Bitrix24’s is a client management solution that provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions, capture and store lead data, generate sales reports and perform segmentation of target audiences.
Leads received from a user’s website (for example, from an order or feedback form) can be fed directly to the CRM. Users can then create message templates, send individual or group emails to leads and contacts, capture notes on client interactions, schedule meetings and assign tasks.
Users can create personalized invoices for clients by automatically inserting client information and sending them directly to the client's email address.
Bitrix24’s sales funnel functionality offers an overview of sales transactions in progress and their respective stages. With the sales dashboard, sales agents can see how many deals they’ve won, how many clients haven’t been invoiced yet and an agent’s rating in comparison with other sales team members.
Awogor M. Specializzazione: Marketing e pubblicità Numero di dipendenti: 2-10 dipendenti
I can integrate my social media account, and above all, their email service is one of it's kind and it's helped my business drastically in collaboration.
Bitrix24 is a complete Workspace software and Customer Relation Mangement software to organize and manage all your work in one place including collaboration and live streaming to social media.
Bitrix helps to integrate your social media accounts and helps you manage them within as well.
Bitrix24 can be somehow complicated for the beginning, but with time, you get used to it and can work almost with little or no supervision.
Andrew B. Specializzazione: Vendita al dettaglio Numero di dipendenti: 13-50 dipendenti
I'm enjoying it because of its collaborative features and the adoption of it at our organization is pretty good.
The features are a pleanty. There's so much diversity of functionality and you really can make it work the way you want.
UX feels a little bit clunkly. Also, the web-app and the desktop app play strangely together. There's no good reason why I shouldn't be able to fully function in one over the other.
Craig K. Specializzazione: Servizi finanziari Numero di dipendenti: 2-10 dipendenti
Enjoying working with it and wish I would have started implementing it sooner.
- The software is easy to get going with from the start and very well priced for what you get.
- Simple to get team members using it and customize the options to show / hide what you will use and how it will look.
- Covers the whole range of back office needs in one central place so we do not need to have files in one system then chat on another and tasks or workgroups on a 3rd etc.
- It is able to scale from a one man operation to a multinational business all on the same platform.
Really nothing to complain about. It does what it says it does, the cost is very reasonable for what it offers and it is constantly developing features.
Support for customizations and the self-hosted version is handled by partners and so the experience can vary depending on the company you work with for it.
Ven I. Specializzazione: Marketing e pubblicità Numero di dipendenti: 13-50 dipendenti
I'm a partner, their sales team is in UTC+2 9:00 AM to 6:00 PM. Support is UTC 8 - 5:30, tech support is UTC+3 8:30 to 5. You have to be awake between Midnight and 4 to get support from them or even a simple response. If a thing doesnt work for their customers they have to goto their partners. and subscribe a paid plan for them to fix it. OTP was working and suddenly stopped working. and Only my account was setup with OTP and not my clients. Client wants to do monthly plan and bitrix wants me to sign them for quarterly plan. Poor ethics. Partners cant sell you one month, they have to sell only 3 months minimum. I lost a client because of my client wanted one month and bitrix wants me to sign them up for three months. there are way better CRMs which will support you in US time zone. Bitrix sales and tech support uses google translator for responding. so if they dont understand what you are saying them, its googles fault. Its lot of hassles, and if you have great customer service you can manage any software. try few other crms and read a lot of reviews before going for bitrix else you will be stuck like my customer after an year half way down deep.
Less Learning Curve
They use google translator for responding. so if they dont understand what you are saying them, its googles fault.
You have to be awake between Midnight to 4 to get support from them or even a simple response.
Most of them are Untrained and Inexperienced support techs.
Delvin A. Specializzazione: Internet Numero di dipendenti: Lavoratore autonomo
Just heavenly. The cons may seem much but they a low weighted. I honestly didn't mind thr challenge and I was learning after all how to use the system better. Bitrix24 changed my life in such a positive light, I truely would not be where I am without it
Honestly I don't what my life would be without bitrix24. I use it literally every single day to make websites. And they offer such low rates on their premium plans. It'a geek heaven in all it's glory. It also has wide functionality and customizations to play around with to your creativity.
It's can be buggy sometimes.
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Can be frustrating to get support from staff at times since it is not built intially by them or so I was told in a top rated blog of theirs... I had to repeat several processes over and over sometimes and it gave me a mental rush. But I had patience with my sweet lil bitrix24 and it rewarded me with a beautiful website I am so proud of.