SurveyMonkey


Logo di SurveyMonkey

 

8183 recensioni (4,5/5)
 
SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. Users can email surveys to respondents and post them on their websites and social media profiles to increase response rate. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device. SurveyMonkey helps users reduce data bias by using question, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize respondent experience with advanced survey logic, branching, question and page skip logic and advanced piping. Users can use survey templates or access question banks to prepare surveys. SurveyMonkey allows users to customize their surveys by adding logos, themes and corporate colors. Pricing is per month. Support is provided via email and phone.
 

SurveyMonkey - Data trends
 
  • SurveyMonkey - Data trends
    Data trends
  • SurveyMonkey - Completion rate
    Completion rate
  • SurveyMonkey - Survey creation
    Survey creation
  • SurveyMonkey - Survey list
    Survey list
  • SurveyMonkey - Collect responses
    Collect responses
Sistemi operativi supportati:
Browser web (indipendente dal sistema operativo)

8183 recensioni su SurveyMonkey

 

Daniele L. Specializzazione: Servizi bancari Numero di dipendenti:  Lavoratore autonomo Numero di dipendenti:  Lavoratore autonomo

10/12/2020

10/12/2020

Fonte della recensione: Capterra

Creare sondaggi è semplice

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Mi trovo personalmente molto bene con questa app, la uso per creare sondaggi di gradimento del servizio da inviare ai miei clienti.

Vantaggi

Programma molto utile per creazione di sondaggi. Si possono condividere direttamente con i clienti per avere un feedback diretto. O per capire dove si può migliorare il proprio lavoro.

Inconvenienti

Secondo me dovrebbe essere implementata la funzionalità di navigazione. Per il resto trovo che sia un software veramente completo e unico nel suo genere.

Faibrey D. Specializzazione: Agricoltura Numero di dipendenti:  5.001-10.000 dipendenti Numero di dipendenti:  5.001-10.000 dipendenti

23/7/2020

23/7/2020

Fonte della recensione: Capterra

Data Collection and Analysis Master

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It has simplified to a great extent on how we gather information from our customers and employees. It has improved on time taken to complete a research topic, materials needed for the task, saving costs and accuracy of collected data.

Vantaggi

The first beautiful thing I like is that their website and the mobile application are very responsive and have a great user interface that enables us to complete tasks in a short period of time. On features, I am impressed that it gives me well made templates on how i want my questionnaire to look like. I do not need special designing skills as everything is already set and I just need to input my questions and type of responses to be expected. Previously, we did not have many formatting options on questions and answers but now the vendor is working hard in making sure that they simplify everything for us. After deploying our questionnaires, we do not need much time to group and analyse data as everything comes already grouped and analysed. We just need to interpret the results to ensure both employee and customer satisfaction.

Inconvenienti

The only time I had troubles was when i was using the mobile application to create a questionnaire and I closed the app before completion. All my work was lost as it did not save it automatically and I had to start again. Another problem is that it does not allow work to be done offline.

Andrew K. Specializzazione: Internet Numero di dipendenti:  11-50 dipendenti Numero di dipendenti:  11-50 dipendenti

4/2/2021

4/2/2021

Fonte della recensione: Capterra

Easy and Cost Effective

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Overall, I highly recommend Survey Monkey for quick and easy survey creation. Even at the free version level, there are a variety of quality features that will make this program very useful for both collecting and analyzing data. The interface is incredibly user friendly, and when used in tandem with the mobile app, this product is very convenient and effective for basic survey needs.

Vantaggi

The Survey Monkey platform gives you a variety of ways to customize your surveys, including multiple choice, short answer, and true/false. It also allows you to easily duplicate previous surveys so that you are not re-creating templates you wish to use regularly. The platform also provides excellent analytics for reviewing responses and trends so that you can better understand and track the results of your surveys. The option to make surveys anonymous is also extremely beneficial for more sensitive topics. The best part is, all of this functionality is available through the free version of the platform. The mobile app is also incredible accessible and easy to use.

Inconvenienti

The ability to truly customize your survey (logs, fonts, footers, etc.) is strictly reserved to paid subscriptions. The free version of the application gives you up to a maximum of 10 questions, so unless you want to pay the monthly fee, your surveys need to be very concise. For business use, a monthly subscription requires a minimum of three users at $25 per user. This cost adds up quickly, so unless you are implementing surveys very regularly, you may not see the full value.

Kristen B. Specializzazione: Biotecnologie Numero di dipendenti:  2-10 dipendenti Numero di dipendenti:  2-10 dipendenti

17/3/2020

17/3/2020

Fonte della recensione: Capterra

It does the job but leaves much to be desired.

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I’m glad it exists - it helped me make surveys. But even though you are grateful for it, you can still bemoan it’s terrible ability to be used by a team, and it’s reliance on the perfect survey maker.

Vantaggi

It’s easy to make multiple surveys and it prompts you to customize them. The surveys look great and encourage people to take them!

Inconvenienti

The team function works terribly. It was impossible for multiple people to edit the survey prior to sending and it also doesn’t check for question accuracy. For example, a question that’s clearly a checkbox in the sound of it should not be able to be published if checkboxes aren’t an option for it.

Rhiannon N. Specializzazione: Vendita al dettaglio Numero di dipendenti:  Lavoratore autonomo Numero di dipendenti:  Lavoratore autonomo

2/3/2021

2/3/2021

Fonte della recensione: Capterra

Free version has limitations but gets the job done

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I have used survey monkey for nonprofit and for-profit business purposes. In both experiences I found participant interaction and completion to be quite steady thanks to the attractive UI.
Were I to create surveys on a regular basis I would probably find myself coughing up the cash so I could keep the data and run a variety of reports. The data is solid, but keeping it with the free version is difficult.

Vantaggi

This app provides more options than other free counterparts like Google. It’s also for more aesthetically pleasing ‘s and I found clients more likely to participate with a survey monkey survey than others.

Inconvenienti

Exporting data is difficult with the free version. They also don’t maintain the information in their database past a certain number of months. It’s not impossible Since members can pay for more features, but free sole proprietor who can’t afford a pricey subscription it can be rather limiting.