RoomRaccoon is a startup that has developed cloud software that leverages Independent hoteliers to run their business with significantly less effort and more profit. The mission: Revolutionising software for all independent hotels around the globe. A fast-growing amount of currently over 1000 independent properties in more than 30 countries are using RoomRaccoon to their benefit, being served by local teams in NL, PT, ZA, IT and DE.RoomRaccoon was founded in 2017 by hotelier Nadja Buckenberger and tech-entrepreneur Tymen van Dyl in The Netherlands.
S. C. Specializzazione: Industria alberghiera Numero di dipendenti: 2-10 dipendenti
We were searching for a long time to find a PMS and Channel Manager that suit the need of a small hotel.
When we started looking for a PMS, we still did a lot things by hand or in Excel. This costs us a lot of time and money considering all the mistakes that were made.
RoomRaccoon is developed in cooperation by small hotels and they do understand the difference in requirements between a larger and a smaller hotel. It is very flexible and there are no extra costs involved.
When I contacted them they set up a fully functional demo for me pre-filled with my rooms, rates and package deals (must have taken them some time :)). This made understanding the system and using is right away was very easy. Important to me is also that I can manage everything myself without having to pay a developer or sign a service contract. There are many features just made for small hotels. The overview of your reservations, for instance, is much bigger and contains more information about the reservation. Further, it offers an integrated channel manager (yes, included in the 95,- Euro) and the commission free booking engine just looks great (on all devices).
Now, we do not have to make a single invoice in Excel any longer. It simply is a matter of hitting the print button! What a change...
I also like a lot that they take any suggestion to the system very serious. It is still a new system but it is already probably the best out there for a small hotels such as ours.
The system is still being developed constantly. So far, the house keeping management still needs to be improved. But considering the speed that they work on any suggestion, I am sure that this feature will improve very soon.
If you run a hotel or B&B up to probably 10-15 rooms just ask for a demo. The nice thing is that your demo account actually will become your live-account so you do not have to fill everything in twice.
Olga P. Specializzazione: Industria alberghiera Numero di dipendenti: 2-10 dipendenti
First this software automatized all the procedures I used to do manually. Hotel daily tasks and also legal things. Saved me hours of work. Improved my relation with guests not just because I have more time, but also because all the automatic messages in different stages creates a personal contact with them. And also the fact that I can access anywhere including with my phone.
Is very easy to use, from the beginning. Have all the essencial features and tools to manage my hostel. Even legal and technical Portuguese features.
The only thing I think it could improve is to be possible to change a message before is sent.
I like that the software gives me the the flexibility to have my own full featured accommodation website as well as being able to link to all the bigger service providers. I like the dashboard that accumulates your occupancy statistics and the storage of exiting client that you can immediately recognise someone who have visited before. Its great that Room Racoon has a South African presence together with access to South African Payment Gateway. They also have a useful training articles. I like the concept that the Hotel Management, Booking Engine and Channel Manager are all handled by one piece of software.
Not as intuitive to use as it could be, but we are new to Hotelier software. The Channel Managers functionality is still limited to availability on some Channels example: AirBnB, also South African Payment Gateway functionality is still limited and restricted in choice to only one provider but Room Racoon is still developing so a work in progress with improvements to come.
It is incredibly simple to use. The channel management is fantastic and the reservations are comprehensive. The customer support is second to none, one of RoomRaccoon's greatest assets is truly the people who run it. Considering how easy it makes my life as a hotelier and how much time it saves me I would say the software is also incredible value for money. Its drag and drop features, invoice generation, calendar synchronisation and free booking page are all great features. Another bonus is that all of my staff, some of whom are not tech savvy at all, picked up how to use this software in minutes. RoomRaccoon has become indispensable to our business, and I'm a wholly satisfied customer that would highly recommend it to anyone in the industry.
Stephanie C. Specializzazione: Industria alberghiera Numero di dipendenti: 13-50 dipendenti
we save so much time and we did not have an overbooking since we use RoomRaccoon which saves a lot of frustration and money
It is very affordable considering that you truly get all three hotel systems in one combined, yet the support is great! You can always e-mail or call them at any time! It is easy and the features are made for the needs of a small hotel. You really can see that it was developed by hoteliers who understand the business.