Kareo is a Web-based EHR, medical billing, and practice management used by thousands of physicians across the United States. This system suits small practices and billing companies. With Kareo, practices can schedule patients, confirm insurance, manage delinquent accounts and the collections process, store patient documents, develop customized reports and more.
Practices can be up and running within 48 hours of signing up. The system starts at a low monthly rate with no contract, no set-up fees without the worry of maintaining and updating the software.
Kareo Clinical EHR can be used across a wide variety of medical specialties, including mental health, family medicine, pediatrics, cardiology, chiropractic, podiatry and more.
Having multiple Drs under one set up was originally tricky. Once I was able to get in there and move around a little I was able to do what I needed and patients have not been affected.
The reporting ability and the ease of being able to explain a balance to a patient. Scheduling a patient on the right day/time is important and being able to time block and customize for 5 Drs has been beneficial.
Customer Service reps are always there when we need them to walk us through an issue, which isn't what we always experience.
Updates can be tricky. If we had notice of exactly what pieces were being updated, it would help out quite a bit. However, updates aren't that frequent and usually its for the better.
Patrice C. Specializzazione: Salute mentale Numero di dipendenti: 13-50 dipendenti
BY US BEING NEW TO THE SOFTWARE WE NEEDED TO CALL FOR HELP OFTEN. EACH TIME WE CALL THE REPRESENTATIVE WAS VERY HELPFUL AND PATIENT SOLVING OUR ISSUE. WE NEVER WAS DISSATIFIED WITH A CALL FOR HELP. THEY ARE TO BE ADMIRE FOR THIER COURTESY AND PATIENTS.
ITS VERY EASY TO NAGIVATE AND SAVE TIME ON SUBMITTING CLAIMS
THERE ARE NONE. THIS SOFTWARE HAS PROVEN TO BE GREAT.
Jenah H. Specializzazione: Salute mentale Numero di dipendenti: 2-10 dipendenti
Overall, this product is exactly what our practice needs.
This product is very user friendly and is formatted in a simple format that does not feel overwhelming. It is easy to use on a limited scale, but has options to use more robust features.
I wish there were a few more customization options inside of the EHR. The billing software is very robust, but it would be nice to print a few reports (patients, scheduling, etc) through EHR.
Robert P. Specializzazione: Salute, benessere e fitness Numero di dipendenti: 2-10 dipendenti
I used the EHR and billing for a little over 2 years until Kareo decided to start charging an outrageous fee for the EHR part, and then made it nearly impossible for me to get my patient charts out of the software and provided ZERO support for this, and then ultimately deleted several years worth of patient records.
This EHR is essentially a glorified text editor with billing functions. This gave it the ability to adapt through templates and macros to a wide variety of documentation scenarios, not pidgeon-holed into a specific speciality.
Billing was not fully integrated into the EHR, meaning that the billing needed to be entered separately from the charting in a separate program that didn't carry over more than demographic information from the charting portion.
Leann S. Specializzazione: Studi medici Numero di dipendenti: Lavoratore autonomo
I wish I could say something that is being solved with Kareo, but at best it's a functional bare bones EMR, where you can document notes and bill. If you need much more than that, chose another EMR.
Documenting the H&P and progress note is pretty straightforward and easy. The superbill completion is also easy and seems to function well.
Where to start... first, it seems that Kareo expects that you and your practice should conform to their clunky set up. after the initial sales call (their sales guy is great), you're expected to schedule weekly phone visits with Kareo's on boarding coordinator. She made a point to say how busy she is and need to schedule far in advance so that she can fit you into her schedule. Really? The coordinator can't actually do anything for you but tells you how to work through the system and what training to do next. I stopped doing these calls after it was clear anything I needed help with, she was not actually able to do anything, so I had to contact the ones who could actually help me. The training is like 100 hours. Any program that needs 100 hours/ 1000 sections of training, is not user friendly. There are many many other issues (ICD10 coding while trying to order labs which have to be completely reentered in addition to the chart, my systems biller getting locked out of the system repeatedly due to issues with the web platform interfacing with the desktop program, significant issues of setting up e-scribe -hours on the phone), but probably the worst is that the patient portal is essentially non existent. I won't go into the details but if you want a functional patient portal, chose a different EMR.
Risposta: Kareo 13/11/2019
Thank you for your feedback. We apologize that you feel Kareo has not met your expectations. Success Coaches serve as your main point of contact upon sign up during your implementation, their role is to guide assistance through milestones and facilitate processes between different departments (enrollments, training, support, etc). Although training may be intensive, it is very important that it be in-depth due the nature of charting and billing. We are proud of the time we've invested in our software, and are confident that the solution will help overcome any hurdles you are currently facing. We are dedicated to your success as a practice and want nothing more than to address your specific concerns and work with you to ensure your practice becomes productive and thriving. We will work with your success coach and our support team to have someone reach out to you as soon as possible to discuss your needs.