Informazioni su FieldEdge

The #1 software to run your entire business. FieldEdge by Xplor is a cloud-based field service management solution for home service contractors in fields including HVAC, plumbing, electrical and more. The field service software allows companies to manage business operations remotely with features including customer service, scheduling and dispatch, invoicing, service agreement creation, customer history tracking, customized reports and analytics and more. The dispatch board feature provides users with suggestions for work order management and service call assignment based on the technician’s skill set and expected location at the time of the job. In addition, FieldEdge helps streamline and automate the billing and scheduling of services. It offers integration with QuickBooks. FieldEdge also comes with a native mobile app for technicians that allows techs to access their items, tasks, services, and materials on-the-go. The app also features a customizable price book that helps techs present different pricing options to customers which enable businesses to manage revenue generated. The system is also iPad compatible. Support is offered via email, phone and through a blog for basic queries.
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Prezzo di FieldEdge

FieldEdge non dispone di un piano gratuito.

Prezzo di partenza:
Non specificato dal fornitore
Dettagli sul prezzo:
FieldEdge has a contract-free monthly subscription pricing model.
Versione gratuita:
No
Prova gratuita:
N/D

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Recensioni su FieldEdge

Valutazione complessiva

Scrivi una recensione!

Valutazione della caratteristica

Rapporto qualità-prezzo
4,0
Funzionalità
4,0
Facilità d'uso
4,2
Assistenza al cliente
4,5
5 recensioni su 279 Vedi tutte le recensioni
Irene T.
  • Settore: Servizi ai consumatori
  • Dimensioni dell'azienda: 11-50 dipendenti
  • Ogni giorno di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 13/4/2022

Highly customizable - Field Edge, hands down, is the best out there

Excellent. I could not ask for better customer service. Specifically, [SENSITIVE CONTENT]
our Customer Success Manager, has been great to work with. He responds quickly, is very hands on, and is overly dedicated to our team.

Vantaggi

The customization capabilities , the program being web-based, simple to use, and works full circle for every user, regardless of role, and for each division

Inconvenienti

It would be useful if the reports could be generated in all formats

Alternative considerate

Housecall Pro e ServiceTitan

Perché scegliere FieldEdge

Outdated features

Software precedente

Smart Service

Perché passare a FieldEdge

The customization capabilities , the program being web-based, simple to use, and works full circle for every user, regardless of role, and for each division. It's an all-in-one solution program
Dan O.
  • Settore: Industria edilizia
  • Dimensioni dell'azienda: 11-50 dipendenti
  • Ogni giorno di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
4
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 14/4/2021

Helps manage, organize, and grow your service business.

I am extremely thankful for the support team at FieldEdge. They are knowledgeable, helpful, and know their application well. Although implementation took some time and we still are improving our data set, we are glad that we selected to use FieldEdge as our SMS (Service Management Software). It truly brought our company from where we were to the next level. We are now a more consistent, more efficient, and more profitable company. If you do select FieldEdge to help your company, my one piece of sage advice is to spend time building out your pricebook for your Field Service Technicians. Adding photos, detailed descriptions, and the like will help them select the right part for the job and help you make sure you are billing the customer for the right part,.....etc.... etc....

Vantaggi

FieldEdge has been instrumental in helping our business automate so many of the daily tasks of operating our service business. From tracking how marketing works, setting up new service calls through our dispatcher, informing our techs where and when they need to be at jobs, invoicing, quoting, historical work completed, and even uploading photos. By in large, FieldEdge has the service process covered and help companies that use it, become better at communicating with customers, employees, and management. I have been impressed with most every feature that they offer. The one feature which I think has helped us grow the most is the use of packages. A package is a grouping of items that are typically sold together. These packages have the individual items used to create the package as invisible to the consumer and a blank freeform data field to explain what the package is. The use of packages has grown our average sales ticket and improved the efficiency of our technicians. Customer love that they get detailed written invoices and quotes promptly emailed to them. Dispatchers love see where the techs are in the day so they can squeeze in an extra service call or two. From an owner and management side of things, I sincerely appreciate how this tool helps customer, dispatcher(s), field service technicians, and our management to all work together.

