SimplyBook.me


 
SimplyBook.me is a cloud-based scheduling solution designed for service businesses in multiple industries. It provides a booking site so that users can accept online bookings, collect client feedback to optimize revenue and service performance and send email and SMS appointment reminders to both service providers and clients. The tool allows users to send out promotions, set up recurring services, link service providers or select services and customize options for the booking site. Customization includes adding the booking system as an iFrame or adding a booking button to a website or Facebook page. Clients can access the booking page from multiple devices, make bookings and can cancel bookings when required. Service providers can synchronize their personal google or outlook calendars to their SimplyBook.me booking calendar. The solution provides booking widgets for Facebook, WordPress and other CMS systems. Pricing is based on a number of bookings and number of chosen custom features.
 

SimplyBook.me - SimplyBook.me Calendar
 
  • SimplyBook.me - SimplyBook.me Calendar
    SimplyBook.me Calendar
  • SimplyBook.me - SimplyBook.me Dashboard
    SimplyBook.me Dashboard
  • SimplyBook.me - SimplyBook.me Services page
    SimplyBook.me Services page
  • SimplyBook.me - SimplyBook.me Multiple locations
    SimplyBook.me Multiple locations
  • SimplyBook.me - SimplyBook.me Book services
    SimplyBook.me Book services
  • SimplyBook.me - SimplyBook.me Sign in
    SimplyBook.me Sign in
Sistemi operativi supportati:
Browser web (indipendente dal sistema operativo)

834 recensioni su SimplyBook.me

 

Kostas O. Specializzazione: Produzione di media Numero di dipendenti:  2-10 dipendenti Numero di dipendenti:  2-10 dipendenti

16/9/2020

16/9/2020

Fonte della recensione: GetApp

Not flexible enough

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If it works for you, the app is great and easy to use. It does not work for me and I think the whole design (not taking into account the time based nature of bookings)

Vantaggi

Easy of use, many integrations with other software. Fast interface, simple

Inconvenienti

The app has a very big flaw design that cannot be worked around.
If you charge by the hour it is impossible to configure it. Every service and product has a static price which does not depend on duration. How is this even possible in a booking app?

Let's say you are providing lessons. You try to create the service. The duration is fixed and so is the price.
So if you want to create 1, 2, 3, 4-hour sessions, you have to create "service-addon" one for each set of hours. So if you want anything from +1 hour to +10 hours you have to create 10 service add-ons just because they do not have per hour price.

But I could ignore that. This would be a one time work that I would do. Here is the real deal-breaker.
Let say you have created your +1 +2 .... +10 hours for your service.
Now you want to add real add ons to the service. For example use a video projector, VR-facilities, etc.
You create that add on service, but the price you assign is based on a fixed time and does not take into account the total number of hours of the whole service.

This means, in the previous example, if the customer chooses +1 hour or + 10 hours, the cost for the "video projector service add on" would be the same!!!.

How can a booking software ignore the duration of an appointment?

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Risposta: SimplyBook.me 30/9/2020

Dear Kostas,

Thank you so much for taking the time to leave us your feedback, we truly appreciate it!

Regarding your issue then yes the system is built up with the premises that you define the time length before hand and hence this problem. We are sorry to hear that our solution did not cater to your needs.

All the best
The SimplyBook.me team

Nessie H. Specializzazione: Ospedali e sistemi sanitari Numero di dipendenti:  51-200 dipendenti Numero di dipendenti:  51-200 dipendenti

6/5/2020

6/5/2020

Fonte della recensione: Capterra

review Simplybook wzc de Korenbloem

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Due to COVID-19 there is a visitation ban in our residential care centre. Thanks to simplybook, we can quickly set up a reservation system and provide the employees with the necessary information about which resident will receive which visit. We also chose simplybook for its many options because in the future we want to offer and track other services digitally.

Vantaggi

The booking system has many options, easy to fill and clear. Exporting the bookings is an added value so that the info easily affects all employees. Both the layout and the possibilities look professional to our users.

Inconvenienti

It was a quest to know how all the settings had an effect on the page. The videos are a handy help. I can use the app to track the bookings, but I can't make adjustments to the settings, or at least I haven't found them yet. The e-mail address on our main page also gets emails from the firm, although it is not an admin.

