Cynthia M. Specializzazione: Salute mentale Numero di dipendenti: Lavoratore autonomo
In my experience of over twenty years using various EHR software platforms, I and can honestly attest that Kareo is by far the most user friendly and comprehensive EHR I have encountered in my professional career. I plan to be a loyal customer for life, thank you, Kareo!
Kareo is; user-friendly for people with little software experience, ready to go with little training, excellent implementation support, good customer service, amazing templates, forms and SALT Feature that cuts time & makes documentation a snap. The formatting/presentation of EHR notes is organized & professional. I love how I can select what information to share and can easily do so through the Care Coordination feature option in each note. I enjoy having all my medical, billing, records, HIPAA approved/secured Telehealth platform, Reputation Watch, client engagment, and much more...all from one vendor! Lastly, Kareo always asks for feedback on how they can improve & additionally demonstrates their value to customer service by providing excellent communication, accountability & follow-through. Kareo offers a superior platform and fair pricing. Highly recommended.
I would like to be able to attach documents to the internal email system when communicating with patients.
Jeremy V. Specializzazione: Studi medici Numero di dipendenti: 2-10 dipendenti
Overall experience is remarkable. I would not go back to others.
Extremely user friendly, customizable, form and function agreeable and relevant to low-mid-or high volume settings. I have used many EMR products and Kareo by far out performs competition.
Occasionally has slow periods of operation but rare. Not really a big deal.
Mark T. Specializzazione: Salute, benessere e fitness Numero di dipendenti: 11-50 dipendenti
I love the simplicity and layout of Kareo, making my day to day tasks much easier and less time consuming.
I’m also loving the new integrated telehealth interface. It’s simple and direct and that’s always a plus in healthcare.
Kareo can sometime run slow or lag, I’m sure this is due to being inundated with updates and users but it does disrupt flow when Kareo does not work properly.
Robin P. Specializzazione: Salute mentale Numero di dipendenti: 2-10 dipendenti
very frustrating, time consuming, and costly because of glitches causing loss of revenue
e-prescribing, though cumbersome to use
most customer support people nice, though unable to fix most issues
most everything. countless glitches which they don't seem eager to address, unacceptable by android phones (though accessible by iPhone), e-prescribing is glitch and cumbersome to use, eRx requests are even worse, documentation has almost no word processing features; think of something less than Notepad. Though you can "create templates" they are so unintuitive and cumbersome to make, it's not worth the effort. There is very little flexibility or ability to personalize features for my practice, including billing, scheduling, etc. I can go on with specific issues and complaints, but I think you got the message.
Risposta: Kareo 7/11/2019
Hello Robin, thank you so much for your candid review. This helps improve our product and services to our customers. Thank you as well for being so detailed, we were actually able to share this valuable feedback with a representative from our product team! We do apologize if your experience using Kareo has not met your expectations. We are aware you have a direct case with one of our specialists and we will continue to use this communication route to further discuss what we can do to possibly turn your experience around. We appreciate your time.
Bailey K. Specializzazione: Salute, benessere e fitness Numero di dipendenti: 2-10 dipendenti
Very easy transition to this software. User friendly.
Would like to customize super bill more
Need capability to have multiple participants in telemed visits And to resend link as needed.