Informazioni su TheraNest

TheraNest is an HIPAA compliant web-based mental health solution used by solo practitioners, large mental health practices, and nonprofit organizations. The solution is suited for therapists, psychologists, psychiatrists, and social workers. TheraNest offers electronic medical records (EMR) software with a mobile app for Android and iOS. The solution also includes a client portal, patient scheduling, DSM/ICD codes, progress notes, treatment plans, and discharge notes. Users can review and cosign notes and build custom forms. TheraNest’s billing features include insurance claims, credit card services, and batch invoices. Users can generate reports, including payroll, staff billing, and invoice reports. Unlimited document storage and unlimited support are included. TheraNest’s client portal - TheraBook, allows clients to schedule appointments, complete demographic information, enter insurance information and submit intake forms from within their own secure accounts. Everything entered in the client portal will sync to clients’ accounts in TheraNest. The system also includes voice, text and email reminders for patients.
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Prezzo di TheraNest

TheraNest dispone di un piano gratuito e offre una versione di prova gratuita. La versione a pagamento di TheraNest è disponibile a partire da 39,00 USD/mese.

Prezzo di partenza:
39,00 USD/mese
Versione gratuita:
Prova gratuita:

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Recensioni su TheraNest

Valutazione complessiva

Scrivi una recensione!

Valutazione della caratteristica

Rapporto qualità-prezzo
4,3
Funzionalità
4,1
Facilità d'uso
4,3
Assistenza al cliente
4,5
5 recensioni su 885 Vedi tutte le recensioni
Melissa
  • Settore: Salute mentale
  • Dimensioni dell'azienda: 2-10 dipendenti
  • Ogni giorno di utilizzo per 1-5 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 16/9/2019

All-in-one platform that's perfect for my small private practice!

My business is very part-time on the side, and I didn't have time or resources for some of the other options that are on the market. TheraNest gave me everything I needed to run my practice easily, efficiently, and professionally.

Vantaggi

It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team.

Inconvenienti

I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature.

Alternative considerate

Zoom Meetings

Perché passare a TheraNest

TheraNest is the one stop shop that does it all in a super user-friendly fashion. Simple, affordable - exactly what we needed!

Risposta di TheraNest

Melissa we are so glad to hear that TheraNest is making a difference for your business! We can't wait to see how your business grows!

Data risposta: 23/9/2019
Micheal Frances
  • Settore: Salute mentale
  • Dimensioni dell'azienda: 2-10 dipendenti
  • Ogni giorno di utilizzo per 6-12 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
1
Caratteristiche
3
Facilità d'uso
1
Assistenza al cliente
1

4
Data della recensione: 8/11/2019

Theranest lies about their customer service

From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity.

The decision to cut me out was born of my holding them to their word about live customer service.

I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty.

I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software.

THEY ARE POISON. Stay away from them.

Vantaggi

It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice.

They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service.

The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail.

They will call you back when it's convenient for them to do so - and that's never when I need an answer.

I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use.

My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back.

Inconvenienti

Simply put, they lie about their live customer service.

Their training videos are convoluted, not well-produced and hard to follow in terms of content.

I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT!

This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!

Alternative considerate

TherapyNotes

Perché scegliere TheraNest

Simple Practice makes no false statements about Customer service. They don't offer ANY live customer service options, and the program is fairly buggy and complicated.

Perché passare a TheraNest

I chose them because they said they had live customer service available. This turned out to not be true.

Risposta di TheraNest

We value feedback from all of our customers and use that feedback so that we can continuously improve. While we believe TheraNest offers best-in-class customer service, we know every user has different needs for their practice. We at TheraNest work tirelessly to meet our customers' expectations each and every day.

Data risposta: 14/11/2019
Christina
  • Settore: Salute mentale
  • Dimensioni dell'azienda: 2-10 dipendenti
  • Ogni giorno di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 4/10/2022

Best EHR/PMS for the money

I had never used an EHR/PMS in the past. (The company we left was still using paper files.) I can't believe how much easier it is to keep up with my paperwork. I am more organized and efficient. Thank you TheraNest!

Vantaggi

When my business partner and I decided to go into private practice together in 2016 we looked at many different EHR/PMS software brands. I read reviews and did trials of the top 3. TheraNest was by far the most comprehensive, cost conscious, and easiest to use. They are always working on improving and expanding the functions and listen to customer feedback. I occasionally look at others to compare again, but TheraNest continues to be the best!

Inconvenienti

I wish it kept track of when I create and send invoices to clients. I have to download and save them in my files, so I can keep tack of when and if they were sent.

Alternative considerate

TherapyNotes, SimplePractice e Therasoft Online

Perché passare a TheraNest

TheraNest was by far the most comprehensive, cost conscious, and easiest to use. It meets my practice needs.
Linda
  • Settore: Salute mentale
  • Dimensioni dell'azienda: 2-10 dipendenti
  • Ogni giorno di utilizzo per Più di 1 anno
  • Fonte della recensione
Rapporto qualità-prezzo
1
Caratteristiche
3
Facilità d'uso
2
Assistenza al cliente
1

1
Data della recensione: 7/10/2022

Good Telehealth but poor customer service

I have lost quite of bit of money dealing with Theranest now dealing with their poor performance around timeliness in working my claims.

Vantaggi

The Telehealth platform is the pretty decent with few session interruptions and great integration of the Wiley resources.

Inconvenienti

Customer service is poor. If you start to have a problem with anything and become dissatisfied with their attempt to resolve it. Forget it, they will make it difficult for you to get out of any contracts.

Evan
  • Settore: Salute mentale
  • Dimensioni dell'azienda: 2-10 dipendenti
  • Ogni giorno di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
0
Caratteristiche
5
Facilità d'uso
3
Assistenza al cliente
5

4
Data della recensione: 16/11/2022

Many new learning experiences

Vantaggi

When I began at my current place of employment, I had worked as a counselor/therapist for over 30 years, but had never worked in a clinical setting. Thus, when I began, I had a great deal to learn about progress notes, assessments, treatment plans, etc. It took me about nine months to get the feel for the paperwork and the software. From that point, I have felt comfortable with navigating the software. The articles in the help section were useful and answered most of my questions. One of the early lessons I learned was never to leave a page on which I had entered information without saving it. Overall, it was fairly easy for me to learn, given that it was my first experience with any kind of software designed for the mental health field. I should also mention that I use TheraNest as a therapist; there is another staff member to work with the business/financial side of it.

Inconvenienti

As with any technology, when a problem occurs which prevents one from doing the necessary work, it is very frustrating. In the nearly four years that I have used TheraNest, those kinds of problems have not occurred very frequently. When they have occurred, the TheraNest tech team has had them resolved in a reasonable amount of time.

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