Informazioni su Kaseya VSA

Kaseya VSA is a cloud-based IT management and remote monitoring solution for businesses of all sizes across various industries. It provides a central console for managing IT operations including handling complaints, ticketing, auditing, monitoring performance and reporting. Users can receive complaints, generate complaint tickets and service complaints around systems, servers, networks and mobile devices remotely. Designed for in-house IT staff, Kaseya VSA provides an integrated IT management platform to manage IT issues and service complaints remotely. The patch management module automatically updates servers, workstations and users’ computers with the security patches and software updates. IT staff members can schedule updates at an individual system level, departmental level or throughout the entire organization. The solution provides information on CPU, network bandwidth and server load through an integrated console to monitor the performance of IT infrastructure in real-time. Kaseya VSA is available on a per user per month basis that includes support through an online knowledge base.
Kaseya VSA Software - 1
Kaseya VSA Software - 2
Kaseya VSA Software - 3
Kaseya VSA Software - 4
Video di Kaseya VSA
Kaseya VSA Software - 1 - anteprima
Kaseya VSA Software - 2 - anteprima
Kaseya VSA Software - 3 - anteprima
Kaseya VSA Software - 4 - anteprima

Prezzo di Kaseya VSA

Kaseya VSA non dispone di un piano gratuito ma offre una versione di prova gratuita.

Prezzo di partenza:
Non specificato dal fornitore
Versione gratuita:
No
Prova gratuita:

Alternative a Kaseya VSA

ConnectWise Control

ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support,...

ConnectWise Manage

ConnectWise Manage is a managed service provider (MSP) solution that caters to businesses of all sizes across various...

SolarWinds Service Desk

SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM)...
Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and...

Autotask PSA

Autotask PSA is an IT business management platform consisting of a service desk, project management, account management,...

Take Control

N-able Take Control and Take Control Plus are cloud-based remote control solutions built for MSPs and IT service...

Recensioni su Kaseya VSA

Valutazione complessiva

Scrivi una recensione!

Valutazione della caratteristica

Rapporto qualità-prezzo
3,7
Funzionalità
4,1
Facilità d'uso
3,6
Assistenza al cliente
3,5
5 recensioni su 190 Vedi tutte le recensioni
RJ
  • Settore: Servizi e tecnologie dell'informazione
  • Dimensioni dell'azienda: Lavoratore autonomo
  • Ogni giorno di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
0
Caratteristiche
5
Facilità d'uso
3
Assistenza al cliente
4

5
Data della recensione: 25/1/2019

Great Product

I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel less and less to clients sites and do most if not all work remotely for them. Their customer support is top notch and they work hard to help you. Their billing department could be improved, but they're working on it. They have Kaseya Connect every year in Las Vegas. I wish they would hold it somewhere other than casinos and strip clubs.

Kaseya is a must for your business. They can scale with you as you grow your business too.

Vantaggi

Kaseya is awesome in the automation department. I am able to set scripts in place and have them run in the middle of the night. No more staying up after hours pushing out patches and fixes. I can set the patch management to scan for new updates, then push them out on a schedule that I determine.

Inconvenienti

The product works great on Windows machines, but updating a Mac can be tricky. I would like to see them move into the Android field more too. There are more and more Android devices coming into the work sphere that having an option to remotely fix androids would be great.

andrey
  • Settore: Servizi e tecnologie dell'informazione
  • Dimensioni dell'azienda: 11-50 dipendenti
  • Ogni giorno di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 1/11/2019

increasing helpdesk staff productivity

-- Tactical Responsibilities
Use remote monitoring and management tool KASEYA to deliver pro-active remote support
Establish monitoring and maintenance necessary for new and existing clients
Monitors Server Windows Operating System performance and takes action to resolve problems
Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems
Monitors Workstation Windows Operating System performance and escalate actions
Monitors network Devices status and performance and escalate actions
Monitors Storage Devices health and takes action to resolve problems
Monitors VMware Infrastructure performance and takes action to resolve problems
Prepare and present service and monitoring reports to management regularly
Documents problems and resolutions on production servers
Completes scheduled audits and provides reports to customers periodically

