Informazioni su Freshdesk

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.
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Prezzo di Freshdesk

Freshdesk dispone di un piano gratuito e offre una versione di prova gratuita. La versione a pagamento di Freshdesk è disponibile a partire da 0,00 USD.

Prezzo di partenza:
Versione gratuita:
Prova gratuita:

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Recensioni su Freshdesk

Valutazione della caratteristica

Rapporto qualità-prezzo
4,4
Funzionalità
4,3
Facilità d'uso
4,5
Assistenza al cliente
4,5
5 recensioni su 2.556 Vedi tutte le recensioni
Meggie
  • Settore: Reclutamento e selezione del personale
  • Dimensioni dell'azienda: 51-200 dipendenti
  • Ogni settimana di utilizzo per 1-5 mesi
  • Fonte della recensione
Rapporto qualità-prezzo
4
Caratteristiche
4
Facilità d'uso
4
Assistenza al cliente
4

4
Data della recensione: 11/9/2022

Utile ma non sempre chiari

mi trovo bene sotto alcuni punti di vista, ma spesso non riesco a risolvere il problema

Vantaggi

mi piace poiché rispondono subito alla mia richiesta

Inconvenienti

non mi piace poiché non sempre è chiaro risolvere il problema

Daisy
  • Settore: Servizi e tecnologie dell'informazione
  • Dimensioni dell'azienda: 51-200 dipendenti
  • Ogni giorno di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
0
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
0

5
Data della recensione: 31/7/2022

All-in-one solution and gradually extendible

Vantaggi

The analytics are very insightful, it solves for us support management/knowledge base management/customer success (a CRM software provider with 12k clients)
The knowledge base management in 6 different languages is very user friendly and easy to manage.
We were able to gradually extend the functionality, first developed ourselves to integrate with our backend. Then integrated Chat management/integrated JIRA/ review management (we are still able to extend with chat bot and forums if we want).

Inconvenienti

Maybe the search functionality could be extended, the filters on top of search terms are quite limited.

Nici
  • Settore: Marketing e pubblicità
  • Dimensioni dell'azienda: Lavoratore autonomo
  • Ogni giorno di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
5
Caratteristiche
5
Facilità d'uso
5
Assistenza al cliente
5

5
Data della recensione: 1/8/2022

Useful Help Desk/Call Centre Package

I used this software whilst running a software helpdesk/call centre. At the time I compared all the alternatives and felt it was the best one for the price.

Vantaggi

Email management and the ability for connected issues to be linked was really impressive.

Inconvenienti

Integration with Jira would have been a great feature.

Alternative considerate

Zendesk

Perché passare a Freshdesk

It was cheaper at the time than Zendesk and had similar functionality.
Utente Verificato
  • Settore: Software informatici
  • Dimensioni dell'azienda: 501-1.000 dipendenti
  • Ogni giorno di utilizzo per Più di 1 anno
  • Fonte della recensione
Rapporto qualità-prezzo
3
Caratteristiche
3
Facilità d'uso
4
Assistenza al cliente
3

3
Data della recensione: 26/7/2022

Used it for an year but wasn't scaleable and broken

Vantaggi

Freshdesk had a good interface and easy to use

Inconvenienti

all functionalities that were required were not supported and system used to go down frequently

Shayla
  • Settore: Internet
  • Dimensioni dell'azienda: 1.001-5.000 dipendenti
  • Ogni giorno di utilizzo per Più di 2 anni
  • Fonte della recensione
Rapporto qualità-prezzo
4
Caratteristiche
4
Facilità d'uso
4
Assistenza al cliente
4

4
Data della recensione: 8/6/2022

Excellent customer support ticket system

Our team were able to automate and monitor a number of our process workflows thanks to Freshdesk's help. In addition, it is a better choice than emailing support questions and concerns. Freshdesk allows our clients to see their ticket status and ticket history, as well as submit their comments and rating, which simplifies the process of providing excellent customer service.

Vantaggi

Freshdesk has a wide range of essential services, including live chat, email, phone, and social media support channels. The software is cloud-based and easy to use, with clever automation capabilities that guarantee things are done easily and quickly, resulting in more efficient corporate operations and a better customer experience.

Inconvenienti

Upgrades to Freshdesk's reporting feature are, in my opinion, overly pricey for individual agents and users. There is a good thing about Freshdesk's free trial plan since it allows us to test out their vast variety of services before making a decision on whether or not to upgrade our business.

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