Anne W. Specializzazione: Servizi ambientali
Saves me a whole lot of time, and helps me keep clear records for my accountant.
At the moment it's free through my business banking account - I tried it because of this but it would definitely be worth paying for. I am relatively new to running a business and the software is very intuitive for a novice. My accountant is pretty happy with it too, so that's a big thumbs up!
It makes invoicing and payment of exenses very easy, and is great for keeping track of money coming in/out and keeping an eye on invoices due for payment.
Payroll is incorporated (you can file it with HMRC through FreeAgent or let your accountant do it separately).
I also like the fact that it reminds me when my corporation tax and annual accounts are due.
In a few clicks I can see my profit & loss account and my trial balance as well as spend in the different (customisable) categories. Really helps me keep on top of everything.
The Android app is also great for reconciling payments and recording expenses on the move.
The help files are fantastic, and the clear accounting descriptions and explanations make them a great resource for a small business even if you don't use the software.
Exporting information is a bit tricky in some areas - you can get a pdf out quite easily but an xls or csv would be more useful (you can export the entire company dataset as a csv, but not filtered individual elements such as unpaid expenses or balances within individual accounts). In some cases you can get round this by cutting and pasting, but it's a bit fiddly.
Exporting all company data does not export attachments - so you need to keep a separate copy of scanned receipts etc outside FreeAgent.
It is one of the more expensive cloud accounting software packages out there, but I have looked at a whole range and you can't beat the functionality, so that's what you are paying for I guess!
Risposta: FreeAgent Central 23/4/2018
Thank you for taking the time to leave us a review. It's great to hear about the features you like using and we really appreciate your positive feedback.
I'm also pleased to say that we are currently working on improving our exporting data feature, which will be released very soon.
Thanks again for using FreeAgent, we really appreciate it!
All the best,
The FreeAgent Team
Utente Verificato Specializzazione: Gestione delle risorse Numero di dipendenti: 11-50 dipendenti
I got access to this software FREE of charge through banking with RBS. Having previously used Xero for our book-keeping, I found it had the same great functionality but a much slicker design. It's simplicity and ease of use is the best thing going for it.
Had some issues at the beginning with connecting our bank feeds but this was sorted out quickly by the team at FreeAgent - can't think of any real faults with the software.
Steph B. Specializzazione: Sport Numero di dipendenti: Lavoratore autonomo
Better than Quickbooks in terms of reconciling bank account, and bringing the feed in reliably, but this assumption against large numbers of individual customers is a deal breaker.
Reconciles some invoice payments that only need approval, an improvement on Quickbooks.
Very clunky for adding customers for invoicing. If you have lots of "retail" customers as I do, and send invoices to large numbers of customers, setting them up is a pain, the system seems to assume that you have a small number of commercial customers with multiple contacts at those companies. When making a new invoice you have to go through an alphabetical list of companies, you can't search, and for ease I made that entry an email address. This now means that of course not all people have an email address that is clearly them/their name. Irritating and enough to make me look elsewhere.
Utente Verificato Specializzazione: Contabilità Numero di dipendenti: 2-10 dipendenti
Using the software was very awkward and restrictive. I lost confidence in it very early on.
My experience has been years of utter frustration.
Regular promises of fixes and upgrades never materialised over the last 3 years and despite sticking with it, and getting the software for free, I ended up having to opt for better software.
Customer services are quick to respond but they tend to misinterpret your issue. Their idea of helping is sending you a link to a long drawn out document that frustrates you even more than the original issue. Most of the issues can't be resolved by sympathetic customer support reps because they are hard-coded into the software as basic incapabilities.
It's a Scottish company, albeit taken over by an anti-Scottish UK bank.
Customer services are relatively quick to respond but don't often understand or resolve your issue.
They do send you a Monday motivator which is useful.
It's now free if you bank with RBS/Nat West, but I'd rather not bank with either and even at £0 it's not worth it. I'd rather pay for a decent software and save the cost of hours of inefficiency and extra accountancy fees later.
It is very clunky and awkward to use.
It is very expensive for what it is and definitely not even worth using for free.
Several essential basic functions are missing and it is very restrictive/prescriptive forcing you to work their way or not at all.
Customer services regularly have to fudge "workarounds" to fill the gaps in FreeAgent's basic functionality and often these "workarounds" make more mess than doing nothing, leaving you with more to pay your accountant to fix it.
FreeAgent does several things in very unusual ways and then doesn't allow you to fix them.
Payroll does post journals into your ledgers but even the best accountants can't make any sense of them.
This software tries to be all things to small businesses giving tools that quite frankly are dangerous to unqualified accountants. It allows you to do your own VAT, Corporation Tax and Self Assessment wrongly, without any tax planning advice which could cost you tens of thousands of pounds in VAT/tax that isn't due, not to mention HMRC penalties etc. I know of several clients who have overpaid an absolute fortune and had seriously damaging run-ins with HMRC as a direct result of trying to DIY using this software.
Risposta: FreeAgent Central 18/3/2019
We¿re really sorry to hear about your experience and appreciate you taking the time to share your feedback and frustrations. If there's anything we can do to help improve your experience, or any additional feedback you'd like to share with us, please contact us at @[email protected]
The FreeAgent Team
Ben R. Specializzazione: Contabilità Numero di dipendenti: Lavoratore autonomo
Clients who have made the transition can be viewed on one dashboard, and makes managing client records much easier.
Very easy to onboard clients; Linking bank accounts through open banking is straightforward and facility works well; Simple user interface makes it easy for novices to use; Very good customer support; Can be had for free of you use and RBS group bank account including Mettle; On the go invoicing is nice for some business as well as the expense logger
Not as flexible as some accounting packages; a few of the facilities are still a work in progress and you need to do a workaround