ADP TotalSource


Logo di ADP TotalSource

 

176 recensioni (4,5/5)
 

ADP TotalSource is a full-service HR solution for SMBs. It provides cloud-based HR technology paired with a team of experts to help businesses handle payroll, employment tax, employee benefits and benefits administration, HR policy and compliance, time tracking, employee scheduling, and workplace safety.   TotalSource is also equipped with real-time analytics and benchmarks to show how a company’s HR is performing.

There are three key reasons employers partner with ADP TotalSource; 1. Employee benefits purchasing power and ability to offer more comprehensive, competitive offerings. 2.Competitive Workers’ Compensation rates and the support of a full risk and safety program. 3. Fully integrated software across all functions plus dedicated expert guidance when and where it’s needed. 

ADP TotalSource is an IRS-certified professional employer organization (PEO).

 

ADP TotalSource - ATS
 
  • ADP TotalSource - ATS
    ATS
  • ADP TotalSource - Headcount
    Headcount
  • ADP TotalSource - TotalSource home
    TotalSource home
  • ADP TotalSource - TotalSource mobile
    TotalSource mobile
  • ADP TotalSource - Onboarding client view
    Onboarding client view
  • ADP TotalSource - Onboarding employee view
    Onboarding employee view
Sistemi operativi supportati:
Browser web (indipendente dal sistema operativo)

176 recensioni su ADP TotalSource

 

Chasity D.

8/11/2017

8/11/2017

Fonte della recensione: Capterra

Best Decision Ever

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Easy access to all my HR, Payroll and benefits information at a click of a button. I would highly recommend this software for busy office administrators to simplify day to day tasks. I like knowing that I can access the software remotely when I am traveling and I get the same information as I would if I used it in the office. The accessibility is one of the best things this software has to offer.

Vantaggi

The software is easy to use and makes things so much more simple in day to day operations. I find it more user friendly then the competitors software I have used in the past.

Marisol R. Specializzazione: Istruzione superiore Numero di dipendenti:  13-50 dipendenti Numero di dipendenti:  13-50 dipendenti

16/10/2019

16/10/2019

Fonte della recensione: Capterra

ADP TotalSource - One stop shop!

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Overall, I am highly satisfied with the product and all the features that are available to use.

Vantaggi

I love the fact that all my HR and payroll items are consolidated with one system. I enjoy all the HR features that ADP offers and have used them quite a bit when I come across HR issues!

Inconvenienti

I would love to see improvements in ease of use when running reports. I've used ADP Run in the past and loved how easy payroll reports were ran there.

Nick S. Specializzazione: Graphic Design Numero di dipendenti:  13-50 dipendenti Numero di dipendenti:  13-50 dipendenti

10/8/2018

10/8/2018

Fonte della recensione: Capterra

Run Away, Don't Walk

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Terrible. Full of promises that were never acted on. A "dedicated" team that never responds. Look elsewhere, immediately. We tried giving them numerous chances, numerous, for very simple things that were promised. None are fixed. Even their 24/7 support line takes 6 days to respond.

Vantaggi

PTO tracking was pretty good. And good healthcare rates. They consulted when we had an issue with a bad employee. That's about it.

Inconvenienti

Everything. The system is full of bugs and errors. Running payroll takes about 30 steps. The support team, when actually available which wasn't often, never had answers. We have gone over a year and still have not had a simple employee manual, which was promised the first month. They knew we had employees in California since the beginning, and our dedicated Payroll support person said 1 year later, I didn't know you had employees in CA when we asked why it wasn't available in a dropdown. Our HR support person rarely responds to emails. We keep getting late notices for non-payment from the unemployment services office (which ADP is supposed to pay on time). Employees pay was randomly changed without our notice. The benefits selection process for our employees was a joke—numerous broken links in the system. They weren't even provided a simple explanation of benefits for the plan options. I could go on for days and days about the ridiculous number of errors broken promises. Sorry is all we get, with no resolution. Its a lot of money to pay with NO value. Or a "that's an upgraded feature" despite it being promised by our sales team. The only services that work are the 3rd party solutions they use (which are a lot).

Michelle R. Specializzazione: Gestione di organizzazioni non profit Numero di dipendenti:  13-50 dipendenti Numero di dipendenti:  13-50 dipendenti

20/7/2020

20/7/2020

Fonte della recensione: Capterra

Need to work on customer service and responsiveness.

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It was great in the beginning but seems customer service is declining a bit. They need to know that many small companies are struggling, some short staffed in HR department and would like a little more hand holding through some of the processes .

Vantaggi

Benefits cost savings
Ease of recruitment and on boarding

Inconvenienti

A lot of steps- not super user friendly
Customer service/responsiveness especially during these times
Need a little more walk thru on some processes but are just given links to figure out ourselves

Doug H. Specializzazione: Imballaggi e contenitori Numero di dipendenti:  13-50 dipendenti Numero di dipendenti:  13-50 dipendenti

8/11/2019

8/11/2019

Fonte della recensione: Capterra

Good details

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Received a couple crash courses on where to go to do what, and since then great!

Vantaggi

There is so much information, that you can just navigate around a stumble across great information that is so useful in planning and helping employees. Then to be able to manage from the software, very easy.

Inconvenienti

So much details hard to remember where everything is.