Salesforce Sales Cloud


Logo di Salesforce Sales Cloud

 

14790 recensioni (4,5/5)
 

The Salesforce Sales Cloud is an on-demand CRM platform offering applications for small, midsize, and enterprise organizations, with a focus on sales and customer relationships.

This Salesforce platform has CRM capabilities that include lead management, marketing automation, and contact management. These applications help organizations to manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post-sale. Salesforce Lightning Experience is upgraded CRM version of Sales Cloud that streamlines the sales process by allowing any sales rep to generate and follow-up on leads, manage account activity, track the status of each campaign, and create reports without hassle.

With Salesforce for Outlook, users can synchronize contacts, calendars, emails, and tasks in both applications without interrupting any business process. Salesforce Sales Cloud for small businesses allows users to manage contacts, track sales deals, manage tasks and events, harvest leads, and track performance. The sales cloud enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations, and more.

The Salesforce CRM solution is available only for software-as-a-service (SaaS) deployment. In addition, this Salesforce app provides a technology stack that covers database and security as well as workflow and user interfaces.

 

Salesforce Sales Cloud - Salesforce dashboard
 
  • Salesforce Sales Cloud - Salesforce dashboard
    Salesforce dashboard
  • Salesforce Sales Cloud - Salesforce sales rep dashboard
    Salesforce sales rep dashboard
  • Salesforce Sales Cloud - Salesforce team forecasting
    Salesforce team forecasting
  • Salesforce Sales Cloud - Salesforce opportunities/leads
    Salesforce opportunities/leads
  • Salesforce Sales Cloud - Salesforce mobile interface
    Salesforce mobile interface
Sistemi operativi supportati:
Mac OS, Browser web (indipendente dal sistema operativo)

14790 recensioni su Salesforce Sales Cloud

 

Fabio S. Specializzazione: Internet Numero di dipendenti:  13-50 dipendenti Numero di dipendenti:  13-50 dipendenti

26/3/2020

26/3/2020

Fonte della recensione: Capterra

Veramente il miglior CRM

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Vantaggi

Le possibilità di integrazione e di programmazione tramite API sono senza dubbio illimitate. Proponendo questo CRM ai nostri clienti ci si apre un mondo di opportunità.

Inconvenienti

Pardot è un software terribile dal punto di vista della funzionalità e dal costo spropositato in rapporto ad altri software analoghi

Sarah H. Specializzazione: Marketing e pubblicità Numero di dipendenti:  2-10 dipendenti Numero di dipendenti:  2-10 dipendenti

24/7/2020

24/7/2020

Fonte della recensione: Capterra

Salesforce - Marketing & Lead Gen

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We are using Salesforce to streamline new business leads and nurture leads into actual sales. We are able to analyze, vet, engage, and track the progress of the new leads we receive from our Facebook lead gen ads. Salesforce integrates directly into Facebook's Business Manager and automatically imports new leads in real-time. We are also able to see the cost per lead acquired and other rich insights from our Facebook and Instagram ad campaigns that get directly populated into our dash.

Vantaggi

Salesforce is one of the most powerful and sophisticated CRMs available. The onboarding process and demos with the reps were exceptionally helpful. The reps really took time to understand our CRM needs, our workflow process, and how we can best utilize/adopt Salesforce into our new business department to grow revenue and track progress. The tool is completely customizable and has very advanced marketing integrations within the cloud. The ability to track leads and history (who followed up and when) and add notes and assign leads to specific people makes the entire workflow so much more efficient. It's worth the price tag if you take advantages of the features.

Inconvenienti

We wish the marketing cloud add on wasn't so expensive. There are many tools available that offer the same features such as Sprout Social and Hubspot. However, the price was a little steep for the $6,000. I also wish pricing was a bit more transparent. The discounts and contract lengths have been very inconsistent in our experience.

Utente Verificato Specializzazione: Gestione di organizzazioni non profit Numero di dipendenti:  13-50 dipendenti Numero di dipendenti:  13-50 dipendenti

30/8/2020

30/8/2020

Fonte della recensione: Capterra

Cost effective and very efficient CRM

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I helped in implementing corporate engagement plan for donation management.
It has easily defined schema and took less time to customize the module.

Vantaggi

Easily defined, fully connected and talking features. It is widely popular in each industry sector, market leader and radical in changing the whole ecosystem of CRM industry. SaaS or PaaS it has changed whole ecosystem. Every company which is on on Salesforce has saved tonnes of money and time while focusing on their potential.

Inconvenienti

Too many customizations lead to duplicate efforts. It releases so many versions so fast that sometime unnecessary update clients do.

Sal T. Specializzazione: Produzione di media

21/9/2016

21/9/2016

Fonte della recensione

Salesforce: Helps Improve Internal Communications/External Customer X

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Vantaggi

I have been using, recommending and adopting salesforce.com for my sales teams for ten years in several different digital technology, media and advertising organizations. I can say unequivocally that the CRM software has evolved from being a supplement and "nice to have" to a must buy and necessary and vital tool for doing business. The key to any business solutions and software product is getting the team to adopt and use it. Training and practice is essential. Its like your golf game, the more you practice the better your score or working out, no pain, no gain.

I like the social media and conversational abilities you can have with sales team; the app is excellent for quick reviews and checking on status of pending, pitches and prospects; the flexibility and customization options based o salesperson, account, deal size, industry vertical. In one organization we adopted it for internal sales data use and tracking and also incorporated product data about our partners, customers, audience metrics and analytics and distribution platform.

Inconvenienti

Depending on the level of subscription, will also vary with the amount of personalized training you receive. I would also say there needs to be more attention and customization devoted to industry verticals that contain many nuances regarding customer segments and rev streams. This includes the advertising and digital sales industries where there are multiple customer touchpoints and rev streams including agencies, direct to client, programmatic, 3rd party vendors, ad tech partners etc. I also think saleforce.com needs to develop more compatible software and training that integrates salesforce,com into other software linked to finance, accounting etc.

Consigli utili

I would recommend that you try several types of CRM software that fit with your company's culture, size, client base and industry. Get involvement from your team - account managers, account execs, sales managers, VP Sales, marketing support- who will all have varying opinions on needs and functionalities to improve business flow, communications, customer x and employee x.

Jeremy S. Specializzazione: Proprietà immobiliari Numero di dipendenti:  5.001-10.000 dipendenti Numero di dipendenti:  5.001-10.000 dipendenti

19/6/2020

19/6/2020

Fonte della recensione: Capterra

Jeremy's Review

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Good. I like using it and it is easy to keep track of all of my contacts and the conversations/information I have on them.

Vantaggi

It is very easy to navigate through and simplifies the process. Most who use excel or something else find themselves losing contact with many contacts. This makes that easier to track.

Inconvenienti

I cannot make my home screen the way I want. It is set up how my company (Colliers) wants it set up - not the way I would like it to be set up.