Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client databases and inventory management, as well as featuring email and text notifications to clients and automated email marketing.
Users can list available appointment slots, and customers can then look for salon facilities nearby and book appointments through Vagaro’s website or the Vagaro app. VagaroPro, the business app, is available for Android and iOS smartphones.
Users can create customizable promotional web pages to showcase upcoming events and special offers through Vagaro’s website or connect with their customers through email and social media platforms. Customers can also create personalized profiles with their contact information, booking history and feedback. Users can keep records of their customer service histories and generate customizable reports with graphs and charts to track business performance, customer retention and more.
Kathi C. Specializzazione: Internet Numero di dipendenti: 51-200 dipendenti
Best Software for Salons out there yet.. Either for full Salons or individuals. I've gotten almost all the girls to use it at my Salon. especially the young ones that are first starting out or new just to making their own schedule. I've been in this business forever, 42 years. I love anything techy. So I really love that it works on my phone that I can schedule anytime, anywhere, And My computer from home and my iPad as well.
All in all I just can't say enough..
The ease of use. Checking out a client and knowing that they have a receipt of the breakdown of services and next appointments emailed to them..Yes!!! Also never having to call to confirm! that is a sure fire way of determining your income in advance. Also when I know I'm going to be off for any time different than my regular time, I can send out a mass email and everyone can get on the schedule either before or after I'm back. They LOVE this!..
I really have no complaints. been with them since the very beginning and they have only listened and worked with me on my wishes and ideas. They are constantly solving my questions and wishes.
Tammy M. Specializzazione: Servizi ai consumatori Numero di dipendenti: 2-10 dipendenti
Overall, Vagaro has saved me so much time as the salon coordinator. It has made things that used to be tedious, time-consuming, and ineffective so simplified. Our out-dated system had limited options on many things. The auto-texting for reminder's (previously we did all reminders by calling clients) saved out life. It has saved us on no-show appts, clients showing up at wrong times, etc. We have even saved $ on the amount of appt cards we use because client's just want the text message instead of a physical card.
SO USER FRIENDLY! Our stylist's were so intimidated by getting a new software, especially after using the same, outdated one for over 15 + years. Many of them aren't the most tech-savvy individuals, but it took hardly any time at all the train them on the system. They LOVE having the ability to see their schedules from the personal smart phone/ tablet when they aren't at work. Our client's LOVE their texting reminders.
One of the main things I do wish were able to be customized would be on the daily ticket sheets we print each day. I would like to edit the amount of history for each client that is shown so that multiple pages do not print out for each client. The font is small and so i have to print it to be larger and then it ends up printing multiple unnecessary pages out.
Risposta: Vagaro 12/8/2020
Hi Tammy, we greatly appreciate your kind review. Thank you for letting us know what you love about Vagaro!
Michele A. Specializzazione: Servizi ai consumatori Numero di dipendenti: 2-10 dipendenti
Every since your last update in June of 2016 your program has not worked properly! Very very disappointed. For the price you charge.. it's defiantly not worth it. =(
Easy to use
Confirmations text do not work half the time.
Services seem to go missing.
The program doesn't always send of the confirmation texts.
Clients click the confirmation link on their end... but does not show up on the computer.
Sometimes when booking a client.. the program will book the client every single day throughout the whole schedule to the end of time... the only way to fix it.. is to reboot the program.
Occasionally the program will send out text after text to the same clients notifying them that they have an appointment. One of my clients received 14 text right after another. Talk about being a pain in the butt.
The Do Not Notify client tab does not work. When changing a clients appointment around... there is a choice to notify the client or do not notify client. This function dos not work. It always notifies the client either way.
When choosing to No Show a client.. it shows up the almost the same color as the booking color, very difficult to see the difference. It should be a totally different color not associated with the booking color. The Red and Orange is almost the same shade. Maybe No shows should have a black strip.. just a suggestion.
Beware that Vagaro fees are in USD funds.. NOT CANADIAN.
FYI... Since the last June update, I have had to contact customer support DAILY! sometimes twice a day! UGH''''
Vagaro seems to go offline a few times a month, such an inconvenience.
Their updates are done in the middle of a work day. =(
They need to get rid of all the bugs they have created with their last two updates, or put it back to the way it was. Vagaro just so you know.... bad... is much better then worse. =(
I do not recommend using this program to anyone, well not until they fix all their issues.
The only reason I am staying with it is... its so much of a hassle to change to a new company, so much work to reset up all the info.
It took me almost one month to input all the information in properly into the program. I could not imagine starting all over with another company.
But... if another company would transfer all my info.. I'd defiantly try another software company.
It's really too bad, because I believe Vagaro has potential of being a good usable software.
Jennifer C. Specializzazione: Moda e articoli di abbigliamento Numero di dipendenti: Lavoratore autonomo
Everything has always been great since i have been using this app.
I have tried others and this is the BEST in my opinion!
I love how easy this app is..
My clients LOVE the reminders and I LOVE I don't have to send them!
Through COVID this company has been amazing!!!
I love everything
I haven't had any issues at all..
Risposta: Vagaro 13/8/2020
Hi Jennifer, thank you so much for your feedback. We greatly appreciate that you took the time to share your experience with our Software. Thanks for being a Vagaro Business!
Cristene a J. Specializzazione: Salute, benessere e fitness Numero di dipendenti: 2-10 dipendenti
Overall my experience has been Wonderful. I seem to find more ways to expand, streamilne and save time every time I log in.
Vagaro has such wonderful functionality, its very user friendly, and the updates and offerings that were implemented to serve users during the pandemic have been absolutely outstanding.
The multi use calendar has been a very valuable asset to myself and staff and the combined inventory tracking, checkout features, and marketing tools have streamlined my business. Using Vagaro has saved me time, frustration and has increased our professional presence in our community. One of the the best features is the unbeatable price. I haven't found any platform that has satisfied our needs as diverse Holistic Wellness Center with room to grow.
I wish I could print my address list to a label so I can send old fashioned b-day cards.
When I create my marketing blasts the finger scroll jumps very quickly leaving the user to have to manually us the scroll to the right.
Very minimal issues to even speak about.
Risposta: Vagaro 13/6/2020
Hi Cristene, we just wanted to thank you for your kind feedback. We are so glad that you love the software, and thankful to have you as one of our Vagaro Businesses!