Informazioni su WellnessLiving

WellnessLiving is a cloud-based business management solution for wellness studios of all sizes. The key features of the solution include online booking, payments, class scheduling and marketing management. WellnessLiving features online booking which allows students to book classes online in available time slots. With automated reminders, users can send email and text reminders to students so that they are aware of their class time. WellnessLiving features an online store, which enables users to list their courses on business websites. This functionality allows students to register for courses and make online payments for class fees and merchandise. WellnessLiving features campaign management which enables businesses to send automated email and text campaign messages for targeting customer acquisition and retention.It also offers a mobile application for Android and iOS devices. WellnwssLiving offers services on a monthly subscription basis that includes support via email, phone and through online demo videos and knowledge base.
WellnessLiving Software - 1
WellnessLiving Software - 2
WellnessLiving Software - 3
WellnessLiving Software - 4
WellnessLiving Software - 5
WellnessLiving Software - 1 - anteprima
WellnessLiving Software - 2 - anteprima
WellnessLiving Software - 3 - anteprima
WellnessLiving Software - 4 - anteprima
WellnessLiving Software - 5 - anteprima

Prezzo di WellnessLiving

WellnessLiving non dispone di un piano gratuito. La versione a pagamento di WellnessLiving è disponibile a partire da 59,00 USD/mese.

Prezzo di partenza:
59,00 USD/mese
Dettagli sul prezzo:
Basic: $59.00/month Advanced: $99.00/month Professional: $129.00/month Enterprise: Call us!
Versione gratuita:
No
Prova gratuita:
N/D

Alternative a WellnessLiving

Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointmen...
Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to...
Gymcatch is a booking and customer management solution that enables yoga, Pilates and dance instructors, personal...
ProClass is a cloud-based registration solution that helps in online registration, membership management and payment...

Marketing 360

Marketing 360 is a cloud-based marketing platform suited for entrepreneurs as well as small and midsize businesses....
TeamUp is a club management software designed to help fitness studios, personal trainers and gyms manage administrative...

Recensioni su WellnessLiving

Valutazione complessiva

Scrivi una recensione!

Valutazione della caratteristica

Rapporto qualità-prezzo
4,5
Funzionalità
4,5
Facilità d'uso
4,5
Assistenza al cliente
4,5
5 recensioni su 223 Vedi tutte le recensioni
Matt P.
  • Settore: Salute, benessere e fitness
  • Dimensioni dell'azienda: 2-10 dipendenti
  • Ogni giorno di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
3

5
Data della recensione: 22/9/2021

Wellnessliving Review

Overall it has been great. There are little hiccups like with any software, but overall I've been very happy with the product.

Vantaggi

I like the scheduling aspect of the software. It works well both for appointments and class management.

Inconvenienti

Some functions take many clicks and steps to complete which take time. It would be nice if they could allow you to submit with default values that are pre-populated which is currently not possible,

Risposta di WellnessLiving Systems

Hey Matt,

Thank you for your positive feedback! We're delighted that you like our scheduling interface, it's certainly an important feature for most businesses out there and we did our best to make it easy-to-use while also including the different customization options you need. We appreciate your feedback as we are a customer-centered company and we added a Community Forum as a place for businesses such as yourself to tell us what you think, and to suggest improvements on how we can continue to make our software better! We'd love to hear your thoughts on the forum as it's the best place to elaborate on what enhancements you'd like added and to make your voice heard. The big reason we're here today is because big companies like Mindbody haven't been addressing issues affecting their software and they haven't been listening to their customers, all while the price keeps going up! At WellnessLiving we listen, because your satisfaction is our top priority!

Aiden P. (Customer Advocate)

Data risposta: 28/9/2021
Neely H.
  • Settore: Salute, benessere e fitness
  • Dimensioni dell'azienda: 11-50 dipendenti
  • Ogni giorno di utilizzo per 1-5 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
3
Caratteristiche
3
Facilità d'uso
3
Assistenza al cliente
4

3
Data della recensione: 30/12/2019

Great for Newbies; Not Recommended for Switching

I've been disappointed overall. I had high hopes that switching for MindBody to Wellness Living would be a cost and hassle savings for us. It's neither. While my bookkeeper declares it's saving us money, I know there are countless and invaluable hours of my time not logged that I spend trying to troubleshoot and navigate this software. Training is insufficient for both onboarding and staff follow-up. The importing service is incomplete and resulted in me losing 5 years of detailed sales and attendance data, plus hundreds of class and event descriptions.

