DoctorConnect is a cloud-based medical solution that helps health care professionals manage their daily operations and interactions with patients. Key features include automated appointment reminders, surveys, reputation management, patient messaging and more.
DoctorConnect allows users to send custom messages to individual patients or groups who meet a designated criteria. It provides users an appointment calendar that helps them in the scheduling process. A dashboard is also offered that allows users to manually confirm appointments, view and respond to incoming messages and filter patients by doctor or location.
The patient management tool allows users to input patients’ preferred communication type and send them messages in multiple languages via text, phone or email. Additionally, DoctorConnect offers no-show management functionality.
Services offered are billed monthly, and support is offered via phone, email, live chat and FAQs.
Selene C.
12/4/2018
12/4/2018
The software is simple to use, as it's completely automated! Any changes I want to make are easy to do myself, but if I find myself stuck, help is a quick email or phone call away. It has removed one of the most-frustrating tasks from my front desk staff-- calling patients with appointment reminders!
You can do so much with this program, not only reminders-- you can ask for and display patient reviews, set up recalls for future appointments, send emergency calls/texts when the office is closed due to inclement weather (or if we're running quite behind), and more. It has saved us money, and is well worth every penny.
It'd be nice to have more customization options when it comes to the Recare setup. Other than that, it's great!
William H. Specializzazione: Studi medici Numero di dipendenti: 51-200 dipendenti
16/5/2019
16/5/2019
The DoctorConnect Support team has been outstanding to work with. They helped us customize our Survey eMails, and they were easy and excellent to work with.
DoctorConnect syncs with our web-based PM system, and has delivered outstanding appointment reminder and review/survey collection for us for several years. We've not any a single technical glitch in since we converted to them in early 2016.
We knew going into the selection of DoctorConnect that it would not be a bi-directional interface in the short-term. The 1-way interface presents 1 or 2 predictable problems but it is not a major issue.
Joann P. Specializzazione: Studi medici Numero di dipendenti: 51-200 dipendenti
25/4/2018
25/4/2018
It is user friendly. I assign staff to monitor specific providers. Reminders are sent via text, email and voice call. Custom messages can be sent in the event of reschedule or emergencies. Patient reviews are easily accessible.
the black out time confuses paitents. If they reschedule after their original appointment is queued to be sent, They receive the original time reminder.
Pat F. Specializzazione: Studi medici Numero di dipendenti: 13-50 dipendenti
16/11/2017
16/11/2017
Improved number of No Shows, reduced front desk tasks, patient like it & respond better, improved response to recalls, cancellations earlier so appointment can be utilized, generate more income.
Ease of use, patients very happy, no show significantly reduced, texted recalls are generating more appointments than mailed recalls. It has changed the whole dynamic of the front desk work tasks. Everything is customization-text messages, emails even voice messages. I can have different messages based on appointment type. I can send "special" messages.. eg. the item you ordered is in, the doctor is running late etc. This product can just do so much. I couldn't be happier or more satisfied.
Mignon B.
21/5/2018
21/5/2018
Easy to use. Anyone in our office can call in with an issue, the staff with DoctorConnect is always friendly and willing to help get the situation resolved.
I wish that our phone number would show up for a return phone call when the appointment reminders are sent out. It's sometimes confusing to the patients on who is actually calling them.
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