TeamViewer

For me, personally it's the best app to connect remotely available in the market. Anydesk is a good second.

Vantaggi

You'll be able to utilize this software to remotely connect to either assist your clients, manage your sytstems remotely, connect to a server, transfer files or execute commands from anywhere in the world. You can bookmark all your connections and manage them in groups and view the status of the machines from a simple side window.

Inconvenienti

The license can be a little expensive and sometimes the software may lag if the client you're connecting too is outdated. You need to look up the licenses because even the cheapest one, unless you buy a volume license, you need to be specific on how many people will be using the license and only one can use it at the time.

We are using teamviewer to support nearly 200 computers in several countries and the daily use it's really useful. The overall image quality is good and the integrated chat, options to update remotely, reboot, block remote enter, etc makes teamviewer a great support tool. Really advisable

Vantaggi

If you manage a lot of computers (in my case around 200), its an invaluable solution. It let's you to organize computers in groups to easily access it in a dissatend way. The possibility to add a password to a common use PC it's really helpful. And the portable version TeamviewerQS gives you a great flexibility to help a sporadic customer.
The installation is completely transparent to firewall so it's really easy to deploy

Inconvenienti

The support to android devices is a separate license. In my case, have 3 licenses to pc but would have only one license to android, because it's rarely used, but the licenses system of teamviewer require to have the same number to any system. So finally, we decide to not contract this part.
The other cons happens with any equipment that have started the software with a non-administrative account because when an elevated privileges process occurs, the screen to introduce the password it's not seen on the teamviewer agent computer. It can be solved with a work-around starting the software with windows credentials type instead of teamviewer credentials, but it's annoying

For within an organization, the product is great for screen sharing, but outside it is just clunky.

Vantaggi

I like that Team Viewer has free and paid options for users versus enterprise, it ensures that you have a quality product, but does not then price-gouge the occasional user. Team Viewer is a great alternative for screen sharing when you are able to have the time to figure out the tools, or have an IT Staff who are able to set it up for you and then train you for a simple navigation. I have had good success with companies contacting me through Team Viewer, but never in the other direction.

Inconvenienti

There are several things I did not like about Team Viewer. First, Team Viewer is very clunky to use. In terms of just setting up an account, there were steps that we (me and IT) did online and on the application, which also duplicated themselves. There were authorizations that seemed unnecessary. After downloading, the launched application still had to "okay" the computer, with further steps authorizing the machine through email, which were already done as part of setup. We acquired Team Viewer to share a work machine and a personal machine, with the personal account being the initiating account on the work machine, and the work account being the recipient. Due to, as Support said, too many similar characters in the two emails, they were flagged as being from the same organization even though the domains were completely different. Even with support, the issue was not resolvable. The screen sharing is extremely slow on a fairly open (no one was working) 300 mg pipe, which flies for everything else. In the end, we decided it was easier to work with two work machines for what we were trying to do, acquired a few external HDs and just used Remote Desktop. I have had success with other companies contacting me through Team Viewer, but have never been able to initiate back to them. Again, despite supports help, it is like my account is "flagged" to always be from organization to organization with little hope of resolution.

Now that a lot of our employees are stuck working from home, we can quickly support them in their PC troubleshooting needs without having to be locally present.

Vantaggi

We have TeamViewer integrated with Ninja RMM and is heavily used daily to support hundreds of remote users. TeamViewer is rock-solid and does the job every time.

Inconvenienti

It would be nice to improve the client experience when requesting support from a technician. Perhaps being able to send a link via email to the user would assist the lesser technically capable users.

This is a robust workhorse for any and all remote assistance, resource maintanance tool. In my years of use, I have only seen it fail a couple of times. There were some issues with network, but that is not TeamViewer's fault. Do keep in mind, to get the best out of this tool, you should have a stable network on both ends.

Vantaggi

This is the most stable remote access tool I have tested, and I tested an awful lot of them. The file transfer feature works like a charm and is very secure, if you are worried about privacy.

Being a remote employee, I have to use PCs all over the world pretty frequently. TeamViewer has proved to be the most stable tool for that. The remote access without assistance feature is especially helpful for a project manager who needs to maintain assests in separate locations.

Inconvenienti

To be honest, the sound settings is a little confusing to set up. While on a call it gets tangled up with the call Skype/Slack/Hangouts etc) and creates very irritating screeching noise and/or feedback. It is best to turn of the sound. I guess you can use TeamViewer for calls as well, but I never figured it out as we are pretty much embedded into Slack :D

Also the price is rather steep. It is hard for small teams to afford the tool. But if remote work is a core component of your project, you simply have to manage.