Vantaggi

The visual layout and function of this software is appealing and easy to read. The overall aesthetics are good. In our initial switch, the function for our clients to update their passwords was excellent and increased our initial participation. It is also fairly easy for new clients to use from our website.

Inconvenienti

It is full of bugs and programming shortcomings. Servers are slow. Staff App is buggy and often inoperable. Credit card swiping feature on mobile devices is virtually non-functional. Sensitivity of the software on the "wrong" browser, wrong device, after updates, etc is frustrating. At least once a day I encounter a major function that isn't working. Returning clients have difficulty updating log-ins, staff has trouble navigating the schedules and filters and limitations, notification settings are so convoluted that clients and staff get spammed with useless auto-emails they don't need.

Risposta di WellnessLiving Systems

Thank you Neely for your feedback. We are pleased to hear that you find the software intuitive and easy to use not only for yourself but for your clients as well.

We are however incredibly sorry to hear that you have encountered difficulty with the platform. Your feedback is vital to our growth and mutual success. Our number one goal is to ensure that yourself, your staff, and your clients are all getting the most out of the WellnessLiving platform.

Neely, a customer support team member will reach out to you shortly to see how they can help. Our support agents are knowledgeable WellnessLiving experts that can help you to optimize your business with our software. Please also refer to the knowledge base day or night for a quick and informative solution! Also, we now have a community forum for our customers to voice their concerns and suggest improvements. We would really appreciate hearing from you there!

Tony M. (WellnessLiving Customer Advocate)

Data risposta: 6/1/2020
Brittany T.
  • Settore: Salute, benessere e fitness
  • Dimensioni dell'azienda: 2-10 dipendenti
  • Ogni giorno di utilizzo per Più di 1 anno
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 16/9/2021

Love this app

Love!!

Vantaggi

It is so helpful for people to be able to book their classes and for staff to be able to see how many members are in our classes.

Inconvenienti

I wish the member sign up was less steps. ( I know I can avoid this with the other package)

Alternative considerate

Mindbody

Perché passare a WellnessLiving

More affordable and Wellnessliving took the time to talk with me and show me all the options and explain the app. It was hard to get a hold of someone at Mindbody and it was too spendy.

Risposta di WellnessLiving Systems

Hey Brittany,

We love your positivity! Running your fitness studio from your phone has never been easier using our Elevate mobile staff app. We've added tons of features to help you manage your classes and keep track of your clients, all with just a few taps on your screen. We're all about giving businesses the next-gen management tools they need to grow and we've packaged it in an easy-to-use interface that both staff and clients love.
And at WellnessLiving, you can always count on having the support when you need it. Call or email 24/7 - no matter the question, issue or inquiry - just let us know, and our support team is keen on helping you find the solutions you're looking for. It's why thousands of fitness studios are making the switch from Mindbody every year! Thank you for writing such an amazing review Brittany, we can't tell you enough how much we appreciate the kind words!

Natasha B. (Customer Advocate)

Data risposta: 23/9/2021
Samantha W.
  • Settore: Servizi e attività ricreative
  • Dimensioni dell'azienda: Lavoratore autonomo
  • Ogni giorno di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
4
Assistenza al cliente
5

5
Data della recensione: 28/4/2021

Karma Yoga Live

overall good

Vantaggi

visually easy to navigate. on demand schedule was included at the time of joining

Inconvenienti

Could not get immediate support. had to call the us which was expensive

Risposta di WellnessLiving Systems

Hey Samantha,

Thanks for the review, we're thrilled you made the switch from Mindbody and chose WellnessLiving! We get customers switching over every day, and many of the stories are the same - the transition was simple and they are now saving a ton of money without needing to pay for additional add-on fees. We take pride in being an all-in-one platform that is easy for you to navigate, and we're always adding even more features to help you get more bang for your buck. We're sorry for the inconvenience reaching Support by phone in the past, we've now added a toll-free support number for all our Australian customers. Our agents are passionate about answering all your questions and helping you succeed with our platform, so please do not hesitate to contact our Support team for any assistance.

