VelociDoc by Practice Velocity

I am very happy with DocuTAP now after working with them for 5 years. They have certainly improved since 2013 and they truly listen to every clinic's issues, good and bad. They try to resolve if possible. They also keep us informed with changes, updates and outages. While outages happen at times, it's very rare and they get the problem fixed immediately. There is always a CSR to answer when we call with issues and that's a huge plus because most of the time we need help with something simple. They encourage users go to a "Community Help Desk" website for self help but we are a busy urgent care practice, we don't have time to do research on a website we need answers immediately to get on with our own job tasks and back to our main priority, our valued patients.

Vantaggi

The ease of using the software, anyone can use this! It truly is one of the most user friendly software systems I've used. There are so many functions that we love!

Inconvenienti

Their customer service team and staff has little knowledge about the occ med functions and features. While DocuTAP has improved their software by leaps and bounds over the last 5 years, and continues to improve, not all CSR understand the occ med portion of the software. The biggest issue I have with the software is the invoices. We are a practice with multiple locations, our invoices print one location per page so sometimes our invoices exceed 10+ pages! We need to have all the charges listed date ascending no matter which location the patient visits. Because of this, we experience dozens of short paid, partially paid invoices each month because our clients overlook the last page or pages in between. This causes more work for me having to call them explaining and asking for more money. This also increases our costs because we are using more paper and 7 or more pages requires additional postage and sometimes special size envelopes.

Overall, this is one of the best EMR softwares that i have worked with in billing. For the most part, it makes my job very easy and very enjoyable and am very happy with it.

Vantaggi

This software is super user friendly and is laid out very well. i move through all of the tabs and pages very quickly and very easily, which makes being able to devote more time to patients and get them on and off of the phone in a timely manner

Inconvenienti

it does tend to crash a few times a week, which is very inconvenient because i have phone calls coming in all day. i work on the PM side and do billing. Also, in the PAYMENT screen, when saving and finalizing, i wish there was a way that once you save and finalize, the names go away - they only disappear when saving and finalizing when it is a past date of service, not the current one.

DocuTAP is overall very good at what it does. There are a few issues which might be solved with a bigger focus on R&D

Vantaggi

Having an EMR that was built specifically for urgent care facilities is great. Having a software vendor that understands our needs and limitations is crucial to having a stable and functional EMR. The interface is clean, usable, and easy to train.

Inconvenienti

Over the past year, it feels like your general support line has become less and less helpful. When we have an relatively simple issue, it takes much longer to correct. Additionally, anytime we receive an update we have to prepare for the worst because we can almost guarantee something will be significantly broken.

Customer service was exceptional and the RCM team was still improving when we stopped using the product after being acquired. The reporting functions were also improving so I can at least say the company was interested in responding to its clients.

Vantaggi

Very easy to learn--particularly on the EMR side our doctors rarely needed more than an hour of training. In addition the price was very reasonable--we bundled paying for the system and the RCM product, which was a great value overall.

Inconvenienti

Reporting functionality was fairly limited. It was functional for a smaller size like us (four locations) but would have been a challenge getting appropriate reporting if we were significantly larger.

Our overall experience with Docutap has been good. It is a kind of software with all in one functionalities for our setup to maintain the day to day activity.

Vantaggi

Docutap is an easy to use software for the Urgent Care setup and it is also easy to manage cum maintain the day to day data. The all in one software to schedule a visit, create/enter visit history, complete the billing/coding and then bill to payer.

Inconvenienti

The reporting portion of the software need an upgrade. Most of the reports generate with merged cells and they are not good to analyse according to our need. They need to be normalize in a standard Excel format to do the things our way.