GoToMeeting

I have offices, customers, account managers, partners and even developers in severalc countries. With this solution I can keep meetings or presentations everywhere in the World where I have Internet connection.
The sound can be by Internet or phone call, I can share my screen ot my webcam, and aldo I can save the meeting, to keep track of it.

Vantaggi

I've tried other solutions and for me the best from this solution is how easy is to access to the conference for my customer. Just one click and they are inside the conference.

Inconvenienti

I would like to send invitations to my customers from the same interface instead than copy&paste the content of the access. It has plugins with main mail solutions like outlook and GMail, but sometimes because I am in a customer with firewall email rules that don't let me access to my server from outllok but only by webmail, I have to create the conference form one site copy&paste and send the invitations from my webmail.

Overall I have had a very positive experience using GoToMeeting, understanding the capabilities and helping others in my organization understand the benefit, the costs involved and how it will help our internal teams with online meetings and discussions for our remote workforce to interact regularly within and outside the organization. It is a solution I would recommend for any marketing or solutions team looking for a highly reputable and reliable platform.

Vantaggi

After conducting initial product research it did not take long to realize that it's a great solution for our marketing team to host online meetings and our business development team to conduct interactive client meetings over a single turnkey solution that is easy to learn and use very often.

Inconvenienti

One thing I did not like is the amount of content and information available via the product help site and customer discussion board was not as comprehensive and did not have the quantity of help content that I'd personally find beneficial to help when first learning how to use the solution.

My relationship with LogMeIn and GoToMeeting was bad from the start. As I was looking for a product to deliver webinars and charge for events, I was promised the moon by sales reps that I later learned didn’t understand the tool and gave me erroneous information.

I was also assured before my purchase that their support was top notch. It wasn’t.

My biggest complaint, aside from things that didn’t work as promised, was the inept support. I frequently got techs who knew less about their product than I did. I was frequently given incorrect information and many times was promised a call back that never came.

When the pandemic hit and I increased my for sale webinar events, I experienced problems with the integration to PayPal. From the first time I called, they refused to consider that the problem could be with them and insisted it was with PayPal. They refused to investigate, even though PayPal reps had thoroughly investigated and had some suggestions. They simply refused to consider the possibility of a problem on their end. This despite the promises and hard sell they gave me about how well this feature worked. It was the primary reason that chose their product in the first. After forcing the escalation of my concerns to upper level people in the organization, I thought I’d found someone to listen and dig into what was going on. Instead, I got more hollow assurances and promises of follow up and call backs that never happened.

overall, a disaster.

Vantaggi

Not much. I was able to offer webinars, but many of the features promised by sale reps didn’t pan out or work as promised.

Inconvenienti

Poor integration with PayPal when selling events. Bugs in applications, things that worked only if you did an end run around a problem that went unfixed for the entire time I had the product.

When functioning fully, the tools and the suite could not be better. However, without an extensive pre-screening of the audience to ensure they have the capacity to download the GoTo app, and that they have downloaded Google Chrome and made it their preferred browser, the tools become difficult and the technical support for the audience is virtually non-existent.

Vantaggi

I love the tool when it's working. It provides all of the meeting features, resolves bandwidth concerns and builds an ability to build community for those who are not behind any significant firewalls.

Inconvenienti

The inability to run the GoTo Suite of tools without downloads renders it useless in the government space. For those who cannot do downloads, they will be unable to join meetings. For those who refuse to use Google Chrome, they will be unable to use advanced features in the suite of GoTo tools

Overall the experience has been good. GoToMeeting in my experience isn't the most popular choice and it has been unknown for a few of my newer clients. If you organize a meeting with people unfamiliar with GoToMeeting - be sure to factor in time for them to set it up.

Vantaggi

I love the ability to record my meetings in very good quality. I am then able to place it in a share drive and share it with clients and/or team members. Due to the high quality of the recordings it can take quite a bit of space - but I rather not compromise the quality for storage space.

Inconvenienti

I dislike the high cost. I had wanted to acquire this for my personal use and it isn't worth the price. There are alternatives like Zoom and Google Meet that can perform well that I use in my personal work.