Inconvenienti

Can't really think of any major cons. There are some "Wish-List" items which I have for fine tuning the software, but they are minor disadvantages. One such example is the history of customer interactions. It is visible on the mobile application, but it isn't easily viewed. For example, it may say that we had an invoices in May 2016, September 2017, February 2019, and July 2020. To find if a customer purchased a widget from us, we have to review each invoice to "hunt" for the widget and when or if it was sold by us.

Alternative considerate

ServiceTitan e ServiceM8

Perché scegliere FieldEdge

To better manage more technicians and to improve our customer communications. FieldEdge certainly did this.

Perché passare a FieldEdge

Our buying process was longer than it should of been. I demo'ed some 5 or 6 different software apps looking for the right fit. Some did better than other in some areas than others. However, despite FieldEdge being a more expensive tool than some, we decided to use FieldEdge because it was a better tool than anything else we saw. As a plumbing contractor, we rely on tools to do almost any job. And my experience with cheap tools is that they may kinda work, but they new perform like you want them to and they often fail you when it is critical. So by in large, we invest in better tools for our plumbers to use. So when it came down to which tool to use to manage of Field Service, it just made sense to buy the best tool available. And from my research, FieldEdge was that best tool available.

Risposta di FieldEdge

Hi Dan - WOW! Thank you so much for this thorough and glowing review! We love hearing how FieldEdge helps businesses like yours grow. We work hard to meet expectations, and we're so glad to learn that we hit the mark for you. Our teams will be so happy to hear the feedback you've shared. Thanks again!

Data risposta: 13/5/2021
Jessica P.
  • Settore: Servizi ai consumatori
  • Dimensioni dell'azienda: 11-50 dipendenti
  • Ogni giorno di utilizzo per 1-5 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
3
Facilità d'uso
3
Assistenza al cliente
1

3
Data della recensione: 4/5/2022

Would not purchase again, customer support is TERRIBLE

Vantaggi

Price, not a lot of frills so we can usually figure out how to take care of issue or do what we need ourselves.

Inconvenienti

Customer support is terrible. We have only had interaction with a couple people total that actually could answer questions. Our onboarding consultant knew less than we taught ourselves. When we do have an issue and need to call in/chat the support team just sends us links to videos or articles and can never answer our question.. while also being rude. It seems the company trains them to sound superior so the customer will think they don't know anything or want to ask further questions. I know that there will be no software that is prefect but we are very very unhappy with our experience. We will not extend with this software again.

Alternative considerate

ServiceTitan

Perché passare a FieldEdge

Price
Frankie W.
  • Settore: Servizi ai consumatori
  • Dimensioni dell'azienda: 11-50 dipendenti
  • Ogni giorno di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 15/4/2022

Fieldedge is a great dispatching / field management software

We have gone from pen and paper dispatching which has help to improve our daily business operations. Being able to take the call, dispatching the job and completion has become so much easier for everyone.

Vantaggi

This product is easy to learn and use. It has improved our daily operations by having this program tremendously from taking the call all the way to completing the job.

Inconvenienti

The alerts are difficult to clear at times. We have also had issues with losing a customer's signature. We also have difficulty with invoicing for jobs that we take a deposit on to begin the work.

Devon B.
  • Settore: Gestione delle risorse
  • Dimensioni dell'azienda: 51-200 dipendenti
  • Ogni giorno di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
4
Caratteristiche
4
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 4/8/2020

Great Customer Service

Vantaggi

This product did not answer all of our answers, but FieldEdge was always willing to help! They made sure our needs and concerns were their needs and concerns. Their customer service is excellent!

Inconvenienti

They are continually adding features so many features we needed at the beginning they did not have. They now do!

Alternative considerate

S2K Vision

Perché scegliere FieldEdge

The system was clunky. They also continued to want more and more money in order to get the system to work for us. It definitely did not meet our needs.

Software precedente

Jumpstart

Perché passare a FieldEdge

User interface ease of use customer service willingness to find ways to make it work for our company

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