Natasha B. (WellnessLiving Customer Advocate)

Data risposta: 3/5/2021
Justin R.
  • Settore: Salute, benessere e fitness
  • Dimensioni dell'azienda: 11-50 dipendenti
  • Ogni giorno di utilizzo per 1-5 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
4
Caratteristiche
4
Facilità d'uso
4
Assistenza al cliente
2

4
Data della recensione: 17/2/2021

Happy, Hopeful, and Disappointed

Overall I like the software and I really want it to work well and I see the potential. However due to these random outages I'm losing faith in Wellness living and am actually regretting leaving Mindbody. Please find a way to monitor these issues to at least communicate that something is wrong to us. I shouldn't have to be on edge wondering and hoping that the zoom integration is going to work correctly or that my clients are not going to get their emails that we send through the system.

I realize we are new and this anxiety could be from that...I want Wellness Living to succeed and I want them to be the answer all of us in the boutique wellness industry have been looking for. So please please please make sure your servers are working!

Vantaggi

Our onboarding was great! The specialist who guided us through everything and through the transition was helpful and very clear. We were ready to leave Mindbody after 14 years as they stopped caring about their paying clients. The onboarding was so efficient. The software itself is SUPER intuitive and some things that took 20 minutes in Mindbody only take seconds in Wellness LIving, which I LOVE. There are intuitive features to the software that make sense and I so appreciate. The app that was built for us is wonderful! And our transition which scared me went VERY smoothly!

Inconvenienti

One day a week after our launch and everything was going smoothly...suddenly our clients could not access their virtual classes. They stopped receiving emails, pushes on their apps, etc. We had no idea what happened or what we did wrong. 95% of our business right now (during the pandemic) depends on virtual running smoothly...and I do like the zoom integration. However...after several frustrating calls with customer service no one could figure out what was going on. Four hours go by and finally after much frustration we learn that a server went down. We were told that this rarely happens and that it would be fixed. However this was after almost an entire day was spent on the phone with customer service who kept asking the same information over and over again and giving different explanations. The server situation was fixed and things were fine. I understand this can happen from time to time, but surely there is a way for someone to monitor a server like this? Weeks go by and things are running great....and then today the same thing happened! The exact same situation. We are still waiting on a call back to confirm if things are fixed. This makes me VERY nervous. As someone who relies 100% on virtual services for revenue for their business during the pandemic this creates a lot of frustration for my clients and for me.
In general customer service is very kind and they try to be helpful but I have noticed with small issues I often get conflicting answers to problems.

Alternative considerate

GloFox

Perché scegliere WellnessLiving

The software sucked. It was not inutitive. It was full of glitches. Mostly we switched because the prices kept going up and the service went down. And Mindbody started FLEX which competes with their own paying clients--which is terrible.

Software precedente

Mindbody

Perché passare a WellnessLiving

Wellness Living has been around for a while and I loved the ease of the product and the zoom integration. The price was also the BEST!

Risposta di WellnessLiving Systems

Hey Justin,

Thank you for the review! We're glad your transition went very smoothly and you're enjoying the look and feel of WellnessLiving. We know that migration is often the scariest part when leaving a platform you've been with for so long, which is why we've focused heavily on making the process so simple and easy for you. Importantly, it's a lot easier for staff members and clients to make the adjustment to a modern, user-friendly system where each page, process and step take seconds rather than minutes. We've also focused extensively on developing the most helpful, knowledgeable and diligent Support Team in the business and your recent experience is the opposite of what we strive to achieve. Although issues can happen, our agents are trained to immediately find out what's going on, provide solutions and help our team fix it right away. A manager from Support will be reaching out to you to find out more about what happened and how we can improve.

Gregory G. (Customer Advocate)

Data risposta: 25/2/2021

Categorie correlate