Unleashed

Using Unleashed I finally have a process for everything inventory related in my business from purchasing, manufacturing, through to pick/pack/dispatch/invoice and everything in between. Staff finally have to tools they need to do their jobs effectively without resorting to a series of unconnected spreadsheets.

I can see at any time my stock on hand, what products, product categories, customers and customer segments are making me the most revenue and margin. I can now use that information to offer the right products to the right people at the right price and the right time :D

Vantaggi

Despite being feature-rich Unleashed is easy to use. Staff pick up their parts of the process quickly.

It's worth noting that Unleashed is also the ONLY inventory app in the Xero space that does manufacturing well.

Unleashed also has flexible and easy to use reporting that doesn't require a computer science degree. Any staff member can retrieve and customise the reports they need to do their jobs.

Inconvenienti

At the time of this review Unleashed does not:
- Provide stock on hand at the bin level (unless all products of that SKU are in the same bin)
- Provide demand forecasting

It is great that we can contact Unleashed and speak directly with someone who can help us with our issues, its the great people and service at Unleashed that makes them a valuable partner for our business.

Vantaggi

Unleashed is user intuitive for navigation and it is easy to jump from one screen to the next using the hyperlinks.

Inconvenienti

When we started with Unleashed, the pricing options weren't flexible enough for us; however Unleashed took on board our recommendations and now have pricing options that work very well for us.

Vantaggi

Reasonably easy to use and because Xero doesn't have multi warehouse capabilities forced to use a secondary application

Inconvenienti

The most difficult invoice/packaging slip doc function set-up and is almost impossible to navigate/change resulting in completely unprofessional looking invoices/packing slips.

Vantaggi

It works well with Xero

Inconvenienti

They lied about how well it would work with Magento 2.

We bought Unleashed specifically because they told us they supported Magento 2 and that any orders placed on our Magento store would be fed through to unleashed and stock updated and fed back to magento. They told us this would be done through a 3rd party app and we paid them £300 extra for the privilege.

After over 8 months of set up and going backwards and forwards with Unleashed and their 3rd party app by Land digital for Magento, we were finally told that the connector would not work with assembled products. This is a crucial and basic feature of inventory functionality. We simply sell branded soft toys with various printed garments. Not hard.

Not only that, but they would take the stock figure from the total stock qty not the stock available figure after allocated stock was taken in to account. After 8 months, they finally admitted that the connector was not fit for purpose. Actually, I lie. They’ve never admitted that. They still think its fine, which is even more frustrating!

When asked if Unleashed had any plans in the pipeline for a native integration with Magento 2 the answer was no, so we now have a useless piece of inventory software that does nothing particularly more interesting than Xero inventory does on its own.

Dealing with 2 of the reps at Unleashed was incredibly frustrating. Their response to the failings of the connector was that it wasn’t their problem. True, its not their program but we were assured at the beginning and throughout by Unleashed that their software would fulfil our eCommerce requirements. It does not.

We now have meetings scheduled with Bright Pearl and Cin7 which have native integrations with Magento 2.

So far so good. We've taken our time getting everything ready before Go Live and we're already seeing the benefits. Our Customer Service champion has been great. The customer service rep has taken her time to explain everything clearly since inception and has certainly made the whole experience more fluid as a result.

Vantaggi

It's great for multi warehouse visibility. The ease of use is very helpful with on boarding team members.

Inconvenienti

Lack of analytical ability within the software.