Acuity Scheduling


 

Acuity Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individual professionals.

Acuity Scheduling lets users automate appointment bookings by offering a real-time view of their own time available. It has the capability to automatically sync calendars according to users’ time zones and can send regular alerts and reminders to users regarding their appointment schedules.

Acuity Scheduling’s scheduling feature set includes customizable intake forms, embeddable calendars, third party application calendar synchronizing and group scheduling for workshops.

Acuity Scheduling is suitable for service-based businesses such as training and tutoring centers, coaching and consulting, photography and video production companies, fitness studios, salons and spa centers and health and dental clinics. The solution offers a free basic module and is available as a monthly subscription. The product offers APIs and integrates with third-party applications such as QuickBooks, FreshBooks, MailChimp, Google Analytics and WordPress.

 

Acuity Scheduling - Acuity Scheduling calendars
 
  • Acuity Scheduling - Acuity Scheduling calendars
    Acuity Scheduling calendars
  • Acuity Scheduling - Acuity Schedulingalendar  csyncing
    Acuity Schedulingalendar csyncing
  • Acuity Scheduling - Acuity Scheduling customized confirmations
    Acuity Scheduling customized confirmations
  • Acuity Scheduling - Acuity Scheduling mobile apps
    Acuity Scheduling mobile apps
  • Acuity Scheduling - Acuity Scheduling real-time availability
    Acuity Scheduling real-time availability
Sistemi operativi supportati:
Browser web (indipendente dal sistema operativo)

3793 recensioni su Acuity Scheduling

 

Rashidat O. Specializzazione: Servizi alla persona e alla famiglia Numero di dipendenti:  Lavoratore autonomo Numero di dipendenti:  Lavoratore autonomo

21/10/2019

21/10/2019

Fonte della recensione: Capterra

Checks all my boxes

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I’m managing my time for multiple groups of needs and Acuity is allowing me to do that all in one place. I can manage my personal needs, my life coaching needs, and my nonprofit needs all in one place and still keep my hair (because I haven’t pulled it out trying to keep myself afloat). I look forward to continuing to use the software as it has room for me to expand and handle other needs that I foresee in the future. For me, Acuity is a great one stop shop to manage and connect people to the services provide.

Vantaggi

I switched from Calendly because I was having people make appointments at the last minute and back to back. I really appreciate that Acuity has functionality to account for my preferences in both situations.

I really enjoy the ability to personalize my different scheduling links since I set up scheduling for a few different scenarios. I tend to use the specific appointment type scheduling link, which is great to have separated from the overall link so that there is no confusion in booking.

There is so much other functionality that I haven’t had a chance to use yet link the intake forms and billing, but I’m looking forward to using it.

Also, I really enjoy the emails and correspondence that I’ve had with organization. I haven’t even submitted a help ticket, but every email is funny and engaging and it feels like someone is personally attending to me!

Inconvenienti

I had a little bit of confusion with the set up of my calendars. It took some searching to figure out how to combine all my appointments to one calendar. All in all I figured it out and still love my account.

Jasmine W. Specializzazione: Marketing e pubblicità Numero di dipendenti:  2-10 dipendenti Numero di dipendenti:  2-10 dipendenti

25/5/2020

25/5/2020

Fonte della recensione: Capterra

Make the switch!

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Overall, I LOVE Acuity and will continue to use it to grow my business and keep organized!

Vantaggi

Acuity offers excellent customization for all your scheduling needs. I love that even their Free Plan offers multiple 'event types'.

I also LOVE the payment and video conference integrations. I personally connect my Acuity to PayPal and Zoom. When I have a paid consultation, the client pays me ahead of time as soon as they book their meeting on Acuity, and gets their Zoom meeting information instantly.

Inconvenienti

I wish the email confirmations were more customizable to better suit my brand. Even something as little as emojis (only certain ones work) would make all the difference!

Also, on the free plan, you aren't able to connect to your Google Calendar. This means if you have any non-Acuity events or don't update your Acuity availability immediately, there is a chance of double booking. I've had this happen to me twice.

Kristina K. Specializzazione: Coaching e formazione professionale Numero di dipendenti:  Lavoratore autonomo Numero di dipendenti:  Lavoratore autonomo

20/8/2020

20/8/2020

Fonte della recensione: Capterra

Amazing organizational and scheduling tool

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I was having issues trying to find an online scheduling software that allowed me to play with it until I got used to it. After trying multiple and all of them missing simple and key features (such as more than one appointment type) I had a friend recommdn Acuity Scheduling and I was excited from the start! I am only waiting until I have more clients coming in to use the software and will be transferring over to paid plans immediately!

Vantaggi

I love how easy it was to create everything I needed. Although I am only using the free version, for now, it has almost everything that I want in it and it has been amazing playing around with it. I am also able to use the software to test some of my appointments and it's so easy to edit every appointment type and intake form!

Inconvenienti

There is nothing I don't like about this. I have no experience with the paid plans or customer service yet, but from what I've heard from the person who recommended it, there is nothing to complain there either and the prices seem more than reasonable to me for what is advertised.

Mike S. Specializzazione: Servizi ai consumatori Numero di dipendenti:  2-10 dipendenti Numero di dipendenti:  2-10 dipendenti

5/4/2020

5/4/2020

Fonte della recensione: Capterra

Unsuitable if certainty and speed are required

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The interface is not suitable for use in a fast-paced customer-facing environment, where certainty and speed are required. We are switching to an alternative appointment scheduling provider.

Vantaggi

The ability to set different hours for certain appointment types via calendar service groups. This enables a high degree of customization of the calendar settings for each staff member and appointment type, which I have not seen in other SAAS appointment scheduling offerings. Merging duplicated clients is a breeze and simply requires the misspelled record to be corrected.

Inconvenienti

Calendar views are poorly formatted, difficult to navigate and inconsistent across platforms. Our default view is weekly, which frequently displays only 6 days and skips a week when navigating to the following week. Calendars do not consistently align in columns in the daily view, resulting in confusion when determining a therapist's availability. Booking errors are common, which projects unprofessionalism and results in a tedious in-store experience for the customer. The apps are bug-ridden with very poorly designed views that are unusable. The ipad app frequently displays no customers and requires the user to log out and back in to function. Little or no user acceptance testing has be done here

Megan M. Specializzazione: Salute, benessere e fitness Numero di dipendenti:  Lavoratore autonomo Numero di dipendenti:  Lavoratore autonomo

21/5/2020

21/5/2020

Fonte della recensione: Capterra

salon user

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I have been toying around with Acuity during this pandemic. I've always used a free booking system that was easy to use but didn't have that many features. I saw another stylist's website with Acuity for her online booking and I fell in love with how it looked and operated. I'm still getting used to it and it is now time to start rebooking. I guess this week will be the main test for how I feel about it! I'm excited though.

Vantaggi

I love that I'm able to customize the colors to match my branding. I love the simplicity of adding on extras to appointments and having the client intake form right there for clients to fill out. The cluster booking was huge for me too. I have always been scared to dive into online booking because I didn't want huge holes in my schedule. I'm a bit of a control freak so it makes me very happy. I also love how I'm able to integrate the branded booking platform directly on my website. It just looks so much nicer than other systems!

Inconvenienti

I wish there was an option to approve appointments and an option to only allow booking at certain times of day. I would also like to revamp the mobile app or at least an option to zoom out to see the week without having to turn my phone landscape. I know this may sound silly, but I like to keep my phone screen locked on parallel.