Wild Apricot


Logo di Wild Apricot

 

506 recensioni (4,5/5)
 
Wild Apricot is a cloud-based membership management system used by business and trade associations, chambers of commerce, nonprofits, charities, clubs and community organizations. It supports organizations from a few members to 15,000 members in size. With Wild Apricot’s website builder, administrators can create both a public website and private pages for members and committees. Widgets—such as event calendars, public and private membership directories and donation forms—can be copied and pasted into the builder. Prospective members can submit applications through the website, while current members receive automated dues renewal reminders. Additionally, Wild Apricot’s event management tools let managers create events; list them on the website along with a description, images and a custom online registration form; track which members sign up; and process payments. It can also send reminders and messages to members. Managers can view all member records to see membership status, event registrations, donations and more.
 

Wild Apricot - Build websites
 
  • Wild Apricot - Build websites
    Build websites
  • Wild Apricot - Membership application forms
    Membership application forms
  • Wild Apricot - Contact database
    Contact database
  • Wild Apricot - Membership renewals
    Membership renewals
  • Wild Apricot - Online payments
    Online payments
  • Wild Apricot - Send emails
    Send emails
Sistemi operativi supportati:
Mac OS, Browser web (indipendente dal sistema operativo), Windows 8, Windows 10

506 recensioni su Wild Apricot

 

Martin M. Specializzazione: Design Numero di dipendenti:  11-50 dipendenti Numero di dipendenti:  11-50 dipendenti

15/10/2020

15/10/2020

Fonte della recensione: Capterra

Best solution for small to medium sized associations

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WildApricot is an excellent solution for managing association memberships and websites. The solution includes basic eCommerce and the ability to build a website with the Wild Apricot CMS - you can also connect easily to other website tools. Members love the easy of managing their own profiles and the other features for member communications.

Vantaggi

Easy of use, ability to customize the member database easily and the integrated content management system for a professional website.

Inconvenienti

The software does not allow you to determine the membership ID within he system. This creates a challenge for any organization that already has a member number schema.

Chris L. Specializzazione: Istituzioni religiose Numero di dipendenti:  11-50 dipendenti Numero di dipendenti:  11-50 dipendenti

14/9/2020

14/9/2020

Fonte della recensione: Capterra

An Out of the Box Solution for Membership Management

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Other than the issues described above with the payment gateway, we have been extremely pleased with our Wild Apricot experience.

Vantaggi

Wild Apricot is a single source for nearly everything needed to manage a membership organization. It has revolutionized our database, taking it into the cloud, it has streamlined our renewal process, given us greater visibility into our email marketing, and overall allowed us to function more efficiently as an organization. Since its deployment, we've been able to replace the work of up to 2 FTE because of how Wild Apricot has allowed us to streamline our operations.

Inconvenienti

Their payment gateway, Wild Apricot Payments, does have some unique challenges that we are working through. It has errored out a number of times and there was no intuitive alert to let us know we were missing out on authorized donations. Their customer support team has been slower than we'd like to respond to these issues and have yet to provide a clear reason for them and any timeline for resolution.

Marie C. Specializzazione: Contabilità Numero di dipendenti:  Lavoratore autonomo Numero di dipendenti:  Lavoratore autonomo

18/1/2021

18/1/2021

Fonte della recensione: Capterra

Solid for small organizations

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Overall positive.

Vantaggi

EAse of use, the admin and member app, intuitive, user-friendly platform.

Inconvenienti

We are a growing organization yet I am the only admin. I was looking for a platform with more integrated features. For a small organization this was a good fit.

Sean H. Specializzazione: Gestione di organizzazioni non profit Numero di dipendenti:  11-50 dipendenti Numero di dipendenti:  11-50 dipendenti

1/1/2021

1/1/2021

Fonte della recensione: Capterra

Not Customer Friendly

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Our non-profit has approximately 1500 members we are managing and this was our first attempt at using a membership management tool. The implementation went well and our first year was generally positive. The features they offer are functional but pale in comparison to standalone services. For example the newsletter tool is extremely limited compared to our previous service, MailChimp, to the point where we are considering going back to MailChimp.

After the company switched owners recently, the customer service quality has dropped dramatically. A recent forced change of payment systems resulted in our members' automatic subscriptions being canceled without warning, which was not expected or documented. We tried to engage customer support prior to the change but they were not helpful at all. This will likely result in a loss of members and thus income.

Vantaggi

It offers a large selection of features and can be a one stop shop for membership tools. Although most of the features are not nearly comparable to equivalent stand-alone services, they are functional.

Inconvenienti

Customer support has been quite poor. They dropped telephone support in the last year and did not provide any guidance or assistance to us when they forced a payment system change that affected our members.

Gene K. Specializzazione: Servizi e attività ricreative Numero di dipendenti:  501-1.000 dipendenti Numero di dipendenti:  501-1.000 dipendenti

23/11/2020

23/11/2020

Fonte della recensione: Capterra

Best Bang For Your Buck

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Wild Apricot allows us to schedule classes, have members enroll in activities, and hosts our web site simply.

Vantaggi

It's universality, it works well on every device, giving us instant functionality. I can find members, schedule events and make adjustments instantly, anywhere.

Inconvenienti

Sometimes I get lost doing certain operations.