Informazioni su vcita

vcita is a cloud-based customer relationship management (CRM) solution for small businesses. Entrepreneurs and business owners can manage their client engagements from any device from anywhere. It enables organizations to drive more opportunities from the web, mobile, email and social. Businesses can extend their brand, drive more clients to engage and deliver amazing service. vcita offers a single point to manage appointments, payments, shared documents, marketing campaigns and client portal. vcita helps organizations strengthen customer relationships and provide personalized experience for clients.
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Prezzo di vcita

vcita non dispone di un piano gratuito ma offre una versione di prova gratuita. La versione a pagamento di vcita è disponibile a partire da 19,00 USD/mese.

Prezzo di partenza:
Versione gratuita:
No
Prova gratuita:

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Recensioni su vcita

Valutazione complessiva

Scrivi una recensione!

Valutazione della caratteristica

Rapporto qualità-prezzo
4
Funzionalità
4
Facilità d'uso
4,5
Assistenza al cliente
4
5 recensioni su 194 Vedi tutte le recensioni
John S.
  • Ogni giorno di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 1/5/2017

No-brainer for appointment based business

I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page.

Vantaggi

Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls.

Inconvenienti

The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing.

Ernest C.
  • Settore: Salute, benessere e fitness
  • Dimensioni dell'azienda: 11-50 dipendenti
  • Ogni giorno di utilizzo per Più di 1 anno
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
3
Facilità d'uso
5
Assistenza al cliente
4

4
Data della recensione: 11/3/2021

Vcita Review Transcend Company

Overall, the Vcita team takes care of their customers, they listen and they are helpful. I truly believe they do not shy away from what could improve the product. I would be great to see their engineering team increase in compacity to provide some customer wish list items

Vantaggi

Simple to use, simple for a team to grasp and implement and generally speaking relikable

Inconvenienti

The abilities to customize the software

Karlis O.
  • Settore: Industria edilizia
  • Dimensioni dell'azienda: 2-10 dipendenti
  • Ogni giorno di utilizzo per 6-12 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 16/7/2021

Great solution for small bussiness

Overall, we've had a terrific time with vCita. They provide a number of features that are in accordance with market conditions, and they back up their releases with webinars and training calls.

Vantaggi

Appointments are put up in a very straightforward manner.  Ability to personalize the schedule page to make it look more professional and to differentiate the services available. The concept of a customer portal appeals to me. Clients can use the portal to make payments, book appointments, and send documents.

Inconvenienti

The billing/invoicing mechanism isn't as robust as some other systems. I'd like the program to send out monthly retainer billing in particular.

Dennison T.
  • Settore: Fotografia
  • Dimensioni dell'azienda: 2-10 dipendenti
  • Ogni giorno di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
3
Caratteristiche
1
Facilità d'uso
3
Assistenza al cliente
1

2
Data della recensione: 20/6/2020

Sinking Ship

Having been a customer for several years, vCita offered an all-in-one solution that few others compared to at the time. However, very little has changed in the last 3 years other than some unnecessary aesthetic updates and very minor enhancements. I got on board fully aware that there were several missing features I needed which were on the top of the feature request list and I put in place workarounds to suffice until these features were going to be implemented. I'm talking about pretty fundamental things, like the ability for online payments to be accepted with sales tax automatically calculated, and add-on/bundled products/services. Instead of the development team addressing critical upgrades the community is begging for, we get branding updates, color scheme changes, and random issues where things that have always worked fine no longer work properly.
Customer service is all but useless, and I constantly get the feeling their priorities lie in marketing the outdated product they have rather than improving it.
If you try the product and feel that it accomplishes 100% of what you need it to do, go for it. But if you find that it looks great but misses the mark on a few key areas, don't jump on board hoping it will be addressed in the next decade. Keep looking. I'm done waiting.

Vantaggi

Relatively easy to use and deploy. Client interface is mostly intuitive and easy to use.

Inconvenienti

Product development is nonexistent. Customer support is a joke. On the rare occasion there is an update, I find something on my website no longer works, instead of being improved.

Brian V.
  • Settore: Servizi ai consumatori
  • Dimensioni dell'azienda: 2-10 dipendenti
  • Ogni giorno di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
4
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 11/10/2019

Great Software with Awesome Support

Overall, Vcita has done a wonderful job with their support team when in helping me maximize their features.

Vantaggi

Calendar integration with my website, Revenue tracker, Invoicing, Easy of online payment integration.

Inconvenienti

There could be more features in the calendar section of the software

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