Enterprise Service Desk


Logo di Enterprise Service Desk

 

1 recensione (4/5)
 

Enterprise Service Desk is a help desk solution based on the Information Technology Infrastructure Library (ITIL). It is suitable for small, midsize and global enterprise organizations, alongside local, state and federal government institutions.

Enterprise Service Desk helps with managing incidents, services and change requests. The software is available for deployment either on-premise or in the cloud and supports Windows as well as mobile operating systems, including Android and iOS.

Enterprise Service Desk’s backend features include role-based dashboards, queue management, ticket management, escalation tracking, notification delivery, knowledge base management, VIP ticketing, survey management and chat integration.

Enterprise Service Desk also offers customer-facing features, such as a knowledge base and self-service portal. Once users purchase a license or subscribe to cloud services, Enterprise Service Desk offers access to the platform to any number of users without additional cost.

 

Enterprise Service Desk - Dashboard
 
  • Enterprise Service Desk - Dashboard
    Dashboard
  • Enterprise Service Desk - Incident
    Incident
Sistemi operativi supportati:
Windows 7, Windows Vista, Windows XP, Browser web (indipendente dal sistema operativo), Windows 2000, Windows 8, Windows 10

1 recensioni su Enterprise Service Desk

 

David F. Specializzazione: Amministrazione pubblica Numero di dipendenti:  10.001+ dipendenti Numero di dipendenti:  10.001+ dipendenti

30/6/2016

30/6/2016

Fonte della recensione: Capterra

Change Gear

Traduci con Google
Facilità d'uso

 

Funzionalità

 

Qualità del prodotto

 

Rapporto qualità-prezzo

 

Assistenza al cliente

 

Facilità d'uso
Facilità d'uso
Funzionalità
Funzionalità
Rapporto qualità-prezzo
Valore
Assistenza

Friendly with awesome support. Cheaper product compared to the big boys like Remedy. Hope to work with them further in the future.