ProBusinessTools is a cloud-based service management solution suitable for companies of all sizes. ProBusinessTools helps streamline the service process, from scheduling and dispatching to managing inventory, technicians, reporting and more.
ProBusinessTools is suited for a number of industries, including construction, real estate, utilities, hospitality and more. The solution offers a mobile app for on-site technicians.
The system's customer relationship management (CRM) module helps users easily find and track customers. The service scheduling modules have a calendar-based interface that also tracks fleet mileage and distances, which allows dispatchers to send the technician best suited for the job.
ProBusinessTools maintains all work orders in a single database, offering visibility into open orders, requests, scheduled calls and more.
In addition to managing all inventory, ProBusinessTools tracks both in-house and subcontracted technicians. It offers a recurring billing system, accounting modules and a reporting system that provides more than 100 different reports. There are optional features for credit card processing and software customization.
A fantastic piece of software, that continues to evolve and develop in line with our business needs. Although they have many customers, I sometimes believe that the tool is being developed for our exact needs. The structure is so flexible that it can fit almost any organisation with a similar operation. It has streamlined our operations, reduced staff levels, empowered users with real data and gives management real time visibility with numerous reports.
The biggest reason for choosing pro is because of the team, they will help you, they will listen to you, and understand you exact needs, most of all they are aggressively responsive.
Finally pro has allowed us to build a huge amount of operational growth capacity.
A fully hosted solution, easy to get going. You can instantly start using basic functionality and as you become more familiar with it, you can start to use other features. It is backed by a fully dedicated team all the way up to the CEO, with whom we have regular conversations and whom is involved directly with his clients. They actually listen to you, understand your business needs and then build solutions for you. In our particular case, we have requested many modules and features and increased the use of pro in our organisation. An extensive set of API's has been developed for us, allowing us to integrate Pro to our in house systems allowing us to build an extremely automated business flow.
The best customer support/experience I have encountered, and we have been working with them for over 3 years.
Not a full CRM or ERP solution yet, and sometimes does not have all the features we need, but they more then make it up to us by developing API's so we can build our own portals around it. Then again I believe we are an extremely demanding or ambitious customer.
Some modules are not integrated as much as we would like, means a little more work on our side for now, although this should not affect most other users.
Although you can start to use it instantly, it does take a little while before you start to use other modules and start to harness the power, this may no longer be the case, as much development has taken place since we first started to use it.
Overall, ProBusiness Tools is a great product that has helped us grow our business to where it is today. It has been invaluable in positioning our company to be what it is.
Anyone who is in an industry that can benefit from the features and functionality in ProBusiness Tools, is doing their company a disservice by not using this as their primary scheduling and ticket management system.
The ProBusiness Tools product handles the scheduling and technical details of our installations in a very efficient manner. We are pleased with the features we have implemented in the software and look forward to the ongoing enhancements that will make the components of the system that we are currently using more robust and practical in helping us grow our business.
With the installer base we currently manage and the number of work orders that we process daily through ProBusiness Tools, we would not be able to do the volume we do in our industry without this software.
The main issues we currently experience with ProBusiness Tools are relatively minimal in comparison to the benefits we see from using the product.
We would appreciate more notifications on the system maintenance and upgrades that take place. Whether it be notification of implementation of changes/upgrades, or documentation of new features added to the system. More communication of these changes and upgrades would help us to be more aware of changes and enhancements that directly affect our daily operations.
More thorough testing of changes before they are implemented would also help to alleviate some of the issues we have seen as a direct result of changes to the system. Changes are made to improve the product, and we appreciate the enhanced feature set as the system matures. But we do struggle at times with parts of the systems not working to their maximum potential after changes have been implemented. This has caused our staff and installer base problems in the past.