AbacusLaw is case automation software designed explicitly for law firms. The system works as a complete practice management solution that helps in managing workflows including time tracking, billing, and accounting operations. AbacusLaw is available as a cloud-based or an on-premise solution.
Its features include court date calculator and rule-based calendaring, role-based data security controls, time tracking, document automation, email management and more. A mobile app and a secure client portal are also available to facilitate communications. The solution enables users to automate deadline tracking through the use of rules based calendars and helps in client intake and relationship management specific to different areas of law (PI, family, estate planning, civil litigation, etc.)
It also centralizes documents, emails, and notes which are associated with matters and contacts and handles document assembly to produce signature-ready forms. AbacusLaw features an accounting module that integrates billing, timekeeping and reporting into a single solution and is capable of handling trust accounts, performing account reconciliations, and managing expenses. The solution has a legal calendar management system that helps users automatically manage appointments, tasks and deadlines.
Support is available via phone, online and email.
Tera M. Specializzazione: Servizi legali Numero di dipendenti: 51-200 dipendenti
This program has been very user friendly. Info is easy to add or delete from a file in this program. It keeps issues very organized. Tabs can be customized to your firm.
This software allows us to keep our client's files organized. We can tailor this program to what we need in our client's files based on what out firm does, and/or what type of case it is. We can keep up with our calendars and everyone can log in from wherever they are and see the daily organizer for all or individuals. It allows us to keep notes in files, monitors for conflicts, and is very useful for setting ticklers to use as reminders. I find it very useful that it keeps up with all the players and their info under "linked names". Also keeps up w/ events, docs, & emails in one place.
If things are moved on the main drive, it breaks the links in abacus and they are no longer able to be found or traced if whomever moves the doc or breaks the link doesn't make a new one at that time.
Marie M. Specializzazione: Studi legali Numero di dipendenti: 2-10 dipendenti
I have been an AbacusLaw users since I opened my own firm in 2006. I have used the software and switched to APC. I went briefly with a competitor for four months because of the cost difference and learned quickly: you get what you pay for. I promptly switched back to Abacus and determined that the APC was worth it.
The ease of use, the triple reconciliation feature, and the linking items to client matters.
I wish the calendar syncing feature with Google calendar/Outlook was easier and not manually required. I also wish the price point was lower for small firms. It's just me and a paralegal.
Waringa N. Specializzazione: Studi legali Numero di dipendenti: 13-50 dipendenti
We wanted a product that allowed us to have a 360 view on our productivity, profitability, case management and accounting software. Abacus has provided us with this in one package.
The time ticket and notes functions have increased our accuracy and efficiency in billing, and provide attorneys and partners with the ability to provide clients with accurate status reports on their matters. The document management function mean that teams can access all information quickly. The software allows partners to track their teams productivity and evaluate work in progress.
The software does not provide for multiple currency databases - although Abacus built several for us. The outlook function is not so stable and with us use several currency databases, you have to keep switching the outlook function in each database. The reports format takes some getting used to - they would be easier to use if they could be downloaded as excel spreadsheets.
Norm K. Specializzazione: Studi legali Numero di dipendenti: 2-10 dipendenti
Three of four years ago, I would have given five stars on all categories. Things have changed. In addition, the new owners increased annual license fees 40% last year.
It is a comprehensive software product for a law office, with case management, document management and billing. Our firm has been using it for 12 years.
The original founder of Abacus had very high standards. Tech support was very good. You could always connect quickly with a knowledgeable tech support specialist. In addition, for the first 7 or 8 years we used it, it was virtually bullet proof. It rarely, if ever, had a crash or issue of any kind. In more recent versions, you started to see more crashes or technical problems. But, at least the support was good when needed. The founder sold the company a couple of years ago. They acquired Amicus, several other products and most recently HotDocs. The quality of their tech support has significantly deteriorated. For example, we had a crash using the billing component, with a window that popped up with an error code this morning at roughly 9:00 a.m. Called tech support, was on hold for ten minutes, then prompted to leave a message. Left message at 9:10 a.m. this morning. In fact, both I and the user of the workstation left messages. It is 3:15 p.m. and Abacus has not called back.
Keelin B. Specializzazione: Studi legali Numero di dipendenti: 2-10 dipendenti
Abacus is probably best for an office with existing procedures and forms that is willing to make a significant investment into customizing and maintaining Abacus, including having at least one Abacus-designated point person who develops intensive understanding of Abacus. A point about customization: you need to think through your process. For some, a more "plug and play" program may help you to figure out your process.
Potential flexibility because of many functionalities. We use it every day to track matter activity, coordinate schedules, meet deadlines, retrieve critical information, and bill clients.
Cannot use many features without hiring expensive Abacus professional because program is not intuitive. Numerous online resources, including knowledge base and trainings, but difficult to find what I need when I need it.
Reports and queries: Odd that in our present "plug and play" world, reports are poorly formatted and queries difficult to use.
Email integration: Does not integrate with our google suite, only Outlook.
Customer Support: Expertise and availability has declined, although still reasonable, if more time consuming.