SimplyBook.me


 
SimplyBook.me is a cloud-based scheduling solution designed for service businesses in multiple industries. It provides a booking site so that users can accept online bookings, collect client feedback to optimize revenue and service performance and send email and SMS appointment reminders to both service providers and clients. The tool allows users to send out promotions, set up recurring services, link service providers or select services and customize options for the booking site. Customization includes adding the booking system as an iFrame or adding a booking button to a website or Facebook page. Clients can access the booking page from multiple devices, make bookings and can cancel bookings when required. Service providers can synchronize their personal google or outlook calendars to their SimplyBook.me booking calendar. The solution provides booking widgets for Facebook, WordPress and other CMS systems. Pricing is based on a number of bookings and number of chosen custom features.
 

SimplyBook.me - SimplyBook.me Calendar
 
  • SimplyBook.me - SimplyBook.me Calendar
    SimplyBook.me Calendar
  • SimplyBook.me - SimplyBook.me Dashboard
    SimplyBook.me Dashboard
  • SimplyBook.me - SimplyBook.me Services page
    SimplyBook.me Services page
  • SimplyBook.me - SimplyBook.me Multiple locations
    SimplyBook.me Multiple locations
  • SimplyBook.me - SimplyBook.me Book services
    SimplyBook.me Book services
  • SimplyBook.me - SimplyBook.me Sign in
    SimplyBook.me Sign in
Sistemi operativi supportati:
Browser web (indipendente dal sistema operativo)

861 recensioni su SimplyBook.me

 

Kostas O. Specializzazione: Produzione di media Numero di dipendenti:  2-10 dipendenti Numero di dipendenti:  2-10 dipendenti

16/9/2020

16/9/2020

Fonte della recensione: GetApp

Not flexible enough

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If it works for you, the app is great and easy to use. It does not work for me and I think the whole design (not taking into account the time based nature of bookings)

Vantaggi

Easy of use, many integrations with other software. Fast interface, simple

Inconvenienti

The app has a very big flaw design that cannot be worked around.
If you charge by the hour it is impossible to configure it. Every service and product has a static price which does not depend on duration. How is this even possible in a booking app?

Let's say you are providing lessons. You try to create the service. The duration is fixed and so is the price.
So if you want to create 1, 2, 3, 4-hour sessions, you have to create "service-addon" one for each set of hours. So if you want anything from +1 hour to +10 hours you have to create 10 service add-ons just because they do not have per hour price.

But I could ignore that. This would be a one time work that I would do. Here is the real deal-breaker.
Let say you have created your +1 +2 .... +10 hours for your service.
Now you want to add real add ons to the service. For example use a video projector, VR-facilities, etc.
You create that add on service, but the price you assign is based on a fixed time and does not take into account the total number of hours of the whole service.

This means, in the previous example, if the customer chooses +1 hour or + 10 hours, the cost for the "video projector service add on" would be the same!!!.

How can a booking software ignore the duration of an appointment?

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Risposta: SimplyBook.me 30/9/2020

Dear Kostas,

Thank you so much for taking the time to leave us your feedback, we truly appreciate it!

Regarding your issue then yes the system is built up with the premises that you define the time length before hand and hence this problem. We are sorry to hear that our solution did not cater to your needs.

All the best
The SimplyBook.me team

Dianne R. Specializzazione: Artigianato Numero di dipendenti:  2-10 dipendenti Numero di dipendenti:  2-10 dipendenti

6/9/2020

6/9/2020

Fonte della recensione: Capterra

Just what we needed.

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I looked very hard for a better affordable service for my needs, but I kept coming back to Simply Book Me.

Vantaggi

I like that you can add on features and that it integrates with WordPress. Also, we took a pretty long break due to the pandemic, but when I logged in five months later, all of my data was there, waiting for me. We have multiple income streams from finished pottery and bisque ceramics, as well as from instruction and studio rental. We use Simply Book Me for booking studio sessions. It is nice because we can control how many sessions can be booked at the same time and the customer can choose to pay via the booking site or at the session. I am excited to see that we can promote related products as well.

Inconvenienti

One downside is paying a monthly or yearly fee for something you may only use intermittently. However, the price is affordable enough that it is painless to absorb the cost into product pricing and much cheaper for us and the customer than other scheduling and/or event services.

