Act! is a customer relationship management solution (CRM) that brings together contacts, account history, notes and activities into a single, centralized location. Users can take notes, manage prospect and customer information, send email campaigns and track interactions from the same interface.
Act! includes applications for sales and marketing automation and is suitable for companies in any industry. Act! also allows users to manage account information like contact details, lead data and pending opportunities. Built-in features help track lead sources, competitors, status changes and more. The solution also provides a shared team calendar, so users can manage multiple schedules and track sales activities.
Act! is designed to integrate with popular tools like Office, Outlook, Dropbox, Google and social media sites like Facebook and LinkedIn. It's also fully accessible from both iOS and Android devices.
Thomas O. Specializzazione: Industria farmaceutica Numero di dipendenti: 13-50 dipendenti
I use it to track my clients and prospects and I can tell anyone the last time I made contact, what that was - letter, Email, Phone Call, etc. and it allows me to connect important info to any of my clients, prospects, friends and family.
The fact that I was able to use the product immediately with no instruction was a great pro. Entering data and retrieving info about a client is easy, and building history of calls, Email messages, letters in a record is great.
I am not happy with support as all they do is provide a fix when there is a problem, but not direction in how to build reports or use other functionality. I have had to fix the same problem with direction from their service group several times. If I ask for help with reports they tell me I need to find a consultant for that.
Chris P. Specializzazione: Software informatici Numero di dipendenti: 2-10 dipendenti
Used it as the Sales Team in a MIcrosoft Consulting company to keep in touch with our prospects / leads.
Very intuitive, and worked quickly. Unlike some other Cloud or Microsoft CRM solutions, there were no 'load times' when you switched to a different customer or different activity. It was highly customizable, and the import/export processes were intuitive and worked flawlessly.
Seemed harder to add new minor features we would like... However, we last used the software 2 years ago so it might not have been the most current version. Interface was cometically so so but worked well.
Utente Verificato Specializzazione: Capitale di rischio e private equity Numero di dipendenti: Lavoratore autonomo
I began using ACT! in the 90's and learned how many power user techniques. Always liked the software so I have followed it from one distributor to another.
ACT! is a fantastic CRM and provides all the functionality you will ever need. You're able to customize and create customized processes so this meets a wide range of user requirements.
Because it has bounced across several publishers and distributors, it is hard to rely on customer support or even content support if you need to look something up.
Louis C. Specializzazione: Circuiteria Numero di dipendenti: 51-200 dipendenti
We are happy to upgrade to ACT CRM for their cloud based services, for Act's collection as well as consolidation of our sales data for marketing use and for new business acquisition . Act has also become
an off and online supplemental data base for our company.
We loved Act's flexibility and ease of use as each of our team members were able to use Act with their mobile devices and phones. Our team members reported that Act's updating process is quick, painless,
and automated. In addition , their user interface was quite intuitive and made for generation of highly
configurable reports in a timely manner .
We have found Act to be a solid and multi faceted CRM. However , we would love more tutorials on importing contacts for business use and referral. By importing we would value some kind of scan
utility feature for use with cell phones and tablets. That said , once a client enters contact information ,
Act will make a connection and provide information regarding parent companies or further supplemental data. This feature proves extremely useful.
Bud M. Specializzazione: Servizi finanziari Numero di dipendenti: 2-10 dipendenti
Years ago Act software helped me build a tremendous mortgage business. Out of that experience, I am reaching out to offer some effective criticism to enhance your product. Good luck! Feel free to contact me anytime.
I was probably one of the first purchasers of Act. It is a great program that needs a company to put some serious thought behind making it work better. After shopping several other CRM software's I still think it is above the rest in both user friendly and functionality. You price for the product is more than fair (in fact, I think low) but the software runs like it is somebody's part time job.
Customer service is the worst. The guys in India are great and I have nothing bad to say about them but is there some reason I need to sit on a phone 45 minutes waiting to speak to the representative? Again I think Act could be the CRM leader but I don't see much improvement over the past few years. The principles of this company have sat back and let opportunities walk by not focusing on the customers needs. With all the apps and technologies available Act should have more to offer.When I purchase a product I do not expect to have to spend hours chasing down my answers through videos.