list, accessible from the main page, as well as in each client record. I have found the phone support to be excellent although at times, the wait to speak to a support person can be long.
The main reason I continued with therapy notes was the opportunity to use their card services, which appears to have the lowest fees of the more common credit card service providers.

Inconvenienti

I would like to be able to more easily customize the reporting aspects of the clinical note and treatment plan. And the billing component has been rather awkward to use.

I was, however, dismayed that my application to enroll in credit card services was denied, due to lacking proof of an office lease. I am primarily doing virtual care and so I lease hourly when I need to see a client in person. I am hopeful that the client services support person has found a solution and I should be accepted for credit card services within a couple of days.

Vantaggi

Customer support is superb, especially compared to the practice management software we were using prior. Therapy Notes constantly improves and updates, adding both free and paid features. Updates are never disruptive and always ultimately improve our workflow.

Inconvenienti

Enrollment for ERAs, EFTs, and EDI could be smoother- the clearinghouse is a separate entity, and the instructions they provide through Therapy Notes aren't always clear or complete.

Vantaggi

I like the electronic billing feature and the fact that it receives and allows recording of Electronic Remittance Advice from payers; the scheduling feature; ease of entering initial billing information from electronic ERAs (though there are other huge problems with billing); some aspects of the notes section; customer support by phone (but not via email); hours available for phone support, including weekend; other areas I'm not thinking of at the moment. Even though I can't recommend it, I do think it has many strengths.

Inconvenienti

(1) The billing area has countless flaws that my husband, a software developer on Mac and Windows for nearly 40 years, has called to their attention to no avail. When I note these weaknesses, they sound like it's the first time they've heard about it and "pass it on to their team." If you work with Medicare clients or clients who rely on two insurers, watch out. Most Medicare patients have secondary insurance that does not show up in the billing area so that you basically have to use a cumbersome process to enter secondary payment, and it's not immediately clear who paid what, as payments by each don't show up side-by-side in Billing, each associated with the proper payer. If you aren't a provider for the secondary, you have to use a "trick" to enter it. It is not intuitive overall. (2) While phone support is good, email is poor. I write in thorough explanation of the problem so that it can be solved in one go. Most times I write to them, I get a condescending first response that blows me off and requires another complex email essentially conveying the same information. (3) There is no manual. They've been in business too long for this. (4) The articles don't cover enough. For example, I entered "set place of service." Sounds easy, but no hits. (5) They put a lot of resources into tele-therapy when the pandemic hit, which appeared to divert programmers. They make lots of money; why not hire more?

Vantaggi

I love the ease of use and practical applications Therapy Notes provides. They do ALL the billing work from submission to payment and they provide telephone access to technicians after hours and weekends.

Inconvenienti

I love everything about Therapy Notes. I have zero complaints.

Vantaggi

+Quick Responses +User friendly +Flexible +Easy to learn +Receptive to feedback

Inconvenienti

-Cost (but still worth it) -No tele-health/online therapy options or direct client scheduling (yet)