The flow and feel of this platform, for both the administrator as well as the user, is a bit awkward. I would prefer a more modern polish to the interface, similar to other event and scheduling software. The user interface is styled similar to WordPress, but it is less intuitive. The same goes for making appointments. It takes a bit to really understand how to use it. I find that I have to do a little hand-holding with my customers. This fits with our brand, so it isn't a deal-breaker, but nonetheless worth noting.

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Risposta: SimplyBook.me 30/9/2020

Dear Dianne,

Thank you so much for taking the time to leave us your feedback, we truly appreciate it!

We are just about to start redoing the design for admin interface, so gradually you should see some improvements there. If you are finding the booking flow of your booking website cumbersome, please reach out to our Live Chat and ask them to suggest changes to make it more intuative for your clients.

All the best
The SimplyBook.me team

Silvina E. Specializzazione: Vendita al dettaglio Numero di dipendenti:  2-10 dipendenti Numero di dipendenti:  2-10 dipendenti

6/1/2021

6/1/2021

Fonte della recensione: Capterra

Going past the trial will invest.

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I am excited to be able to make booking easier for my clients and on social media.

Vantaggi

The ease of implementation to outside apps. The facebook and website integration ease is well done.

Inconvenienti

Editing the booking landing page. Fortunately, I have web builder knowledge and that is helping but your system is not user friendly nor provide helpful items such as best size of banner image for templates.

John S. Specializzazione: Servizi ai consumatori Numero di dipendenti:  Lavoratore autonomo Numero di dipendenti:  Lavoratore autonomo

21/2/2019

21/2/2019

Fonte della recensione: Capterra

Overpriced and under spec'd

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IF I could find another system that had the functionality I need I would move to that one.

The cost would not be an issue if it had a better base product.
If you only need basic then stick with some of the free options out their.
I have made about 20 suggestions with zero idea of when or IF they will even be considered.
After trying or looking at around 50 systems I feel it is the lesser evil of what is out their.
I am not asking for much but they think they know better what people want/need.

Vantaggi

Allows for a degree of automation to my business.

I can show images and descriptions for my categories and services which a lot of other systems do not.

Like the drag a slot function in calendar.

Like the SMS and email reminder system (but could be better!)

It adapts to most types of business which many others do not.

Inconvenienti

Very expensive for what it offers.
It costs a lot of money to get a reasonably functional system by paying for all the add ons and extras.
If the core was better then I would be happy to pay for my business specific add ons.
Customer service is more of a cut and paste script routine.
There is no place other than sending via customer service to place suggestions. It needs a dedicated place to post suggestions so that all other users can vote on them.
The company just say that they look at all suggestions. The problem with that is no one else gets to see those suggestions and thing Oh thats a great idea.
Plus it does not provide real life feedback doing it their way.
I made these in the very first day of use
Suggestions /Requirements for SimplyBook.me

1) Email templates should have a WYSIWYG editor
2) There should be a Block Out option when making a booking on the calendar (admin only)
3) Emails should be sent in HTML not plain text. At least an option should be available.
4) There needs to be a “Pending Booking” email template.
5) It should be possible to switch on and off any email or SMS rather than all on or all off.
6) This booking software really would benefit from and APP the website as it stands doe not even work/view properly on mobile.
7) There should be multi buy option. Customers may want to book 1 or 10 or 100 of the same service. It should be easy to add a figure for quantity required.
8) There should be a multi cart function

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Risposta: SimplyBook.me 25/2/2019

Dear John,

Thank you for taking the time to give us your valuable feedback, we appreciate that.

FIrst of all I am glad to hear that out of 50 systems investigated you did find that we were the most flexible one.

But of course we can not solve everything 100% for every single company we have as we have tens of thousands of clients. Our goal is that our system solves everything for 90% of users, but some users may have so specific demands that only a system, developed especially for them will fully resolve the needs.

Until you have someone that creates such a system for you, We are happy to have you as user of our system and hope the system easily pays for itself as we believe it does for most of our users.

Kind regards
The SimplyBook.me team

John M. Specializzazione: Salute, benessere e fitness Numero di dipendenti:  2-10 dipendenti Numero di dipendenti:  2-10 dipendenti

8/12/2020

8/12/2020

Fonte della recensione: Capterra

Full Featured and Usable

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Met all of my needs, thanks!

Vantaggi

Lots of features and customizability, lots of good documentation and helpful support staff.

Inconvenienti

I wish I'd have had a longer trial period. It was tight to configure the system before purchasing, but I suspect I could have gotten an extension from their support staff had I asked.