Elaine G. Specializzazione: Medicina alternativa Numero di dipendenti:  Lavoratore autonomo Numero di dipendenti:  Lavoratore autonomo

17/10/2020

17/10/2020

Fonte della recensione: Capterra

Everything my small business needs!

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Great to have so many custom options. This was the clenched for me. Very easy to comprehend and process the purchase. Sure v way to navigate and great customer support

Vantaggi

Really clearly presented and easy to understand. Best range of custom options going so you can tailor the system to your businesses particular needs. Very reasonable cost for a great value product

Inconvenienti

Very little not to like about this product! Can’t really fault it

Utente Verificato Specializzazione: Salute, benessere e fitness Numero di dipendenti:  2-10 dipendenti Numero di dipendenti:  2-10 dipendenti

2/12/2018

2/12/2018

Fonte della recensione: Capterra

Very wide set of features with a great pricing model but poor API support.

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The service has a powerful API that has documentation that is good enough to get you up and going with an implementation. It has some bugs and has poor technical support. The pricing model is very scalable if you have lots of people that need to have calendars/scheduling that don't necessarily use the scheduling capacity (provided by the API) in your application (they charge per booking not per calendar). The nail in the coffin for us it the lack of HIPAA compliance for the API. Their sales page touts HIPAA compliance but this is not possible if you are using the API and this is not stated anywhere. Your team could spend time and money encrypting all your data yourself before it gets to Simplybook.me's servers but it just makes it painful to use compared to other services out there that offer this out of the box.

Vantaggi

They have a very wide set of features for users that are using their scheduling interface. The API seems to be quite robust as well handling many of the core scheduling features in it.

The pricing is based on features and number of bookings which is very scalable for our use case that has lots of people that require a calendar but may never use the booking features that are provided by this integration.

Inconvenienti

They claim that their product is HIPAA compliant. However, turning on the HIPAA compliant features shuts down access to their API, which is the only thing we are using them for.

Their API support is very poor. Most of the time they just say they cannot help and their answers are very abrupt and unhelpful answers most of the time (you have to keep nagging to get a decent response). There are bugs here and there in the API. The documentation for their API, though large, is incomplete and lacks thorough/clear explanations and neglects things like how call backs work etc.

It looks like their feature set is growing but the API capacity is not.

Dianne R. Specializzazione: Artigianato Numero di dipendenti:  2-10 dipendenti Numero di dipendenti:  2-10 dipendenti

6/9/2020

6/9/2020

Fonte della recensione: Capterra

Just what we needed.

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I looked very hard for a better affordable service for my needs, but I kept coming back to Simply Book Me.

Vantaggi

I like that you can add on features and that it integrates with WordPress. Also, we took a pretty long break due to the pandemic, but when I logged in five months later, all of my data was there, waiting for me. We have multiple income streams from finished pottery and bisque ceramics, as well as from instruction and studio rental. We use Simply Book Me for booking studio sessions. It is nice because we can control how many sessions can be booked at the same time and the customer can choose to pay via the booking site or at the session. I am excited to see that we can promote related products as well.

Inconvenienti

One downside is paying a monthly or yearly fee for something you may only use intermittently. However, the price is affordable enough that it is painless to absorb the cost into product pricing and much cheaper for us and the customer than other scheduling and/or event services.

The flow and feel of this platform, for both the administrator as well as the user, is a bit awkward. I would prefer a more modern polish to the interface, similar to other event and scheduling software. The user interface is styled similar to WordPress, but it is less intuitive. The same goes for making appointments. It takes a bit to really understand how to use it. I find that I have to do a little hand-holding with my customers. This fits with our brand, so it isn't a deal-breaker, but nonetheless worth noting.

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Risposta: SimplyBook.me 30/9/2020

Dear Dianne,

Thank you so much for taking the time to leave us your feedback, we truly appreciate it!

We are just about to start redoing the design for admin interface, so gradually you should see some improvements there. If you are finding the booking flow of your booking website cumbersome, please reach out to our Live Chat and ask them to suggest changes to make it more intuative for your clients.

All the best
The SimplyBook.me team