Vantaggi

Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market
we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES
related to "Service Management Maturity model"
thanks to Kaseya we achieved
1. Analyze trends
2. Set thresholds
3. Predict problems
4. measure applications availability
5. Automate (highly appreciable when you handle hundreds of devices)
6. Mature Problem Configuration, change, asset and performance management
7. Increase Security in multiple layers
8. Manage the entire Windows updates process
9. Remote Control
10. Compliance and audit Reports

Inconvenienti

unfortunately using kaseya core modules, it is not stronger to manage network devices

Alternative considerate

ConnectWise Control

Perché passare a Kaseya VSA

integration with internal and third party products
Alexander
  • Settore: Proprietà immobiliari
  • Dimensioni dell'azienda: 1.001-5.000 dipendenti
  • Ogni giorno di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
0
Caratteristiche
4
Facilità d'uso
3
Assistenza al cliente
4

3
Data della recensione: 10/5/2019

A powerful engine marred by lazy, ongoing GUI problems

We took on Kaseya largely for remote control of clients and Windows/Office patching. We quickly made use of its Agent Procedures and reports modules and then continued on, slowly integrating module after module.

Vantaggi

Many powerful modules:
- I would not even consider Windows patching without Kaseya: it is granular, easy to use, pretty complete
- Agent Procedures and Policies allow enormous customization in what you can do - practically any script you can think of can potentially be run through here
- LiveConnect is smooth and fast and provides a wealth of tools
- Reports, Alerts, and Audit modules are clear (once understood) and provide tremendous detail and customization

Inconvenienti

Persistent, unfixed, obvious GUI issues spanning years and years after being reported:
- screens not refreshing;
- inconsistent filtering;
- misleading word choices in scheduling boxes;
- selecting multiple is a chore;
- "View" is powerful to *use* but clumsy and unwieldy to *manage/administer*

The way installation packages are created is terrible. If you have more than about a dozen OUs, you will see what I mean: you must create a new install package for each OU. We have 90. EVERY ONE OF THEM must be updated every time there is a new Kaseya client release (about four times a year). There should be one package that asks the user its OU based on a database that IT sets up.

Kaseya Anti-Virus and Kaseya Anti-Malware (which we used to use) frought with problems, in accurately reporting what was out there & in reliably installing or uininstalling packages. KAM in particular was so broken it caused us to dump the entire thing and switch to Webroot (though the Webroot integration module is a bad joke: it looks like an alpha product, nowhere near beta).

Patch rollback is difficult and usually impossible (though this may not be Kaseya's fault).

Utente Verificato
  • Settore: Servizi e tecnologie dell'informazione
  • Dimensioni dell'azienda: 1.001-5.000 dipendenti
  • Ogni giorno di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
4

5
Data della recensione: 23/7/2019

Solid RMM

Vantaggi

Kaseya just scaled up on my number of end points without any issue over the years. It is stable and I hardly face any issue with the agent stability as I have bad experience other RMM that keep needing reinstallation of agent and etc. Kaseya also offers a huge range of solutions ranging from DRaaS, Network Monitoring, Ticketing and security to choose from that integrates nicely inside the RMM.

Inconvenienti

Nothing much except the price is a bit steep but I guess you have to pay for solid software.

Michael
  • Settore: Servizi e tecnologie dell'informazione
  • Dimensioni dell'azienda: 201-500 dipendenti
  • Ogni giorno di utilizzo per 6-12 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
4
Caratteristiche
3
Facilità d'uso
3
Assistenza al cliente
4

4
Data della recensione: 23/7/2019

Kaseya VSA Review

Good overall experience although my service desk have had confidence knocked in the product with recent outages.

Vantaggi

Monitoring, Remote Control and Patching all within one management console. Ease of access to multiple features.

Inconvenienti

At times, not user friendly and hard to navigate.

Perché scegliere Kaseya VSA

Monitoring, Remote Control and Patching all within one management console. Ease of access to multiple features.

Software precedente

Opsview Enterprise

Perché passare a Kaseya VSA

Price

Categorie correlate