NetSuite

We have used NetSuite for two years now. The Software saves us lots of time and makes our job easier.

Vantaggi

User friendly software!!! Great for custom reporting and searches, able to import payroll in a few minutes, drill down feature, web-based you can use anywhere and open multiple windows at the same time. The ability to scan in AP backup which saves space and time on billing and audits, recent activity allows you to find what you did last quickly, dashboard can be customized to specific users - shows key performance indicators such as bank balances, sales & expense versus other periods. There are workflows to automate task such as vendor approvals, customer service and all NetSuite employees are very friendly and extremely helpful. Also being a non-profit, NetSuite employees volunteer their time with through Pro Bono projects - we have used this three times with great results.

Inconvenienti

Any hurdles or issues that i have had were solved by reaching out to NetSuite. One year I was having difficulty printing 1099's but customer service helped get me on track.

It is a very powerful ERP, especially its purchasing and inventory management modules and make work much easier and efficient. It allows you to connect in any device in any network. Overall I've had a great experience with NetSuite and I wish more companies used it.

Vantaggi

The most important reason why we switched to NetSuite is that it allows you to access in any computer, anywhere, without having to be connected to the organization's network. This allows you to get work done at home, when needed. It has a lot of logistics modules based on your needs, like financials, human resources, manufacturing management, inventory, management, sales, management and purchasing management, among others. For my particular area of work, inventory management is great and is better than its competitors

Inconvenienti

Modules are restricted to different areas within the organization but sometimes you need a function or tool from a module you don't have access to. In this case, you have to contact the administrator and ask for permission, making the process a bit tedious. Reports' designs could be slightly better and allow more customization.

We used to utilize NetSuite in our entire organization, for over 15 years. We used it for our ERP system, our CRM, as well as our e-commerce website, hosted on GoDaddy. It was the centerpiece of our day-to-day operations and our business. Everything was tied into NetSuite. We are a Value Added Reseller of many Telecommunications systems manufacturers for the IT industry. NetSuite handled our e-commerce, order processing, inventory management, accounting, and even some marketing, perfectly. Until one day, they hit us up with a 100% price correction and some pretty bizarre and unethical terms/conditions and even borderline illegal stuff, like ownership and retrieval of our databases.
Luckily we were able to find a company out of Europe, who, despite NetSuite's every effort to obscure and prevent us from leaving, were able to extract, compile and upload all of our data into QuickBooks. Since that day, we've been using QuickBooks, and we cannot be happier with their software and support, as well as wit their business ethics.

Vantaggi

Good ERP software, integrated with all the essential CRM, e-commerce and marketing tools, easy to use, great user permission granularity, etc.

Inconvenienti

Jacked up prices, extortionist mentality, poor business practices, unprofessional support, machiavellian attitude sales doctrines, etc.

Netsuite was chosen by our company around 9 months ago and has been in use since January 2015. Implementation was long process and was expensive. Costs include the purchase of main licence, an expensive per-person licence, paying a consulting firm to run the implementation project and having a dedicated in-house employee as "admin" to support the other users.
Netsuite has brought some great changes to our company and improved our record keeping hugely. It has also brought transparency to many of the processes and highlighted bottlenecks.
There are many downsides however, we have run into a plethora of technical problems with logic and programming along the way, while error messages abound (much to the annoyance and over-work of the consultant's team). All of the glitches have been worked out and customer service from the NS themselves has been extremely fast and professional.
Adding to the downsides, Netsuite is probably the LEAST intuitive system I have used since the 90s. It really seems like it is stuck in the past. There are hardly any icons, no drag and drop and navigation is inconsistent. Additionally, as a general manager, I need to extract information and data quickly and easily, but I cannot. Every time I want to extract data I have to go to our in-house admin for her to "write a search" in a logic/language that took her months to learn. Nobody else has time to learn that, so nobody else can do it. To my knowledge, NS has poor graphing capabilities and is very rigid in that I cannot easily change the way data is displayed once it is graphed. Usually, if I want data and I have not got time to wait for the admin to write the search pattern for me, I just export a large amount of data with a predefined/standard search and filter it and graph it with Excel - but this always begs the question, why are we paying through the nose for a program (NS) that is so difficult to use that it forces me to use another program (Excel) to make up for its inadequacies?
I could go on with the downsides of how unusable it is from a manger's point of view - there is a lot to say, but I think you get the picture.
The biggest downfall of Netsuite for me is that it is so hard to use that staff really do not want to use it. This is particularly evident in the sales department. They will only really use it for what they really have to use it for: making quotes, so we lose out. Customer data does not get sufficiently recorded, project details are lacking, contacts are hard to look up, customer account history is never recorded (we can't even find the field to put that in). Other systems we used before, e.g. Zoho CRM, Pipedrive and even Excel, are easy to use and therefore get used by the staff. A system such as Netsuite might have a beautifully coded backend, but if it discourages use through extreme user-unfriendliness, it becomes an almost useless system.

Vantaggi

Solid back end
Keeps excellent and accurate records that are easily audited
Brings transparency to processes

Inconvenienti

Too difficult to use and therefore staff refrain from using it for all but the most essential tasks
Requires an in-house expert to help run the system
Requires months of repeated training to get staff up to speed
Poor for tracking customer account history
Extremely difficult to extract and graph the data that you need from it
Rigid and hard to change display and parameters of any data displays
Very expensive

NetSuite is a very stable and customizable software that can handle almost any business. The software works will for midsize businesses as it can be cost prohibitive for smaller companies.

Vantaggi

NetSuite is customizable for most any business. Once set up, the software is easy to use. The software is very stable and reliable. No downtime and you can access it from any web browser.

Inconvenienti

Setup can be somewhat complicated. There are so many features to set up you may require professional services to set up the software to be able to use it. NetSuite's licensing fees add up and get expensive with more users and features. Cost can be prohibitive for some smaller businesses.